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We are looking for a strong Functional Consultant to join our Business Applications team within Decision Inc. Our Microsoft Dynamics Business Central Consultant will provide functional and technical consulting services, deliver successful implementation and support for Microsoft Dynamics ERP software projects with a high level of client satisfaction, therefore good communication skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Responsibilities include, but are not limited to:

Provide sales support when needed:

• Work closely with the sales team in assisting prospective companies in their Microsoft technology assessment by obtaining information about their business strategies, processes, desired outcomes and critical success factors and evaluate technology tools to enable them to carry out their objectives
• Present tailored demonstrations of the technology solution
• Develop statement of work and scope documents
• Participate in a team completing a Request for Information (RFI), Request for Proposal (RFP) or Request for Quote (RFQ)
• Implement Microsoft Software (Microsoft Dynamics Business Central)
• Lead and or participate in the requirement analysis workshops
• Understand, communicate, interpret, and document business processes and requirements
• Utilize Microsoft implementation standards and tools/documents as defined by Decision Inc.'s chosen methodology
• Create and develop design specifications including gap/fit analysis documentation
• Work with the technical team to design, test, and implement customisations and conduct prototype testing with the client
• Participate in project quality assurance processes as appropriate
• Provide end-user training and end-user support throughout the implementation
• Assist Project Manager as required
• Via email/phone/remote support and on-site visits
• Proactively participate in strategic way forward discussions/meetings with clients, prepare scoping documentation and quotations, and implement proposals on acceptance by the client
• Fulfil SLA requirements
• Provide customers with information regarding upgrades
• Assist in preparation of costing and timelines
• Perform upgrade consulting services in accordance with upgrade principles and approved methodologies
• Document services rendered using Decision Inc. time and expense billing system and other project management templates in a timeous fashion
• Meet productivity and efficiency standards (billable hours)
• Develop and continually refine Microsoft implementation standards, tools and documents
• Use internal systems and processes to record client interactions
• Interface with Account manager to ensure Decision Inc./customer documentation is correct and up to date
• Attain product certifications as deemed necessary by Microsoft and/or Decision Inc.
• Maintain product knowledge on upcoming product releases
• Investigate and make recommendations on appropriate new technologies and products (including 3rd party products)
• Provide mentoring to team members, as required

Perform on-site consulting services for implementation projects, including but not limited to:

Perform ongoing support services to existing clients:

Upgrades:

Perform admin functions:

Product knowledge:

Who Do You Need to Be?

• Relevant Degree
• Minimum 5 years' consulting experience and 4 years' Microsoft Dynamics BC implementation experience
• Must have participated in at least 3 go-live data conversions, and/or upgrades, and/or full cycle implementations
• Experience within consulting service environment
• Knowledge of and experience in one of our service offerings, such as Business Intelligence, Enterprise Performance Management, Business Productivity Solutions etc.
• Strong problem-solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to businesspeople in a language they understand, and business requirements to technical people
• Ability to successfully manage and maintain strong relationships with a team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the company's strategic plan
• Understanding how to enhance business with technology
• Relational thinking (How elements of a solution / program / system fit together)
• Experience in Customer and Employee Engagement added benefit
• Well groomed, pro-active, enthusiastic, upbeat peoples' person with strong relationship building skills
• Excellent organisational skills, attention to detail, self-motivation and a desire to succeed
• Possess business consulting, project definition and planning skills
• Professional and ethical
• The ability to work under pressure as part of a highly motivated team