Queensland, Australia · Hybrid
Protect, trust, and shape better outcomes. Make a genuine impact where customer fairness, legal and industry insight and commercial acumen come together. We are seeking a seasoned External Dispute Resolution Specialist w…
Skills: General insurance, Dispute resolution, Claims management, Regulatory compliance, Written communication
Adelaide, South Australia, Australia · Hybrid
Job Title: Customer Service RepresentativeBrand: CIL Insurance Role Type: Permanent Full-Time - 37.5 hours per weekLocation: 1 King William Street, Adelaide SA 5000Work Arrangement: Hybrid role with a mix of work from ho…
Skills: Customer Service, Problem Solving, Resilience, Attention To Detail, Communication Skills
Brisbane, Queensland, Australia · Hybrid
Shape scalable AI and automation solutions across the enterprise Work with architects, squads and business teams on meaningful outcomes Grow your technical depth across cloud, integration and AI delivery Build practical …
Skills: AI Solution Design, Machine Learning, Automation, Cloud Technologies, UiPath
Australia · On-site
$80k–$100k/yr
Shape AI and emerging technology initiatives in insuranceWork across transformation, technology and customer teamsSalary range of $80,000 - $100,000 Package About the Role As an AI Product Specialist, you will support th…
Skills: AI Product Management, Generative AI, Stakeholder Engagement, Requirements Gathering, Quality Assurance
Australia · Hybrid
Support end to end employee lifecycle across a large organisationBuild specialised HR operations capability with data-led insights and exposure12-month Contract with flexible working locations of Brisbane, Sydney or Melb…
Skills: HR Operations, Employee Lifecycle Management, Data Analysis, Stakeholder Engagement, HR System Maintenance
Sydney, New South Wales, Australia · Hybrid
Lead and grow a high performing engineering chapterShape digital capability across a major transformation journeySydney location I Coach talented engineers I Build future leaders About the role We are looking for a Chapt…
Skills: Engineering Leadership, Coaching And Mentoring, Full Stack Development, React, Java
Auckland, Auckland, New Zealand · Hybrid
Looking for more than just another customer service role? As a Motor Claims Consultant, you'll be there for customers when they need us most. Whether it's after a vehicle accident or unexpected incident, you'll guide cus…
Skills: Customer Service, Communication, Empathy, Resilience, Problem Solving
Sydney, New South Wales, Australia · Hybrid
Bring your passion for people to Suncorp through exceptional HR business partneringHybrid working We are looking for a best-in-class HR Business Partner to join our HR team. This role will provide the opportunity to demo…
Skills: HR Business Partnering, Workforce Design, Executive Advisory, Talent Planning, Change Management
Melbourne, Victoria, Australia · Hybrid
Platform Engineer – Core Data Platforms Brisbane OR Melbourne Drive cloud platform engineering using AWS and TerraformWork on strategic projects with strong learning opportunitiesCollaborate with senior stakeholders acro…
Skills: AWS, Terraform, Python, Ansible, Kubernetes
Sydney, New South Wales, Australia · Hybrid
Senior Sustainability Advisor Lead modern slavery and human rights programsHybrid working environment | Brisbane & Sydney locationsInfluence and embed responsible business practices About the Role This role supports the …
Skills: Sustainability Program Management, Human Rights Frameworks, Modern Slavery Legislation, Stakeholder Engagement, Risk Management
Perth, Western Australia, Australia · Hybrid
Business Development Manager Grow Shannons' presence across a key WA growth marketBuild relationships within the motoring enthusiast communityManage events, sponsorships and regional brand initiatives About the Role As a…
Skills: Business Development, Event Management, Relationship Management, Budget Management, Sponsorship Management
Brisbane, Queensland, Australia · Hybrid
Possess strong customer service experience and seeking a fast-paced varied role? Looking to be an integral part of a supportive and dynamic team? If so, this opportunity to join our Commercial Property Claims team could …
Skills: Customer Service, Claims Management, Critical Thinking, Time Management, Negotiation
Brisbane, Queensland, Australia · Hybrid
About the Role As a Senior Government Affairs Advisor, you will support Suncorp's engagement with federal, state and local government stakeholders. Working within Risk & Advocacy, you will provide strategic advice to sen…
Skills: Government Relations, Public Policy, Stakeholder Engagement, Strategic Advice, Advocacy
Auckland, Auckland, New Zealand · Hybrid
Availability to attend a group Assessment Centre on the 4th of August, with a start date of the 7th September is essential. We’re excited to offer multiple opportunities to join our Auckland team as Customer Service & Un…
Skills: Customer Service, Underwriting, Sales, Relationship Building, Risk Assessment
Auckland, Auckland, New Zealand · Hybrid
We're looking for a motivated Junior Software Developer to support the development and delivery of modern technology solutions across Salesforce, MuleSoft, web development, integrations, data platforms, and AI-assisted d…
Skills: JavaScript, React, Python, Java, Apex
Brisbane, Queensland, Australia · Hybrid
Platform Technology Manager, Finance & Risk Brisbane (pref), Sydney OR Melbourne Lead a complex enterprise transformation agendaManage a high performing technology teamDrive innovation across Finance and Risk platforms A…
