Do you genuinely enjoy helping people and creating positive customer experiences? We're looking for friendly, confident, and service-oriented Customer Service Representatives to join a growing team in Dagupan. If you're …
Skills: Customer Service, English Communication, Problem Solving, Phone Support, Email Support
Do you genuinely enjoy helping people and creating positive customer experiences? We're looking for friendly, confident, and service-oriented Customer Service Representatives to join a growing team in Dagupan. If you're …
Skills: English Communication, Problem Solving, Customer Support, Email Handling, Live Chat Support
Do you genuinely enjoy helping people and creating positive customer experiences? We're looking for friendly, confident, and service-oriented Customer Service Representatives to join a growing team in Dagupan. If you're …
Skills: Customer Service, English Communication, Problem Solving, Phone Support, Email Support
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
Veracruz, Veracruz de Ignacio de la Llave, Mexico · Remote Solely
$260/hr–$270/hr
Mid level
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
San Luis Potosí City, San Luis Potosí, Mexico · Remote Solely
$260/hr–$270/hr
Mid level
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote Solely
$260/hr–$270/hr
Mid level
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong third-party collections experience who are confi…
Skills: Collections, Negotiation, Objection Handling, FDCPA Compliance, English Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$14k–$17k/mo
Full-time
high school
Paid Training, Career Development Opportunities, Supportive Team Environment
Posted 29d ago
~40 hrs/week
Responsibilities
Provide professional and empathetic support to customers via phone, email, and live chat. Responsibilities include resolving account inquiries, documenting interactions, and escalating complex issues when necessary.
Requirements
Candidates should have strong verbal and written English skills and basic computer proficiency with a typing speed of 30+ WPM. A high school diploma is required, and at least one year of customer service experience is preferred.
Full job description
Do you genuinely enjoy helping people and creating positive customer experiences?
We're looking for friendly, confident, and service-oriented Customer Service Representatives to join a growing team in Dagupan. If you're someone who communicates well, enjoys solving problems, and thrives in a fast-paced environment, we'd love to hear from you.
Every conversation is an opportunity to make someone's day better, and we're looking for people who take pride in delivering exceptional service.
What You'll Do
As a Customer Service Representative, you'll assist customers through multiple communication channels while providing professional, accurate, and empathetic support.
Your responsibilities will include:
Answering inbound customer phone calls
Responding to customer emails and live chats
Assisting customers with questions and account inquiries
Resolving concerns while delivering outstanding customer service
Escalating complex issues when necessary
Following up on customer cases to ensure resolution
Accurately documenting all customer interactions
Maintaining professionalism and empathy during every interaction
Schedule
Hours of Operation
Monday to Friday: 8:00 AM to 6:00 PM EST
Saturday: 8:00 AM to 12:00 PM EST
Sunday: Off
Training
Six-week paid training program
Four weeks classroom training
Two weeks nesting
Training hours: 8:00 AM to 4:30 PM EST
What We Offer
Monthly salary of PHP 14,000 to PHP 17,000
Stable, full-time on-site opportunity
Comprehensive training and ongoing support
Opportunities to learn, grow, and develop your career
Supportive team environment where your contributions matter
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process to be considered for this position.
Our hiring process includes:
Resume Review
Prescreen Questionnaire
One-Way Video Interview
Live Interview
Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.
Requirements
We're Looking For Someone Who
Has a genuine passion for helping people
Communicates clearly and professionally in English
Stays calm and positive under pressure
Enjoys solving problems and finding solutions
Is confident using computers and navigating multiple systems
Takes ownership of their work and pays attention to detail
Works well both independently and as part of a team
Is dependable, punctual, and eager to learn
Preferred Qualifications
At least 1 year of customer service experience preferred
Previous call center or contact center experience is an advantage
Comfortable handling phone, email, and chat support
Strong written English with excellent grammar and spelling
Basic computer proficiency, including typing, copy/paste, internet navigation, and working across multiple tabs
Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2022
Headquarters
Plano, TX
LinkedIn followers
10,204
Resolv Global delivers scalable, multilingual BPO solutions that help businesses operate seamlessly across borders and time zones. With 12 global delivery hubs and teams fluent in 18+ languages, we provide flexible on-site, hybrid, and remote staffing for customer experience, technical support, back-office operations, financial services, sales, and specialized roles.
Trusted by more than 50 clients, including Fortune 500 companies, we combine global reach with local expertise to deliver people-powered, tech-enabled solutions. Our average annual attrition is under 3%, well below industry norms, ensuring consistency, quality, and long-term success for our partners.
Our commitment extends beyond business: through Resolv Impact, we invest in people, communities, and sustainable growth, because outsourcing should create value for everyone it touches.
Let’s build your offshore or nearshore team, tailored to your needs, built for scale, and ready to perform.
Offices: 7250 Dallas Parkway, Suite 400, Plano, TX 75024, US
Business Process Outsourcing (BPO)Multilingual Customer SupportCollections & Financial ServicesSales Enablement & Lead GenerationBack-Office & Administrative SupportTechnical Support ServicesRemote & Hybrid StaffingNearshore & Offshore SolutionsWorkforce ScalabilityCompliance (ISO27001
Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2022
Headquarters
Plano, TX
LinkedIn followers
10,204
Resolv Global delivers scalable, multilingual BPO solutions that help businesses operate seamlessly across borders and time zones. With 12 global delivery hubs and teams fluent in 18+ languages, we provide flexible on-site, hybrid, and remote staffing for customer experience, technical support, back-office operations, financial services, sales, and specialized roles.
Trusted by more than 50 clients, including Fortune 500 companies, we combine global reach with local expertise to deliver people-powered, tech-enabled solutions. Our average annual attrition is under 3%, well below industry norms, ensuring consistency, quality, and long-term success for our partners.
Our commitment extends beyond business: through Resolv Impact, we invest in people, communities, and sustainable growth, because outsourcing should create value for everyone it touches.
Let’s build your offshore or nearshore team, tailored to your needs, built for scale, and ready to perform.
Offices: 7250 Dallas Parkway, Suite 400, Plano, TX 75024, US
Business Process Outsourcing (BPO)Multilingual Customer SupportCollections & Financial ServicesSales Enablement & Lead GenerationBack-Office & Administrative SupportTechnical Support ServicesRemote & Hybrid StaffingNearshore & Offshore SolutionsWorkforce ScalabilityCompliance (ISO27001