City of London, England, United Kingdom · Hybrid
Job Description What is the opportunity? In this role you will report to the Director of Global KYC Refresh and Managed Services and lead the Managed Services governance strategy for the Client Lifecycle Management group…
Skills: Communication, Competitive Markets, Decision Making, Financial Services Industry, Foreign Exchange (FX) Trading
City of London, England, United Kingdom · On-site
Process and Policy Manager(12-month FTC open in London, Sunderland and Amsterdam) Ready for a challenge? We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a …
Skills: Process Improvement, Policy Management, Stakeholder Engagement, People Leadership, Data Analysis
City of London, England, United Kingdom · Hybrid
Overview Are you a Dynamics 365 expert who loves being hands-on and driving technical design? At Expleo UK, we’re looking for a D365 Technical Lead to join our growing team. This is a high-impact role where you’ll lead t…
Skills: Dynamics 365, Vue.js, C#, PowerApps, LogicApps
City of London, England, United Kingdom · Hybrid
Overview We are seeking an experienced Solution Architect to lead the architecture and solution design activities for a major Commercial Insurance Claims transformation programme. The successful candidate will play a key…
Skills: Solution Architecture, Dynamics 365, Azure Cloud, LLM AI, Commercial Insurance Claims
City of London, England, United Kingdom · Hybrid
Overview Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfu…
Skills: Human Factors Integration, Ergonomics, Human-Centred Design, Usability Assessment, Workload Management
City of London, England, United Kingdom · Hybrid
We are seeking an Administrative Assistant to help support the North American Placement team at Guy Carpenter on an 8 Month Fixed Term Contract. This is available on a hybrid basis, offering home working for 2 days, with…
Skills: Diary Management, Expense Processing, Travel Coordination, Microsoft Word, Microsoft Excel
City of London, England, United Kingdom · On-site
Company Description About FRP FRP is a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Forensic Services, Corporate Finance, Debt Ad…
Skills: Debt Structuring, Equity Structuring, Financial Modelling, Excel, Negotiation
City of London, England, United Kingdom · Hybrid
$42k–$48k/yr
Senior Student Success Manager Student Success / Client Services / Education Operations Salary: £42000 - £48000 annual package Location: London-based Contract type: Full-time with hybrid working available Working Pattern…
Skills: Relationship Management, Client Success, Account Management, Education Operations, Stakeholder Management
City of London, England, United Kingdom · Hybrid
$32k–$42k/yr
Student Success Advisor-Mandarin Speaking Student Success / Client Services / Education Operations Salary: £32000 -£42000 Location: London-based Contract type: Full-time with hybrid working available Working Pattern: Thi…
Skills: Mandarin Fluency, English Communication, Client Relationship Management, Student Success Coordination, Academic Planning
City of London, England, United Kingdom · Hybrid
Role description: The Arcadis Mobility Programme Management & Commercial Management unit is seeking a highly skilled Lead Project Planner to lead the planning and scheduling of one of our major programmes in London and t…
Skills: Project Planning, Scheduling, Primavera P6, MS Project, Project Controls
City of London, England, United Kingdom · On-site
Overview THE FIRM Montagu Evans is a UK property consultancy that helps clients unlock value from complexity, because that’s where the most meaningful opportunities live. Our purpose is to bring clarity, creativity…
Skills: Lease Advisory, Rent Reviews, Lease Renewals, Property Measurement, Market Rent Assessment
City of London, England, United Kingdom · Hybrid
BearingPoint is one of Europe’s leading independent, partner led technology services and business consulting organisations and a highly regarded strategic partner for our clients. This is a great opportunity to join Bear…
Skills: HR Operations, Employee Relations, Employee Lifecycle Management, UK Employment Law, Payroll Support
City of London, England, United Kingdom · On-site
We are seeking an Entry-level Sales Associate to join our Business Development team in Europe. This position works closely with internal Business Development Executives and is responsible for communicating both the scien…
Skills: Prospecting, Lead Generation, Salesforce, Market Research, Communication Skills
City of London, England, United Kingdom · Hybrid
Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while imp…
Skills: Data Analysis, Salesforce, Private Markets Knowledge, Dashboard Creation, Sales Pipeline Management
City of London, England, United Kingdom · Hybrid
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem:…
Skills: Bid Management, Strategic Planning, Stakeholder Management, Commercial Delivery, Process Improvement
City of London, England, United Kingdom · Hybrid
Join a global profession services leader, committed to solving the world’s biggest challenges across energy, transport, utilities and urbanisation. The Role This role will be tasked with expanding the Supply Chain Resili…
