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Full-time, Contract
Posted 10d ago
~40 hrs/week
Remote in Mexico
Responsibilities
Provide remote customer support for US-based operations, handling inbound and outbound interactions. Manage customer queries across multiple systems including live chat and email support.
Requirements
Requires previous US BPO/call center experience and strong English verbal and written communication skills. Candidates must possess specific technical hardware including a Windows 11 PC with 16GB RAM and a wired fibre internet connection.
Full job description
We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations.
This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments.
Compensation
$5.50 USD per hour
Paid weekly in arrears
Independent Contract
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam
i5 processor and up
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365
Headset
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume and Prescreen Questionnaire Review
One-Way Video Interview
Live Teams Interview
Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.
Ability to multitask and work efficiently across multiple systems
Professional, reliable, and detail-oriented mindset
Comfortable working in structured remote environments
Experience Backgrounds We Welcome
We are open to candidates with experience in the following areas:
Customer Support
Healthcare Support
Technical Support
Billing Support
Sales Support
Appointment Scheduling
Collections
Administrative Support
Live Chat / Email Support
Retention / Escalations
Call Center / BPO Environments
Please note:
Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
Incomplete applications may automatically be removed from consideration.
If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.
Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2022
Headquarters
Plano, TX
LinkedIn followers
11,713
Resolv Global delivers scalable, multilingual BPO solutions that help businesses operate seamlessly across borders and time zones. With 12 global delivery hubs and teams fluent in 18+ languages, we provide flexible on-site, hybrid, and remote staffing for customer experience, technical support, back-office operations, financial services, sales, and specialized roles.
Trusted by more than 50 clients, including Fortune 500 companies, we combine global reach with local expertise to deliver people-powered, tech-enabled solutions. Our average annual attrition is under 3%, well below industry norms, ensuring consistency, quality, and long-term success for our partners.
Our commitment extends beyond business: through Resolv Impact, we invest in people, communities, and sustainable growth, because outsourcing should create value for everyone it touches.
Let’s build your offshore or nearshore team, tailored to your needs, built for scale, and ready to perform.
Offices: 7250 Dallas Parkway, Suite 400, Plano, TX 75024, US
Business Process Outsourcing (BPO)Multilingual Customer SupportCollections & Financial ServicesSales Enablement & Lead GenerationBack-Office & Administrative SupportTechnical Support ServicesRemote & Hybrid StaffingNearshore & Offshore SolutionsWorkforce ScalabilityCompliance (ISO27001
Global BPO & Staffing Solutions | Multilingual Support | CX, Collections, Back Office & Tech Services
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2022
Headquarters
Plano, TX
LinkedIn followers
11,713
Resolv Global delivers scalable, multilingual BPO solutions that help businesses operate seamlessly across borders and time zones. With 12 global delivery hubs and teams fluent in 18+ languages, we provide flexible on-site, hybrid, and remote staffing for customer experience, technical support, back-office operations, financial services, sales, and specialized roles.
Trusted by more than 50 clients, including Fortune 500 companies, we combine global reach with local expertise to deliver people-powered, tech-enabled solutions. Our average annual attrition is under 3%, well below industry norms, ensuring consistency, quality, and long-term success for our partners.
Our commitment extends beyond business: through Resolv Impact, we invest in people, communities, and sustainable growth, because outsourcing should create value for everyone it touches.
Let’s build your offshore or nearshore team, tailored to your needs, built for scale, and ready to perform.
Offices: 7250 Dallas Parkway, Suite 400, Plano, TX 75024, US
Business Process Outsourcing (BPO)Multilingual Customer SupportCollections & Financial ServicesSales Enablement & Lead GenerationBack-Office & Administrative SupportTechnical Support ServicesRemote & Hybrid StaffingNearshore & Offshore SolutionsWorkforce ScalabilityCompliance (ISO27001