Skills: Technology Leadership, Platform Strategy, Application Modernisation, Cloud Adoption, Stakeholder Engagement
Brisbane, Queensland, Australia · Hybrid
Shape growth, retention and customer lifetime value strategiesPartner with senior leaders across pricing, marketing and digitalCombine strategic thinking with hands-on analytics and modelling About the Role Join a newly …
Skills: Portfolio Management, Customer Lifetime Value, Commercial Analysis, Strategic Planning, Data Analytics
Brisbane, Queensland, Australia · Hybrid
Shape and lead the Insurance Operations data, reporting and governance strategyLead and inspire a high-performing analytics and data governance teamBrisbane or Sydney with hybrid working About the role This is more than …
Skills: Data Strategy, Reporting, Data Governance, People Leadership, Tableau
Adelaide, South Australia, Australia · Hybrid
About the Role: We’re excited to offer multiple opportunities for passionate Claims Specialists to join our growing Claims team within Terri Scheer. We are seeking vibrant, passionate, and customer-focused individuals to…
Skills: Customer Service, Problem Solving, Resilience, Attention To Detail, Written Communication
Auckland, Auckland, New Zealand · Hybrid
Are you someone who thrives on being busy, loves solving problems, and takes pride in getting the details right? Do you enjoy helping customers, working collaboratively, and finding better ways of doing things? Every day…
Skills: Policy Administration, Customer Service, Problem Solving, Time Management, Microsoft Office
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Manage a portfolio of insurance complaints referred to external schemes like AFCA while advocating for fair and commercially sound outcomes. Collaborate with customers and legal representatives to resolve complex disputes while identifying systemic process improvements.
Requires deep expertise in general insurance products, particularly claims and cover, along with knowledge of the General Insurance Code of Practice. Candidates must possess strong communication skills, the ability to handle emotionally charged conversations, and a resilient, analytical mindset.
Protect, trust, and shape better outcomes. Make a genuine impact where customer fairness, legal and industry insight and commercial acumen come together.
We are seeking a seasoned External Dispute Resolution Specialist with strong general insurance knowledge to manage complex complaints with fairness, empathy and professionalism. This is permanent role, suited to someone who thrives in complexity, balancing technical precision with customer understanding, and resolving matters in line with policy, regulatory expectations and organisational values.
This is more than just a dispute resolution role. You are the bridge between the customer and our business. If you can cut through complexity, advocate with integrity and stay grounded in fairness, you belong here.
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
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Since 1902, Suncorp has been building futures and protecting what matters.
Suncorp offers insurance products and services through some of Australia and New Zealand’s most recognised brands. Our purpose is to build futures and protect what matters – the focus of our company for more than 100 years. With the passion of our people, and our portfolio of brands including AAMI, GIO, Vero, Bingle, Apia and more, our ambition is to be the leading Trans-Tasman insurer. We put our customers at the heart of every decision, and we genuinely care about our customers and the communities in which they live. At Suncorp, we are big on culture, which is why ours is built on trust, empowerment, and flexibility, to help our people unlock their full potential and unleash their best and brightest selves. A career with us is more than just a job, it is an opportunity to positively impact the lives of thousands of people through the work you do each day.
Offices: 80 Ann St, Brisbane, Brisbane 4000, AU · 48 Shortland St, Auckland, 1010, NZ · 1 King William St, Adelaide, South Australia 5000, AU · 10 Shelley Street, Sydney, NSW 2000, AU · 530 Collins Street, Melbourne, VIC 3000, AU
Since 1902, Suncorp has been building futures and protecting what matters.
Suncorp offers insurance products and services through some of Australia and New Zealand’s most recognised brands. Our purpose is to build futures and protect what matters – the focus of our company for more than 100 years. With the passion of our people, and our portfolio of brands including AAMI, GIO, Vero, Bingle, Apia and more, our ambition is to be the leading Trans-Tasman insurer. We put our customers at the heart of every decision, and we genuinely care about our customers and the communities in which they live. At Suncorp, we are big on culture, which is why ours is built on trust, empowerment, and flexibility, to help our people unlock their full potential and unleash their best and brightest selves. A career with us is more than just a job, it is an opportunity to positively impact the lives of thousands of people through the work you do each day.
Offices: 80 Ann St, Brisbane, Brisbane 4000, AU · 48 Shortland St, Auckland, 1010, NZ · 1 King William St, Adelaide, South Australia 5000, AU · 10 Shelley Street, Sydney, NSW 2000, AU · 530 Collins Street, Melbourne, VIC 3000, AU