Skills: Supply Chain Resilience, Freight Modelling, Risk Insight, Commercial Strategy, Systems Thinking
City of London, England, United Kingdom · Hybrid
Join a global professional services business helping clients shape logistics, infrastructure and operational environments for long-term growth and transformation. The Role This role will be tasked with developing and gro…
Skills: Supply Chain Design, Master-planning, Operational Design, Management Consulting, Business Development
City of London, England, United Kingdom · Hybrid
As a Business Support Specialist, you will play a key role in supporting the strategic expansion of our Marine Hull team, including our marine construction portfolio. Working within the Mediterranean Hull team, you will …
Skills: Marine Insurance, Client Relationship Management, Market Research, Policy Documentation, Greek Fluency
City of London, England, United Kingdom · Remote OK
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Professional Indemnity Claims Management, Policy Coverage Interpretation, Indemnity and Liability Decision Making, Negotiation, File Management
City of London, England, United Kingdom · On-site
Company Description Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 lo…
Skills: RFP Leadership, Commercial Acumen, Strategic Thinking, Stakeholder Management, Pitching
City of London, England, United Kingdom • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the Managed Services governance strategy for the Client Lifecycle Management group and oversee third-party service provider relationships. Drive operational excellence in KYC refresh by establishing KPIs and collaborating with cross-functional stakeholders to ensure a customer-centric experience.
Requires robust experience in Capital Markets operations, AML compliance, and managing third-party vendor relationships. Candidates must possess strong leadership skills for cross-functional teams and proficiency in data analytics tools and Microsoft Office.
In this role you will report to the Director of Global KYC Refresh and Managed Services and lead the Managed Services governance strategy for the Client Lifecycle Management group.
You’ll drive effective oversight and governance, while building a strong relationship with managed services providers to promote client experience and operational excellence in KYC refresh.
Should you be shortlisted, do please let us know if you have any specific requirements for the interview.
This is a permanent, full-time role and requires 4 days in the 100 Bishopsgate, London office.
Manage third-party service provider relationships to support CLM delivery, including contract management, performance monitoring, and issue resolution to ensure alignment with business objectives and service standards.
Establish and track KPIs specific to managed service providers' performance, conducting regular reviews and fostering a collaborative partnership approach to drive continuous improvement and innovation.
Collaborate with Front Office, Financial Crimes, Data Analytics, Account Management, and other key stakeholders to ensure a cohesive, cross-functional approach to KYC refresh.
Champion a culture of customer-centricity across teams and partner organizations, ensuring clients receive consistent, high-quality service experiences.
Build and lead high-performing teams accountable for delivering CLM initiatives and meeting strategic objectives.
Robust experience in a related environment, preferably includes Capital Markets operations, customer engagement, or account management, with exposure to AML and compliance regulations.
Extensive experience leading cross-functional teams and executing customer lifecycle or customer engagement strategies with measurable business impact.
Demonstrated ability to manage vendor or third-party service provider relationships, including contract negotiation, performance management, and issue resolution.
Experience with customer segmentation, demand forecasting, and retention strategy development.
Strong communication, analytical, and critical thinking skills to make sound decisions and solve problems under pressure.
High proficiency in Microsoft Word, Excel, and PowerPoint for reporting and presentations, with comfort using CRM systems and data analytics tools.
Bachelor's degree in a relevant field of study.
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Backer of Canada’s most daring innovators and idea generators. We power bold. #RBCxPowersBold
Offices: 20 King St W, Toronto, Ontario M5H 1C4, CA · 335 8 Ave SW, Calgary, Alberta T2P 1C9, CA · 1055 W Georgia St, Vancouver, British Columbia V6E 0B6, CA · 90 Sparks St, Ottawa, Ontario K1P 5B4, CA · 1 Place Ville-Marie, Montreal, Quebec H3B 3Y1, CA
There are currently 427 open consulting positions in City of London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Aon, WSP, Gallagher Bassett, Arcadis, Deloitte, among others. Browse the listings above to see every active employer.
Yes — 267 of the 427 open consulting positions offer remote or hybrid work (9 remote, 258 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
