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About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The…
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Provide superior customer service to members and donors while supporting fundraising goals. Handle administrative tasks including data integrity, payment processing, and system documentation for the Institutional Advancement division.
Requires proficiency in Microsoft Office and knowledge of CRM and ticketing systems. Candidates must demonstrate strong problem-solving skills and the ability to work both independently and in a hybrid team.
About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
You are responsible for providing superior customer service to the Museum’s large number of Members and Donors. You support the institution’s fundraising goals by servicing a diverse group of constituents who provide a significant part of the Museum’s curatorial and operating funds. You assist with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, and creating system documentation.
Serve as initial point of service for all the Museum’s Members and Donors
Oversee the general Member and Donor Services Outlook inbox, ensuring responses to inquiries are addressed in a timely and professional manner
Assist with all Member and Donor Services phone lines; answer inquires, create and/or update orders, memberships and constituent records, process payments
Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify potential issues
Create and maintain documentation, communication templates and FAQ’s to support the Museum’s policies and initiatives
Track and escalate feedback to identify areas to optimize Member and Donor communications
Support fellow teammates and assist in training of new staff
Assist with other administrative tasks as directed by supervisors
Other related duties
Proficiency with Microsoft Office suite
Knowledge of ticketing systems and fundraising databases (CRM).
Demonstrated strong problem-solving skills, with the ability to troubleshoot customer service and technological issues
Demonstrated capacity to work in a collaborative hybrid team environment, but also independently as needed
Pay Rate: $29.87 / Hourly
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
Visa sponsorship is not available for this position.
At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact [email protected].
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.
The Metropolitan Museum of Art, also known as The Met, presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online. Since its founding in 1870, The Met has aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world. Mission: The Met’s mission is to collect, study, conserve, and present significant works of art across time and cultures in order to connect all people to creativity, knowledge, ideas, and one another. Every day, art comes alive in the Museum's galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures. At The Met, every staff member lives by the core values of respect, inclusivity, collaboration, excellence, and integrity. If you share our community’s values, please apply to one of our exciting opportunities!
Offices: 1000 Fifth Avenue, New York, NY 10028, US · The Cloisters Museum and Gardens, 99 Margaret Corbin Drive, Fort Tryon Park, New York, NY 10040, US
Based on 667 listings with disclosed salaries, most art & design jobs in New York, NY pay between $56k–$150k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 853 open art & design positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include New York City Housing Authority (NYCHA), Publicis Groupe Holdings B.V., Centric Brands, Bath Planet, Macy's, among others. Browse the listings above to see every active employer.
Yes — 335 of the 853 open art & design positions offer remote or hybrid work (51 remote, 284 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
