Chennai, Tamil Nadu, India · Hybrid
About Gartner IT: Join a world-class team of skilled IT Operation Support Professionals who build the first line of attack for our associates for any of their IT related Support requests or issues and at the same time ac…
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Chennai, Tamil Nadu, India · On-site
Job Title: Lead Consultant – SAP BASIS Career Level: E Introduction to role: This is an opportunity to lead innovative SAP operations that power the development of life-changing medicines. Join us at the center of our SA…
Skills: SAP Basis, SAP S/4HANA, Agentic AI, AIOps, Cloud Architecture
Chennai, Tamil Nadu, India · On-site
Location: Chennai, Tamil Nadu, India Job ID: R0134338 Date Posted: 2026-06-23 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): Engineering & Science Job Schedule: Full time Remo…
Skills: Team Leadership, Project Management, Electrical Substation Design, Revit, 3D CAD
Chennai, Tamil Nadu, India · On-site
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Chennai, Tamil Nadu, India · On-site
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Chennai, Tamil Nadu, India · On-site
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Skills: Technology Auditing, Operational Risk Review, Cyber Security, Information Security, Cloud Platform Security
Chennai, Tamil Nadu, India · On-site
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Skills: Paid Search, Campaign Implementation, Campaign Optimisation, Performance Analysis, Stakeholder Management
Chennai, Tamil Nadu, India · Hybrid
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordin…
Skills: Systems Analysis, Software Programming, Project Management, Applications Development, Risk Technology
Chennai, Tamil Nadu, India · On-site
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Skills: Snowflake Data Warehouse, ETL, Data Pipeline Design, Automated Testing, CI/CD
Chennai, Tamil Nadu, India · On-site
Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketp…
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Chennai, Tamil Nadu, India · On-site
Project Role : Quality Engineer Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application l…
Skills: Guidewire ClaimCenter QA, Test Automation Frameworks, Software Testing Methodologies, API Testing, Security Testing
Chennai, Tamil Nadu, India · On-site
Job Title: SAP S/4HANA Public Cloud – Project System (PS) Solution Architect Experience: 10+ Years Location: Chennai – Onsite (Work From Office) Travel to onsite (within India) for the required project phases. Job Summar…
Skills: SAP S/4HANA Public Cloud, SAP Project System (PS), Solution Architecture, SAP Central Business Configuration (CBC), Project Costing
Chennai, Tamil Nadu, India · On-site
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Skills: Stress Testing, Impairment Analysis, Financial Reporting, Capital Adequacy, Risk Management
Chennai, Tamil Nadu, India · Hybrid
Overview CPC certification. Mandatory 3+ Years experience After Certification Overall 3+ years of coding experience Specialty worked: Outpatient surgery APC Facility coding is an added advantage Good communication, flexi…
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Chennai, Tamil Nadu, India · Hybrid
Overview CPC certification. Manadtory 3+ Years of experience After Certification Overall 3+ years of coding experience Specialty worked: Outpatient surgery APC Facility coding is an added advantage Good communication, fl…
Skills: Outpatient Surgery Coding, CPC Certification, APC Facility Coding, IVR Coding, General Surgery Coding
Chennai, Tamil Nadu, India · On-site
About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies…
Skills: Workday Administration, Workday HCM, Workday Absence Management, Workday Security Configuration, Calculated Fields
Chennai, Tamil Nadu, India · On-site
<div style="text-align: justify;"><strong>CES </strong>has 26+ years of experience in delivering Software Product Development, Quality Engineering, and Digital Transformation Consulting Services to Global SMEs & Larg…
Skills: Palantir Foundry, Python, SQL, Ontology Modeling, Data Pipeline Orchestration
Chennai, Tamil Nadu, India · Remote OK
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Skills: Azure Databricks, Azure Data Factory, PySpark, SQL, Azure Synapse Analytics
Chennai, Tamil Nadu, India · Remote OK
Role Purpose The Procurement Operations Team Lead is responsible for managing daily procurement activities and ensuring smooth, compliant, and efficient processes across the organization. This role oversees a team of pro…
Skills: Procurement Operations, Team Leadership, Stakeholder Management, Change Management, Process Definition
Chennai, Tamil Nadu, India · On-site
Company Description A About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in thei…
Skills: Building Physics, Energy Simulation, Passive Design, IES VE, Rhino
Chennai, Tamil Nadu, India • Hybrid
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Act as the first point of contact for internal IT and facilities issues via phone, chat, and tickets. Provide first-line troubleshooting, resolve hardware and software issues, and maintain technical documentation to maximize first contact resolution.
