Customer Service & Support Jobs in Michigan (Now Hiring) — 19,470 open — Page 187

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Electric Power Division

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Driving Innovation Through These Product Lines:

• Caterpillar Switchgear – Utilizing various manufacturers’ low and medium voltage switchgear, Caterpillar Switchgear provides systems that integrate switchgear with Caterpillar engine-generators.

• Caterpillar Automatic Transfer Switches – For simpler emergency power requirements Cat ATSs provide a cost-effective means of powering critical loads during power outages.

• Caterpillar Advanced Electrical Services – From service contracts to complete renovations, CAT Switchgear AES ensures that customer sites are safe and operational when needed.

Caterpillar Switchgear products leverage advanced automation, including PLCs and touchscreen HMIs, with all programming and testing completed at our Alpharetta facility.

Role Definition
Join Caterpillar’s Electric Power Division as a Field Service Engineer I, where you will deliver technical expertise supporting field startups for both standard and custom switchgear systems. In this role, you will handle warranty claims, perform remedial repairs, and support preventative maintenance contracts within your assigned territory. You will operate under the general direction of the Regional Service Manager.

Responsibilities

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems.

• Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required).

• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.

• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.

• Support dealer service and sales teams in promoting products and services.

• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.

• Stay current on training for new and updated systems, technologies, and platforms.

• Gather feedback to identify opportunities for new products and improvements to existing offerings.

• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.

• Track, manage, and ensure resolution of product quality and performance issues.

• Communicate technical specifications and service instructions clearly to ensure optimal product performance.

What You Will Have
Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Communicates and prioritizes customer needs and expectations

• Researches and validates customer requirements

• Gathers feedback and drives continuous improvement

• Engages proactively with customers to understand business needs

Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Applies standard data collection and analysis processes

• Documents and synthesizes data from multiple sources

• Uses basic analytical tools to support decision-making

Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Delivers high-quality service to internal and external customers

• Resolves common issues and responds with urgency to requests

• Documents and tracks customer concerns in a timely manner

Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Provides clear, constructive feedback

• Incorporates feedback to improve communication effectiveness

• Prepares and delivers reports required for assigned work

Problem Solving: Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Applies structured problem-solving approaches

• Follows standard escalation and reporting processes

• Uses established procedures for analysis and resolution

Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Delivers effective technical solutions to routine challenges

• Applies engineering standards, tools, and best practices

• Maintains and builds technical knowledge

• Supports others in resolving technical issues

Additional Requirements

• Preferred: Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.

• Experience working cross-functionally with engineers, contractors, consultants, and end users

• Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints

• Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems

• PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE

• HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)

• Minimum 2 years of related experience or 4 years of equivalent experience

• Valid driver’s license and ability to meet background, drug, and medical requirements

What Will Put You Ahead

• U.S Navy Nuclear Power Electricians are highly preferred for this role

Additional Information

• Remote (U.S.-based) with a travel requirement of up to 75%

• Salaried non-exempt position with overtime eligibility

• Position may require Special Government Clearance: passing a US Government background check may be required as a job requirement

• Additional Benefits: Phone allowance included, and company vehicle provided (includes insurance, towing, and personal use)

• Relocation assistance IS available for this position

• Visa sponsorship IS NOT available for this position

Locations

• Indiana

• Michigan

• New York

• Ohio

• Virginia

• West Virginia

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.

At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Please ensure you frequently check the e-mail account you provided on your application, including the junk/spam folder, as this is the primary correspondence method in our recruiting process.

#hiring #IAmCaterpillar #Indiana #Ohio #Michigan #NewYork #Virginia #WestVirginia

Summary Pay Range:

$89,210.00 - $133,810.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)

• 401(k) savings plans

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Health Lifestyle Programs

• Employee Assistance Program

• Voluntary Benefits and Employee Discounts

• Career Development

• Incentive bonus

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position.

Posting Dates:

July 31, 2026 - August 30, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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