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Responsible for the implementation, maintenance, and day-to-day operational support of global storage infrastructure. This includes managing SLAs, resolving major incidents, and leading small to medium-sized technical projects.
Requires over 4 years of experience in technical storage infrastructure and a bachelor's degree in computer science or a related field. Proficiency in multi-vendor storage environments, cloud platforms (AWS, Azure), and scripting languages is essential.
We are seeking a talented individual to join our CTSS Team at Marsh. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Storage Technical Specialist in Marsh CTSS storage operations group, this position will be responsible for providing support services related to the implementation, maintenance and support operations of the storage infrastructure. This will include day-to-day management, project related assistance and providing specialist support & consultation for the storage services offered.
Tuesday - Wedsday will be weekly off
Support critical storage technologies and associated applications across multiple vendors including and not limited to Dell EMC, NetApp, INFINIDAT and Cisco storage environments
Good knowledge on Cloud with AWS and Azure. Oracle cloud knowledge is a plus.
Good scripting skills and the ability to enhance and update existing scripts.
Work to ITIL best practices in regards to incident management, change management, configuration and problem management. Attend relevant service review meetings as required to represent the storage team.
Manage services to SLA. Ensure all severity 1 issues are acted on to SLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution. Prepare root cause analysis as required and present as appropriate.
Participate in on-call rotation for out of hours support related to supporting storage infrastructure globally. Flexible to work during different days/times in the week as needed.
Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner.
Participate in vendor service review to ensure that they are attaining agreed service levels.
Estimate, Plan and Lead internal small to medium sized projects or represent the storage team on parts of larger projects, organizing the owned work effectively and providing technical/competency leadership to others.
Manage advanced technical issues escalated from technical peers for problem resolution.
Create, modify and publish process and procedural documentation.
Perform installations, patch & code upgrades, capacity planning and performance tuning through approved Change Management mechanisms of the Storage Assets globally.
Maintain and monitor compliance to corporate security policies. Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately.
Identify and implement process improvements including automation where appropriate.
Support application Disaster Recovery tests.
Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience.
Over 4 years hands on experience in a technical storage infrastructure operational role
Technical understanding of storage technologies including but not limited to
Cloud Technologies including AWS, Azure and Oracle Cloud. Expert knowledge on FSx for OnTap and Azure File services.
NetApp: CDOT, Operations Manager, OCUM, OnCommand Insight
Dell EMC: PMAX and associated management tools
Cisco Switch management
Excellent communication skill required, both written and verbal.
Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency.
Ability to actively troubleshoot incidents and escalate appropriate.
Understanding of ITIL and ISO operating guidelines, certification in ITIL preferred.
Proven ability of process development and good understanding of service delivery principles.
Hands-on experience supporting multi-platform storage environments.
Demonstrate ability to succeed in a large global company with a complex IT environment.
Ability to manage own workload and deliver results in fast paced, demanding environment with changing priorities.
Ability to work collaboratively in a globally dispersed team.
Expert in Storage provisioning, Storage reclaims and Storage capacity analysis on storage systems.
Proven ability in scripting & implementation of automation to reduce manual effort using scripting languages such as PowerShell, Python, Bash, Perl or others.
Why join our team:
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.This LinkedIn page is closed. Please follow us at Marsh on LinkedIn.
Offices: 1166 Avenue of the Americas, New York, NY 10036, US
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