Role Overview: As a Recruitment Specialist, you will be instrumental in building relationships with stakeholders, managing recruitment operations, and supporting our Talent Acquisition Team. Your role will involve proact…
Role Overview: As a Recruitment Specialist, you will be instrumental in building relationships with stakeholders, managing recruitment operations, and supporting our Talent Acquisition Team. Your role will involve proact…
About the Call Center Representative Position We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current an…
Skills: Customer Service, English Communication, CRM Software, Sales, Collections
Role Overview: As a Talent Acquisition Assistant, you will be instrumental in building relationships with stakeholders, assisting in recruitment operations, and supporting our Talent Acquisition Team. Your role will invo…
Support Services Group (SSG) is a global BPO and CX solutions company with operations in more than 10 countries around the world. We partner with some of the world's leading brands to deliver customer service, technical …
Support Services Group (SSG) is a global BPO and CX solutions company with operations in more than 10 countries around the world. We partner with some of the world's leading brands to deliver customer service, technical …
Location: Santiago de los Caballeros, Dominican Republic. Join Our Talent Network for Customer Service Roles If you’ve ever worked in a call center, retail store, pharmacy, bank, or any job where people asked you for hel…
Skills: Customer Service, Problem Solving, English Communication, CRM Tools, Conflict Resolution
Location: Santiago de los Caballeros, Dominican Republic. Join Our Talent Network for Customer Service Roles If you’ve ever worked in a call center, retail store, pharmacy, bank, or any job where people asked you for hel…
Skills: Customer Service, Problem Solving, English Communication, CRM Tools, Conflict Resolution
About the Sr. Talent Acquisition Manager Position The Senior Talent Acquisition Manager is responsible for leading end-to-end recruitment operations for high-volume international accounts within a fast-paced BPO environm…
The role focuses on building stakeholder relationships to proactively source candidates and manage recruitment operations. It also involves providing administrative support to the Talent Acquisition Team and promoting corporate culture.
Requirements
Prior recruitment experience or an internship in the BPO industry is an advantage. Candidates should be proficient in MS Office and ATS, with a proactive and detail-oriented mindset.
Full job description
Role Overview: As a Recruitment Specialist, you will be instrumental in building relationships with stakeholders, managing recruitment operations, and supporting our Talent Acquisition Team. Your role will involve proactive candidate sourcing, administrative support, and ensuring alignment with our corporate values and culture.
Key Responsibilities:
Stakeholder Engagement: Build and sustain relationships with stakeholders by understanding their hiring needs and proactively recruiting candidates who meet the required skills for each position.
Administrative Support: Assist the Talent Acquisition Team with maintaining recruitment files, accounts, trackers, templates, and guides to ensure efficient operations.
Operational Representation: Represent the Talent & Culture Group by partnering with Operations Programs, Client Services, and Business Development to support organizational growth and expansion.
Culture Promotion: Uphold and promote our corporate ELITE Values, contribute to maintaining an Awesome Culture, and foster a "Best in Class" mindset across all levels of the company.
Qualifications:
Experience: Prior recruitment internship or experience in a BPO Industry/Recruitment Firm is an advantage.
Training: Relevant training or knowledge of using an Applicant Tracking System (ATS) is an advantage.
Skills: Proactive, detail-oriented, goal-driven with a can-do attitude.
Interpersonal: Competent in building and managing relationships at all organizational levels.
Technical: Proficient in MS Office programs and administration workstreams.
Adaptability: Ability to multitask and thrive in a fast-paced environment.
Flexibility: Amenable to report in mid-shift.
Why Join Us?
Be a part of a company that values innovation, collaboration, and growth.
Experience a supportive and dynamic work culture.
Enjoy a competitive salary and comprehensive benefits package.
Ready to make a difference and shape our recruitment efforts? Apply now!
Empowering Your Brand With Exceptional Service and Elevated CX
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
1998
Headquarters
Waco, TX
LinkedIn followers
26,059
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It”
We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value
As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People
We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology
Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions
We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Offices: 300 South 13th Street, Waco, TX 76701, US · 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA · 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US · Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO · 107 L. P. Leviste, Makati, National Capital Region 1209, PH
Call Center Technical SupportI/T Infrastructure ServicesTechnology Support ServicesSupport & Repair ServicesTechnology Legacy / End-of-Life Support ServicesSocial Media SupportManaged Support ServicesDispatch ManagementRetail/ etail Customer SupportOmni-Channel BPO
Empowering Your Brand With Exceptional Service and Elevated CX
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
1998
Headquarters
Waco, TX
LinkedIn followers
26,059
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It”
We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value
As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People
We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology
Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions
We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Offices: 300 South 13th Street, Waco, TX 76701, US · 116 King St Suite, 9A, North Sydney, Nova Scotia B2A 3R7, CA · 101 W. Louis Henna, Suite 2000 Austin, Texas 78728, Austin, Texas 78728, US · Av. 27 de febrero, Santiago de los caballeros, Santiago, Dominican Republic 510000, DO · 107 L. P. Leviste, Makati, National Capital Region 1209, PH
Call Center Technical SupportI/T Infrastructure ServicesTechnology Support ServicesSupport & Repair ServicesTechnology Legacy / End-of-Life Support ServicesSocial Media SupportManaged Support ServicesDispatch ManagementRetail/ etail Customer SupportOmni-Channel BPO