Lead Consultant - Enterprise Application - SAP S

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Product Senior analyst is responsible for local and global application support, improvements, efficiency, and performance.
• Working on Global Product Capability improvement: BAU operations management improving processes, work with optimizations to guarantee OPEX targets providing an outstanding customer experience, collecting stakeholders feedback, and addressing the opportunities with Vendors, operational team and other IT areas.
• This person will work in projects (Service Introduction) to assure a smooth transition and from hyper care to BAU support, attending the necessities of the business and following principles.

Responsibilities

Global vendor management

• Transfer low value activities from current Applications to managed services.
• Manage relationships with vendors and perform monthly global service reviews.
• Be accountable for the global team metrics and service level.
• Report all relevant metrics together with Improvement plan to management team on the regular basis.
• Identify global actions for service level and application stability improvement.
• Drive actions and perform weekly follow-up with vendor representative.
• Define global automation opportunities (together with vendor), assign responsibilities, and drive its completion.
• Be Escalation point for business Key users, Fes for BDS Apps when facing issues with (and vice versa).
• Share on periodic bases global action plan and progress with the Serv. Mgmt. team.
• Communicate with vendor to provide news/updates from BDS side.
• Work with Finance team and run all finance related questions (PO, Invoices, etc.), budget planning and compliance.

 

Global Product Management

• Develop/improve standard operational procedures and Service Delivery Procedures.
• Track global KPIs and cascade the priority to the team.
• Balances stakeholders: Product Owners,  Key Users, FEs and business operation leadership and address improvements and  roadblocks.
• Coordinate resolution of major escalations, service-related questions and outstanding situations.
• Manage communications and partnership to the key stakeholders.
• Address all security related questions in the area of responsibility, make sure IT solutions in scope are compatible with all internal guidance and external procedures (GDPR, CCPA, etc).
• Accountability per Application lifecycle in the area of responsibility (support, invest, upgrade, retire).
• Accountability per global communications around your portfolio (Internal - IT and external - business stakeholders).
• Work with other teams globally (applications, platform, infrastructure), regionally and locally to ensure global coverage is provided and excellence shared.
• Drive the finances monitoring of the team's budgets for the Products In scope through timely Involvement of respective Product Owners, highlighting the necessity of changes/adjustments with budget needed ensuring the situation Is under control.
• Service delivery quality
• Partnership with architecture to bring efficiency and performance improvement to apps
• Stakeholder management with local/global stakeholders playing Business Delivery Services global mindset;
• Systems outage coordination;
• Be member of projects involving your portfolio being responsible for supportability advice and providing support to Development teams.
• Work on Service Introduction (take-on) activities for new countries with Navision Installations or other big projects and activities.
• Be pro-active to improve applications stability, automation, simplification.
• undefined
• undefinedBDS I2C I2P and T&E controls to all apps: SOW creation and renewals. OPV creation and FUP approval. Purchase Request and FUP on PO creation. Monthly Controls (Planned x Actuals). Invoice Control x Payment plan in the SOWs. Make sure the Cost Center costs are under control. Manage vendor communication and escalation when found any divergence in Finance. Monthly connection with S&F to assure that we are on target. Project X-charge (SI hours assignment)

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

SAP Certified Application Associate - Business Intelligence with SAP NetWeaver 7.0 - SAPSAP, SAP Certified Application Associate - Extended Warehouse Management with SAP S4HANA - UdemyUdemy, SAP Certified Application Professional - Management Accounting (CO) with SAP ERP 6.0 - GenpactGenpact, SAP Certified Development Associate - ABAP with SAP NetWeaver 7.0 - AtosAtos, SAP Professional certification - NIITNIIT

Required Skills

HighRadius, SAP ERP Central Component (SAP ECC), SAP Overview

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application SAP S

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.