Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description Build and strengthen customer loyalty by fostering positive relationships with patients, visitors, consultants, and other stakeholders. Plan, coordinate, and implement customer service training programs f…
Skills: Customer Experience Management, Staff Supervision, Training and Development, Patient Relations, Operational Oversight
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description 1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges. 2. Responsible to generate bill and discount bill (if require…
Skills: Medical Billing, Payment Collection, Patient Coordination, Insurance Verification, Bed Management System
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description 1. Greet all customers upon arrival with smile. 2. Well groom and tidy. 3. Received all patients directed from the Main Lobby and A&E dept with or without appointment. 4. Ensure registration is made accur…
Skills: Patient Registration, Medical Records Management, Customer Service, Insurance Validation, Billing and Invoicing
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description • Process new diet orders and ensure changes are accurately updated in the meal lists or diet management system. • Check and verify patient meal trays for correct diet type, portion, and labeling before d…
Skills: Diet Management, Inventory Control, Food Safety, Patient Care Coordination, Billing Documentation
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description 1.Assist in the control, distribution and storage of food ingredients/kitchen’s item stocks using FIFO/FEFO. 2. Maintain a satisfactory system of stock records for food ingredients/kitchen’s item and the …
Skills: Inventory Management, FIFO/FEFO, Stock Control, Quality Accreditation, Record Keeping
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description Greet all customers upon arrival with smile Well groom and tidy. Received all patients directed from the Main Lobby and A&E dept with or without appointment. Ensure registration is made accurately (pati…
Skills: Patient Registration, Medical Record Management, Customer Service, Insurance Validation, Clinic Operations
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description Greet all customers upon arrival with smile Well groom and tidy. Received all patients directed from the Main Lobby and A&E dept with or without appointment. Ensure registration is made accurately (patien…
Skills: Patient Registration, Medical Records Management, Customer Service, Insurance Validation, Clinic Operations
Bukit Mertajam, Penang Island, Malaysia · On-site
SUMMARY OF DUTIES A hospital telephonist is responsible for handling incoming and outgoing calls, directing enquiries to the right services, assisting patients and visitors with information, relaying messages accurately,…
Skills: Call Management, Customer Service, Emergency Communication, Confidentiality, Patient Relations
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description 1. Answer and manage incoming calls promptly and courteously. 2. Direct calls to the appropriate departments or personnel 3.Manage outgoing calls for staff and official communication 4. Handle emergency c…
Skills: Call Management, Customer Service, Confidentiality, Emergency Response, Patient Relations
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description Greet all customers upon arrival with smile Well groom and tidy. Received all patients directed from the Main Lobby and A&E dept with or without appointment. Ensure registration is made accurately (patien…
Skills: Patient Registration, Medical Records Management, Customer Service, Insurance Validation, Clinic Operations
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description Register inpatient and outpatients using KCIS / HITS system. To use card reader to verify patient identification through Mykad. New case patient/relative require to filling up details and signing of conse…
Skills: Patient Registration, KCIS/HITS System, Patient Identification, Bed Management, Deposit Collection
Bukit Mertajam, Penang Island, Malaysia · On-site
Job Description 1. Responsible for obtaining charge tickets from wards and to finalize inpatient bills upon received all the charges for patients’ discharges. 2. Responsible to generate bill and discount bill (if require…
Skills: Medical Billing, Payment Collection, Patient Coordination, Insurance Verification, Document Management
Bukit Mertajam, Penang Island, Malaysia • On-site
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Lead and oversee customer care operations, including the supervision of lobby, reception, and concierge teams to ensure seamless patient experiences. Develop and implement customer service training programs and maintain adherence to hospital quality and safety standards.
Minimum SPM qualification or equivalent is required, with a degree in a related field being an advantage. Candidates should be capable of managing frontline teams and implementing organizational service excellence objectives.
Job Description
Build and strengthen customer loyalty by fostering positive relationships with patients, visitors, consultants, and other stakeholders.
Plan, coordinate, and implement customer service training programs for frontline employees to enhance service excellence and patient experience.
Oversee the daily operations of the main lobby and supervise the Patient Liaison, Reception, Concierge, and Telephonist teams to ensure efficient and seamless service delivery.
Provide regular updates to Management on customer service performance, feedback, concerns, and improvement initiatives.
Ensure the consistent delivery of high-quality customer service across all patient touchpoints and service areas.
Implement and uphold KPJ Penang Specialist Hospital's Customer Service policies, Quality Manual requirements, procedures, work instructions, and Customer Service Manual standards.
Monitor and understand customer needs and expectations, ensuring services are responsive to patient requirements and aligned with organizational service excellence objectives.
Participate in and support activities aimed at the continuous improvement of customer service services, including quality assurance, infection control, and fire and safety programs.
mandate reasonable work care, employer cooperation, protective equipment use, patient safety goals, World Alliance recommendations, patient and family rights policies, standard people practice, 5S activities.
Job Requirement
Minimum SPM qualification or equivalent.
Degree In related fields are an advantage.
One Stop Health Care Centre
KPJ Selangor Specialist Hospital (KPJ Selangor) is a full-fledged private specialist hospital located in Shah Alam with comprehensive medical and healthcare services making it a ‘One Stop Health Care Centre’. Our hospital is equipped with 184 exquisitely furnished rooms (four-bedded, two-bedded, single standard, junior suites, and VIP suites) which are fully air-conditioned and comes with a flat-screen television and direct dial telephone facilities. We offer quality and competitive healthcare treatment services by utilizing the latest modern technological equipment while supported by more than 70 medical specialists with an extensive international qualification aided by well-trained and skilled medical and para-medical personnel. The facilities also reflect the comprehensive range of KPJ Selangor’s specialties which includes Orthopaedics and Joint replacement, Neurosurgery, Ophthalmology, Electrophysiology and Cardiology, Ophthalmology, Nephrology, and Paediatrics. KPJ Selangor has extensive diagnostic and therapeutic resources including endoscopic suites, Haemodialysis Centre, Electrophysiology (EPS) test, Stroke Unit, Heart and Lung centre and magnetic resonance imaging (MRI) facilities. KPJ Selangor is accessible through KL-Klang Federal Highway, Kesas Highway, Lebuhraya Damansara Puchong (LDP), Ekspressway Lingkaran Tengah (ELITE) and New Klang Valley Expressway (NKVE), 30 minutes drive from Kuala Lumpur International Airport (KLIA), 25 minutes to Kuala Lumpur and located near international hotels, shopping centres, golf courses, family waterpark, and other tourism attractions.
Offices: Jalan Singa 20 /1, Seksyen 20, 40300, MY
View all jobs at KPJ Selangor Specialist HospitalThere are currently 12 open administrative positions in Bukit Mertajam, Malaysia listed on Clera. New openings are added daily as companies post roles.
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