Position location: Austin, TX In this critical role, you will be responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management. Applic…
Skills: Major Incident Management, ITSM, Crisis Management, Stakeholder Communication, Service Restoration
Analyste principal, Conformité AML Lead Analyst, AML Compliance
Quebec, Canada · Remote OK
$90k–$100k/yr
Senior$800M raised
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Entry level$800M raised
<p><strong>Willkommen bei Western Union Retail Services Deutschland GmbH!</strong></p> <p>Als Teil eines der weltweit führenden Unternehmen im Bereich Geldtransfer und Finanzdienstleistungen tragen wir dazu bei, dass Men…
Skills: Customer Service, Cash Handling, Money Transfer Operations, Currency Exchange, Microsoft Office
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Entry level$800M raised
<p><strong>Willkommen bei Western Union Retail Services Deutschland GmbH!</strong></p> <p>Als Teil eines der weltweit führenden Unternehmen im Bereich Geldtransfer und Finanzdienstleistungen tragen wir dazu bei, dass Men…
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Front Line Associate/Cashier-Sales Associate – Serravalle Scrivia Outlet, AL, Italy
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Entry level$800M raised
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Entry level$800M raised
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Front Line Associate/Cashier-Sales Associate – Serravalle Scrivia Outlet, AL, Italy
Serravalle, Emilia-Romagna, Italy · On-site
Entry level$800M raised
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French speaking Specialist, Anti Money Laundering Compliance (Consumer Monitoring and Investigation)
Vilnius, Vilnius County, Lithuania · Hybrid
$2k–$2k/mo
Entry level$800M raised
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Senior Specialist, AML Compliance - Japanese Speaker
Quezon City, Metro Manila, Philippines · Hybrid
Mid level$800M raised
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Skills: AML Compliance, Japanese Fluency, English Fluency, Transactional History Analysis, Due Diligence
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$100k–$130k/yr
Full-time
bachelor degree
Short-term incentives, Health insurance, Accident insurance, Life insurance, Development platforms, Paid time off
Posted 35d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
Responsible for protecting service availability by executing the enterprise Major Incident Management process and coordinating service restoration activities. The role involves running retrospectives, driving continual service improvement, and collaborating with IT Change and Problem management teams.
Requirements
Requires 8+ years of application and infrastructure operations experience and 4+ years of major incident management in an enterprise environment. A Bachelor's degree in computer science or equivalent experience is required, along with a proven track record of leading teams through crisis situations.
Full job description
Position location: Austin, TX
In this critical role, you will be responsible for ensuring execution of a strategic function and attaining our service availability goals through effective major incident management.
Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.
Role Responsibilities
Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.
Manages, monitors, reports, and executes the Major Incident Management Process.
Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication. Runs major incident retrospectives, identifies opportunities and drives continual service improvement.
Ensures the process is executed as defined, metrics are tracked and managed.
Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution.
Works with IT Change, Problem and other ITSM processes to ensure holistic approach resulting in maximized resiliency and availability.
Role Requirements
8+ years of application and infrastructure technology operations experience in a Hybrid environment resulting in strong technical expertise. Engineering / DevOps / SRE experience is an advantage.
4+ years of major incident management experience in an enterprise.
Shift : 10am CT start.
Bachelor’s degree in computer science or related field; or equivalent work experience.
Experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently.
Proven record of successful experience leading teams through crisis situations.
Experience operating and governing a managed service environment.
Strong analytical and problem-solving skills.
Self-motivated, with a “get things done” attitude able to “roll-up sleeves”, properly prioritize and deliver critical results during crisis situations round the clock.
Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds.
Strong business writing, presentation, and verbal communication skills in English language is a must.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Start time: 10am CT
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
Paid Time Off
Medical, Dental and Life Insurance
Tuition Assistance Program
Student Loan Repayment (below manager level only)
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
Annual base salary range is $100,000 – 130,000 USD per year. Total on-target compensation includes a base salary and short-term that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
07-17-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
Offices: 7001 E Belleview, Denver, CO 80237, US · Bandra-Kurla Complex, Bandra (E), Fortune 2000 Building, Ground Floor, Unit No. G-101, Mumbai, Maharashtra 400051, IN · 10 Carrington Street, Wynyard Place - Level 11, Sydney, New South Wales 2000, AU · Montevideo 825, Buenos Aires, Ciudad de Buenos Aires C1019ABQ, AR · 5/6 Place de I'Iris La Defense cedex, Tour Manhattan - 19eme etage, Paris, Paris 92095, FR
Money Transfer ServicesBusiness Financial ServicesBill PaymentFinancial ServicesFinancial TechnologyDigital ApplicationsDigital Paymentsand Digital Money TransferService IndustryRisk Management
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
Offices: 7001 E Belleview, Denver, CO 80237, US · Bandra-Kurla Complex, Bandra (E), Fortune 2000 Building, Ground Floor, Unit No. G-101, Mumbai, Maharashtra 400051, IN · 10 Carrington Street, Wynyard Place - Level 11, Sydney, New South Wales 2000, AU · Montevideo 825, Buenos Aires, Ciudad de Buenos Aires C1019ABQ, AR · 5/6 Place de I'Iris La Defense cedex, Tour Manhattan - 19eme etage, Paris, Paris 92095, FR
Money Transfer ServicesBusiness Financial ServicesBill PaymentFinancial ServicesFinancial TechnologyDigital ApplicationsDigital Paymentsand Digital Money TransferService IndustryRisk Management