Infrastructure Platform Experience Design, Executive Director
Palo Alto, California, United States · On-site
$181k–$260k/yr
Senior+$1.6B raised
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Infrastructure Platform Experience Design, Executive Director
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$181k–$260k/yr
Full-time
Health care coverage, On-site health and wellness centers, Retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support
Posted 1d ago
~40 hrs/week
Responsibilities
Lead and manage a team of designers to deliver cohesive user experiences for backend infrastructure products and services. Define the experience strategy, conduct foundational research, and establish design standards to drive measurable improvements in customer outcomes.
Requirements
Requires 7+ years of experience in experience design, service design, or UX research within complex enterprise environments. Candidates must possess strong people management skills and deep technical fluency in infrastructure platforms like cloud, networking, and storage.
Full job description
Lead and elevate the end-to-end customer experience for Infrastructure Platforms by managing a team of designers who deliver user experiences for backend infrastructure products and services (e.g., networking, compute, storage, database, cloud platform capabilities). As an Infrastructure Platform Experience Design, Executive Director within Infrastructure Platforms Product Management, you will set the vision and operating model for experience strategy, foundational research, and service design across multiple domains—establishing standards of quality, ensuring consistent delivery, and driving measurable improvements to customer outcomes.
This role blends customer experience leadership with deep user and market research, creating artifacts such as service blueprints and journey maps to identify pain points, define opportunities, and influence cross-functional roadmaps. You will partner closely with technical product managers, solution architects, and network/platform engineers to ensure experiences are coherent across platform surfaces (UI, workflows, APIs touchpoints, documentation and support journeys) and grounded in how infrastructure users actually work.
Job responsibilities
Manage, coach, and develop a team of designers; set goals, ensure high-quality outputs, and maintain consistent design practices across domains.
Define and execute an experience strategy aligned to business priorities (adoption, self-service enablement, reduced friction, operational efficiency, customer satisfaction).
Lead and/or oversee qualitative and quantitative research to understand infrastructure personas (e.g., network engineers, SREs, platform operators, application teams), their workflows, constraints, and decision drivers.
Assess market patterns and competitor experiences for infrastructure platforms/tools to inform strategy, investment decisions, and differentiation.
Create and operationalize service blueprints, journey maps, and workflow maps to capture end-to-end experiences across request-to-fulfillment, operations, support, and incident paths.
Translate insights into clear problem statements, opportunity sizing, experience principles, and prioritized recommendations in partnership with product leadership.
Collaborate with technical product managers and engineering teams to define experience requirements, success metrics, and acceptance criteria; ensure outcomes are cohesive across products and services.
Drive adoption of customer-centered practices across product domains; establish rituals, templates, and governance that scale research and service design across Infrastructure Platforms.
Promote inclusive, accessible, and usable experiences for complex enterprise tooling, ensuring consistency across platform surfaces and user journeys.
Required qualifications, capabilities, and skills
7+ years of experience in experience design, service design, UX research/strategy, or related fields, including delivery in complex enterprise environments.
People management experience leading designers, including hiring, coaching, performance management, and building strong team culture.
Demonstrated ability to drive customer experience strategy using service design methods (service blueprints, journey mapping, workflow analysis, pain point identification and prioritization).
Strong capability in foundational research (study design, facilitation, synthesis, storytelling) and converting insights into product direction and measurable outcomes.
High degree of technical fluency in infrastructure platforms and enterprise technology concepts (e.g., networking fundamentals, cloud, compute/storage/database, identity/access, APIs, observability).
Proven ability to partner effectively with technical product managers and engineers (including network/platform engineers) and influence roadmaps through evidence and clarity.
Excellent stakeholder management and communication skills, including executive-level storytelling and alignment across multiple product areas.
Preferred qualifications, capabilities, and skills
Experience supporting Infrastructure Technology products such as Storage, Database, Compute, and Networking across public and private cloud environments.
Experience with platform experiences such as self-service portals/console UX, provisioning workflows, service catalogs, entitlement/access flows, operational tooling, and incident/support journeys.
Experience applying Jobs To Be Done (JTBD) (or similar frameworks) to uncover unmet needs and connect research insights to product strategy and prioritization.
Familiarity with accessibility and inclusive design principles as applied to enterprise tools and complex information environments.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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How many Art & Design jobs are open in Palo Alto, CA right now?
There are currently 50 open art & design positions in Palo Alto, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Art & Design roles in Palo Alto, CA?
Companies currently hiring include Ford Motor Company, Wealthfront, EPACENTER, Frette, JPMorganChase, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Art & Design jobs in Palo Alto, CA?
Yes — 27 of the 50 open art & design positions offer remote or hybrid work (4 remote, 23 hybrid).
How do I apply for Art & Design jobs in Palo Alto, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.