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$2k–$3k/mo
Full-time
bachelor degree, professional certificate
Private Health Insurance, Life & Accident Insurance, Additional Days Off, Discounts And Special Offers, Free Fitness Facilities, Volunteering Activities
Posted 20d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
The role focuses on analyzing operational performance data to identify trends and implementing continuous improvement initiatives using Lean Six Sigma. It involves developing dashboards and partnering with cross-functional teams to enhance business effectiveness and customer experience.
Requirements
Requires a Bachelor's degree and 3-5 years of experience in analytics, operational excellence, or consulting. A Lean Six Sigma Black Belt certification and proficiency in analytical tools like Power BI and SQL are mandatory.
Are you driven by data, process improvement, and problem-solving? Would you like to help shape operational performance and transformation initiatives through analytics, operational intelligence, and continuous improvement methodologies? Then it's time to join Western Union as Analyst, Operational Intelligence & Continuous Improvement.
Western Union powers your pursuit.
The Analyst, Operational Intelligence & Continuous Improvement supports the identification, analysis, and implementation of opportunities that improve operational performance, customer experience, and business effectiveness.
This role combines analytics, reporting, process improvement, and transformation support. Working closely with Operational Intelligence leadership and stakeholders, the consultant helps convert data into actionable insights and supports continuous improvement initiatives across the organization.
Role Responsibilities
Analyze operational performance data to identify trends, risks, opportunities, and improvement recommendations.
Support transformation and operational excellence initiatives through data analysis, process mapping, and project execution.
Apply Lean Six Sigma methodologies to identify waste, reduce variation, and improve process performance.
Conduct root cause analyses and investigations related to operational performance and customer experience.
Develop dashboards, scorecards, reports, and visualizations that support business decision-making.
Partner with Operations, Product, Technology, Compliance, and other business teams to gather requirements and evaluate business opportunities.
Participate in value stream mapping, Kaizen events, and process improvement workshops.
Measure, monitor, and report benefits realization for improvement initiatives.
Document business processes, requirements, findings, and recommendations.
Support implementation and change management activities associated with transformation initiatives.
Prepare presentations and executive-ready materials summarizing analyses and recommendations.
Continuously identify opportunities to improve reporting automation, analytics capabilities, and operational processes.
Role Requirements
Bachelor’s degree in Business Administration, Engineering, Analytics, Statistics, Economics, Operations Management, or related field.
Minimum 3–5 years of experience in analytics, operational excellence, continuous improvement, consulting, or business operations.
Lean Six Sigma Black Belt certification required.
Experience with process mapping, root cause analysis, and structured problem-solving methodologies.
Strong analytical skills and ability to work with large datasets.
Proficiency with Power BI, SQL, Excel, Tableau, Snowflake, or similar analytical tools.
Experience developing dashboards, performance reporting, and data visualizations.
Strong communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to independently deliver moderate-complexity projects and contribute to larger transformation initiatives.
Work Shift
Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Salary
The monthly gross base salary range is 2,083 – 2,916 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
08-21-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Related keywords
Operational IntelligenceContinuous ImprovementLean Six SigmaBlack BeltPower BISQLTableauSnowflakeRoot Cause AnalysisValue Stream MappingKaizenProcess MappingFintechPaymentsFinancial ServicesData Visualization
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
Offices: 7001 E Belleview, Denver, CO 80237, US · Bandra-Kurla Complex, Bandra (E), Fortune 2000 Building, Ground Floor, Unit No. G-101, Mumbai, Maharashtra 400051, IN · 10 Carrington Street, Wynyard Place - Level 11, Sydney, New South Wales 2000, AU · Montevideo 825, Buenos Aires, Ciudad de Buenos Aires C1019ABQ, AR · 5/6 Place de I'Iris La Defense cedex, Tour Manhattan - 19eme etage, Paris, Paris 92095, FR
Money Transfer ServicesBusiness Financial ServicesBill PaymentFinancial ServicesFinancial TechnologyDigital ApplicationsDigital Paymentsand Digital Money TransferService IndustryRisk Management
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
Offices: 7001 E Belleview, Denver, CO 80237, US · Bandra-Kurla Complex, Bandra (E), Fortune 2000 Building, Ground Floor, Unit No. G-101, Mumbai, Maharashtra 400051, IN · 10 Carrington Street, Wynyard Place - Level 11, Sydney, New South Wales 2000, AU · Montevideo 825, Buenos Aires, Ciudad de Buenos Aires C1019ABQ, AR · 5/6 Place de I'Iris La Defense cedex, Tour Manhattan - 19eme etage, Paris, Paris 92095, FR
Money Transfer ServicesBusiness Financial ServicesBill PaymentFinancial ServicesFinancial TechnologyDigital ApplicationsDigital Paymentsand Digital Money TransferService IndustryRisk Management