Santiago, Santiago, Dominican Republic · On-site
$210/hr–$250/hr
Location: Santiago de los Caballeros, Dominican Republic. Join Our Talent Network for Customer Service Roles If you’ve ever worked in a call center, retail store, pharmacy, bank, or any job where people asked you for hel…
Skills: Customer Service, Problem Solving, English Communication, CRM Tools, Conflict Resolution
Waco, Texas, United States · On-site
$19/hr–$20/hr
About the Call Center Representative Position We are seeking a highly motivated people to join our growing team. In this role, you will connect with healthcare facilities and medical practices to schedule appointments an…
Skills: Outbound calling, Appointment setting, Customer service, Sales, Communication skills
Waco, Texas, United States · On-site
$19/hr–$20/hr
About the Call Center Representative Position We are seeking a highly motivated people to join our growing team. In this role, you will connect with healthcare facilities and medical practices to schedule appointments an…
Skills: Outbound Calling, Appointment Setting, Communication Skills, Customer Service, CRM Systems
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Handle inbound and outbound customer interactions via phone, chat, and email to resolve product, billing, and technical issues. Maintain accurate records in CRM tools and promote additional services while ensuring high-quality service delivery.
Candidates should have previous experience in customer-facing roles such as retail, sales, or BPO environments. Strong spoken and written English communication skills and basic proficiency in Microsoft Office and CRM platforms are required.
Location: Santiago de los Caballeros, Dominican Republic.
Join Our Talent Network for Customer Service Roles
If you’ve ever worked in a call center, retail store, pharmacy, bank, or any job where people asked you for help — we want to hear from you.
We’re building a talent pool for upcoming customer service opportunities. If you’re comfortable talking to clients, solving problems, and staying calm under pressure, this might be the right fit for you.
As a Customer Service Representative, your role may include:
Answering inbound or outbound calls, chats, or emails from customers
Following scripts to deliver consistent, high-quality service
Resolving questions related to products, billing, or technical support
Recording all customer interactions using CRM tools
Handling complaints and de-escalating issues with empathy
Verifying and clarifying information with customers
Promoting additional products or services when appropriate
Contributing to a team-focused, goal-driven environment
We value real-world experience. If you’ve worked in customer-facing roles and enjoy helping others, we encourage you to apply. Ideal candidates have:
Experience in customer service, retail, sales, or BPO/call center environments
Job titles like agente, asistente, CSR, vendedora, or promotora
Worked for companies like Teleperformance, Synergies, UNO, CCD, VoiceTeam, SSG, or similar
Strong communication skills in both spoken and written English
Excellent communication, listening, and problem-solving skills
Typing speed and multitasking ability
Basic knowledge of Microsoft Office and CRM platforms (like Zendesk, Salesforce, or Five9)
Ability to stay calm and professional under pressure
Strong attention to detail and organizational skills
Flexibility to work inbound or outbound roles and follow scripts while staying natural
Experience resolving technical issues, billing questions, or handling escalations
Ability to upsell or promote additional services
Supportive of team goals and open to training and feedback
We know that great service skills don’t always show up on paper. If you’ve been the person others count on — at work, with customers, or in high-pressure situations — we believe you have something valuable to offer.
Join our talent network and be considered for future roles as they open.
Empowering Your Brand With Exceptional Service and Elevated CX
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction. We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond. We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement. Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days. People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy. Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe. Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage. Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Offices: 300 South 13th Street, Waco, TX 76701, US · 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA · 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US · Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO · 107 L. P. Leviste, Makati, National Capital Region 1209, PH
Empowering Your Brand With Exceptional Service and Elevated CX
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction. We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond. We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement. Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days. People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy. Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe. Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage. Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Offices: 300 South 13th Street, Waco, TX 76701, US · 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA · 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US · Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO · 107 L. P. Leviste, Makati, National Capital Region 1209, PH
