Budapest, Central Hungary, Hungary · Remote Solely
Senior
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Full-time
bachelor degree, professional certificate
Posted 4d ago
~40 hrs/week
Remote in Budapest, Central Hungary, Hungary
Responsibilities
Provide expert technical support and diagnostic guidance to authorized repairers and independent workshops across Europe. Resolve complex vehicle concerns and coordinate with field engineers and internal teams to ensure smooth operations.
Requirements
Requires at least 5 years of automotive experience, ideally in a senior workshop role, and a degree in automotive technology. Fluency in Dutch and English is mandatory, with EV/HV certifications being a strong advantage.
Full job description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?
We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.
As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.
You will be responsible for the following:
Provide technical support across various systems, focusing on diagnostics and root cause analysis.
Resolve technical inquiries from Customer Dealers and internal teams.
Guide dealers through repair processes and ensure accurate case documentation.
Collaborate with dealer technicians and internal agents to resolve complex technical issues.
Document cases and technical data in internal systems.
Coordinate Field Engineer visits.
Engage in training and product knowledge exchange.
Collaborate with engineers, project managers, and dealership staff to share insights and trends.
Occasionally conducting vehicle testing and servicing arrangements.
Escalate cases when necessary, ensuring all relevant information is included and properly documented.
Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
Qualifications
You will do best in this role, if you have:
At least 5 years of automotive experience, ideally in a senior dealership workshop role.
Degree in automotive technology or equivalent technical education.
Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
Experience in using diagnostic tools.
An analytical, organized, and customer-focused mindset.
Fluency in Dutch and English.
A general automotive diagnostics competence test/evaluation will be part of the recruitment process.
Join us in shaping the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.
Additional Information
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world.
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Workplace Type: Home Based
Related keywords
Automotive TechnologyElectric VehiclesHV EV SpecialistDGUV L2+IMI Level 4DiagnosticsRoot Cause AnalysisTechnical HelpdeskVehicle MechanicsMobility IndustryRepair OptimizationCase Management
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
314,005
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
How many Consulting jobs are open in Budapest, Hungary right now?
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