Requires a Bachelor's degree in Science or Technology and 1-4 years of experience in IT customer support within a 24x7 rotational shift environment. Must possess strong communication skills and technical proficiency in Active Directory, Windows, and network concepts.
Join a world-class team of skilled IT Operation Support Professionals who build the first line of attack for our associates for any of their IT related Support requests or issues and at the same time act as the first line of defense for tier 3 Technical Teams to give them cover for consequences resulted from new upgrades and technology push in the IT environment. We make a broad organizational impact by delivering cutting-edge technology solutions that power our Associates to achieve our common goal with great efficiency and success. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
Gartner is looking for a well-rounded and motivated Technical Support Specialist to join its HelpDesk (Tier 1) support team which is responsible for building Trust as Business Enabling Partner that Delivers World Class Customer Support Experience.
Act as the first point of contact for phone calls, chats, and Self-Service Tickets from internal associates regarding IT & Facilities related issues and queries.
Log all phone calls, and chats, in our Ticketing tool, updating with relevant information, and escalating as necessary within SLAs and to Gartner standards.
Maintain accurate up-to-date status on all tickets with proper follow-up data and documentation.
Ensure that all associates have been properly communicated before closing a ticket request.
Provide first-line troubleshooting and resolutions upon initial contact, using our internal knowledgebase & various tools, and ensure we keep our First contact resolution high as possible.
Assist associates with installation, configuration, and ongoing usability of system hardware and Software.
Assist with mobile device issues (Apple, Android, Windows Phone – any others)
Perform basic hardware troubleshooting remotely.
Develop and maintain a technical documentation knowledge base for desktop hardware and software applications and contribute to keeping the existing Knowledge base up to date.
Meet or exceed all Helpdesk metrics and process requirements - Ticket management protocols, time tracking, communication requirements, etc.
Treat all customers with courtesy and professionalism.
Liaise with IT colleagues, Tier 2 and Tier 2 IT teams, other Business units, and with your peers and Shift Managers whenever needed to ensure you do the right thing always.
Responsible for providing phone and chat-based technical support for all Gartner applications and systems by identifying the issue(s), determining, and executing appropriate resolution or escalation, and communicating that resolution or escalation to the associate.
Collaborate with Next level teams on urgent issues, Warm Handoffs, and explore opportunities for process enhancements.
Actively work on open lines of communication between you and Gartner Associates, peers in Technical Support, and others in IT.
Assist Tier 3 with supporting and maintaining IT infrastructure and mobile technology. Work closely with Tier 3 on maintenance of current systems and introduction of new technology.
Bridge the gap and do the handholding for Junior Techs wherever needed in line with our goal of maximizing FCR
Improve first call resolution with enhanced customer support experience with minimizing DSATs (target -no DSATs)
Knowledge of AI & Gen AI functionality embedded in IT support Operations for innovation.
What you will need:
Strong IT professional with 1-4 years of experience in Customer Support and IT operation Support working in a 24X7 Environment in a rotational shift with a No-limit mindset. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership, responsibility, and accountability. Knowledge of ITIL Framework (ITIL Certified – Preferred)
Degree in Bachelor of Science/ Technology.
Good communication skills, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization
Capable of working 24 X 7 X 365 in a rotational shift environment
Amazing problem-solving skills
Ability to occasionally adjust work schedule to meet business needs.
Ability to maintain Accurate technical knowledgebase, documentation, policies, and processes to a high level.
HDI Certified
Microsoft Certified Professional
Working understanding of SQL & Oracle
Data Analytics tools – Power BI
Graduate/Postgraduate in Science and Technology.
Excellent communication and prioritization skills.
Able to work independently or within a team proactively in a fast-paced demanding 24X7 environment.
Owns success – Takes responsibility for the successful delivery of the solutions.
Strong desire to improve upon their skills in software development, frameworks, and technologies
Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
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At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].
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We deliver actionable, objective business and technology insights. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. Our unrivaled combination of business and technology insights steers clients toward the right decisions on the issues that matter most. As a $6.5 billion company, with over 20,000 associates, and a member of the S&P 500, we are an objective partner with 13,000+ client enterprises in ~90 countries and territories — across every major function, geography, industry and market sector — and boast 45+ years of experience providing insights and expert guidance to client enterprises worldwide. To learn more about how we guide the leaders who shape the world, visit gartner.com. Gartner, Inc. (NYSE: IT) Community guidelines: https://gtnr.it/3tceMrU Hot Topics Across the C-Suite LinkedIn Newsletter: https://gtnr.it/4c56S97
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There are currently 1,256 open consulting positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
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