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What It’s Really Like to Be a Motor Claims Specialist at Suncorp Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, …
Skills: Compassion, Resilience, Confidence, Attention To Detail, Empathy
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What It’s Really Like to Be a Motor Claims Specialist at Suncorp Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, …
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Handle inbound phone calls to support customers lodging motor insurance claims and guide them through the process. Assess claims using critical thinking and judgment to make fair decisions while managing objections and complaints.
Candidates should possess strong emotional resilience, empathy, and the ability to make clear decisions in a fast-paced environment. Experience in customer service or insurance is valued, but a growth mindset and willingness to learn are prioritized.
Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, we help people get back on the road and back to life. Collaboration is key, and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team, join us.
Position Overview
What I Do as a Motor Claims Specialist
Here’s what a day can look like:
This isn’t just a call centre job — it’s real, human work. You’ll do well here if you bring:
Shift Option:
Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Since 1902, Suncorp has been building futures and protecting what matters.
Suncorp offers insurance products and services through some of Australia and New Zealand’s most recognised brands. Our purpose is to build futures and protect what matters – the focus of our company for more than 100 years. With the passion of our people, and our portfolio of brands including AAMI, GIO, Vero, Bingle, Apia and more, our ambition is to be the leading Trans-Tasman insurer. We put our customers at the heart of every decision, and we genuinely care about our customers and the communities in which they live. At Suncorp, we are big on culture, which is why ours is built on trust, empowerment, and flexibility, to help our people unlock their full potential and unleash their best and brightest selves. A career with us is more than just a job, it is an opportunity to positively impact the lives of thousands of people through the work you do each day.
Offices: 80 Ann St, Brisbane, Brisbane 4000, AU · 48 Shortland St, Auckland, 1010, NZ · 1 King William St, Adelaide, South Australia 5000, AU · 10 Shelley Street, Sydney, NSW 2000, AU · 530 Collins Street, Melbourne, VIC 3000, AU
Since 1902, Suncorp has been building futures and protecting what matters.
Suncorp offers insurance products and services through some of Australia and New Zealand’s most recognised brands. Our purpose is to build futures and protect what matters – the focus of our company for more than 100 years. With the passion of our people, and our portfolio of brands including AAMI, GIO, Vero, Bingle, Apia and more, our ambition is to be the leading Trans-Tasman insurer. We put our customers at the heart of every decision, and we genuinely care about our customers and the communities in which they live. At Suncorp, we are big on culture, which is why ours is built on trust, empowerment, and flexibility, to help our people unlock their full potential and unleash their best and brightest selves. A career with us is more than just a job, it is an opportunity to positively impact the lives of thousands of people through the work you do each day.
Offices: 80 Ann St, Brisbane, Brisbane 4000, AU · 48 Shortland St, Auckland, 1010, NZ · 1 King William St, Adelaide, South Australia 5000, AU · 10 Shelley Street, Sydney, NSW 2000, AU · 530 Collins Street, Melbourne, VIC 3000, AU
