Newcastle West, New South Wales, Australia · On-site
$83k–$95k/yr
Client Service Officer – Housing & Homelessness Location Flexible - Newcastle / Tuggerah / Lismore / Tweed Heads Employment: Ongoing full-time opportunity based in one of our local offices, with regular client and commun…
Skills: Communication, Relationship building, Empathy, Resilience, Professionalism
Sydney, New South Wales, Australia · Hybrid
$87k–$95k/yr
Legal and Client Support Officer Clerk Grade 3/4 Talent Pool recruitment for Temporary and Ongoing roles, Full-Time & Part-Time Clerk Grade 3/4, Salary range $ 87,199 - $ 95,482 (plus super and annual leave loading) Grea…
Skills: Customer service, Administrative support, Communication, Interpersonal skills, Problem solving
Parramatta, New South Wales, Australia · On-site
$133k–$147k/yr
Senior Procurement Specialist Location: Parramatta Employment type: Temporary Full Time up to 26 February 2027 with a possibility of extension Salary: Clerk Grade 9/10 ($133,348 - $146,945 pa), plus employer’s contributi…
Skills: Procurement advice, Strategic sourcing, Policy development, Governance frameworks, Risk management
Sydney, New South Wales, Australia · Hybrid
$87k–$95k/yr
Legal and Client Support Officer Clerk Grade 3/4 Talent Pool recruitment for Temporary and Ongoing roles, Full-Time & Part-Time Clerk Grade 3/4, Salary range $ 87,199 - $ 95,482 (plus super and annual leave loading) Sydn…
Skills: Customer service, Administrative support, Communication, Interpersonal skills, Problem solving
Parramatta, New South Wales, Australia · Hybrid
$133k–$147k/yr
Senior Analyst Location –Parramatta (Hybrid) Employment type – Temporary Full-Time, up to 30 June 2027 with possibility of extension Grade – Clerk Grade 9/10 Salary – $133,348 pa – 146,945 pa plus employer's contribution…
Skills: Data analysis, Data visualization, Performance reporting, Strategic planning, Policy development
Mangrove Mountain, New South Wales, Australia · On-site
$126k–$137k/yr
Assistant Manager – Gosford Youth Justice Community Office, Youth Justice Ongoing, Full time Location: Gosford Clerk Grade 8/9 Salary ($125,500 - $137,098 pa), plus employer's contribution to superannuation and annual le…
Skills: Team management, Performance management, Risk assessment, Case management, Youth justice
Shoalhaven City Council, New South Wales, Australia · On-site
Senior Correctional Officer - Court Escort Security Unit (CESU) Locations: CBD Courts, Metro Courts & Regional Courts Employment Type: Talent pool creation to fill future ongoing and temporary roles Salary: $97,285 per a…
Skills: Custodial security, Inmate oversight, Warrants and detainers, Emergency transport procedures, Fleet management
Kempsey Shire Council, New South Wales, Australia · On-site
Tradesperson – Various Trades (Trade Overseer) Corrective Services NSW Aldavilla, NSW Location: Mid North Coast Correctional Centre, Aldavilla Employment type: Ongoing, Full Time, Monday to Friday Salary: $97,285 pa + In…
Skills: Trade supervision, Mentoring, Workplace Health and Safety, Quality Management, Commercial Cookery
Sydney, New South Wales, Australia · Hybrid
$87k–$95k/yr
Legal and Client Support Officer Clerk Grade 3/4 Talent Pool recruitment for Temporary and Ongoing roles, Full-Time & Part-Time Clerk Grade 3/4, Salary range $ 87,199 - $ 95,482 (plus super and annual leave loading) Sydn…
Skills: Customer service, Administrative support, Client support, Communication, Interpersonal skills
Perthville, New South Wales, Australia · On-site
$78k–$85k/yr
Location: Bathurst, Lithgow and Katoomba Ongoing (Full-time & Part-time) and Temporary (Full-time & Part-time) Temporary roles may have an opportunity to become fulltime Clerk Grade 1/2, base salary ($78,000 - $84,799) p…
Skills: Clerical support, Administrative services, Data entry, Records management, Case management
Tamworth Regional Council, New South Wales, Australia · On-site
$110k–$120k/yr
Youth Justice Caseworker – Tamworth Youth Justice Community Office, Youth Justice Temporary Full time up to 6 months Location: Tamworth Clerk Grade 6/7, Salary ($110,345 - $120,478 pa), plus employer's contribution to su…
Skills: Case management, Risk assessment, Crisis intervention, Behaviour management, Report writing
Silverwater, New South Wales, Australia · On-site
About the role Officers contribute to community safety and assist offenders in finding paths for improvement in their lives. They supervise inmates in correctional facilities, including prisons and court cells throughout…
Skills: Supervision, Communication, Safety and security, Observation, Conflict resolution
Parramatta, New South Wales, Australia · On-site
$87k–$95k/yr
Senior Client Liaison Representative Location – Parramatta Employment type – Ongoing Full Time Salary – $87,199 -- $95,482 plus employer’s contribution to superannuation and annual leave loading This position is open to …
Skills: Trauma-informed support, Cultural safety, Client liaison, Conflict resolution, Communication
Sydney, New South Wales, Australia · Hybrid
$133k–$147k/yr
Manager, Organisational Development – NSW Trustee and Guardian Ongoing Full time. 35 hours per week. Location: Sydney. Flexible and hybrid working options available. Clerk Grade: Level 9/10. Base salary $133,348 to $146,…
Skills: Organizational development, Leadership development, Change management, Project management, Strategic planning
Parramatta, New South Wales, Australia · Hybrid
$154k–$178k/yr
Manager Enterprise Reporting and Assurance Location – Parramatta hybrid Employment type – Temporary up to 2 years Salary – GR 11/12 $ 154,231- $ 178,369 per annum plus superannuation Your role Homes NSW is a division of …
Skills: Enterprise reporting, Governance, Assurance, Project management, Portfolio management
Moree, New South Wales, Australia · On-site
About the role Officers contribute to community safety and assist offenders in finding paths for improvement in their lives. They supervise inmates in correctional facilities, including prisons and court cells throughout…
Skills: Supervision, Communication, Safety and security, Observation, Conflict resolution
The Hill, New South Wales, Australia · On-site
$87k–$95k/yr
Community Service Administration Assistant, Clerk Grade 3/4, Newcastle Community Corrections, Hunter Region, Corrective Services NSW Locations: Newcastle Community Corrections Position Type: Temporary Full-Time Role – up…
Skills: Administrative support, Case management, Stakeholder liaison, Workplace health and safety, Communication
Jindera, New South Wales, Australia · Hybrid
$93k–$138k/yr
Solicitor I-III Crime Albury Location Legal Officer I-III - Salary range $93,413 - $138,492 + Super Ongoing Full-time About Legal Aid NSW We stand beside people when they need it most. At Legal Aid NSW, fairness isn’t ju…
Skills: Legal advice, Legal representation, Criminal law, Family law, Civil law
Perthville, New South Wales, Australia · On-site
Tradesperson, Overseer, General Industries Corrective Services NSW (CSNSW) Bathurst Correctional Centre Location – Bathurst Correctional Centre Employment type – Ongoing, Full Time, 5 days per week Salary – Overseer leve…
Skills: Workshop management, Coaching, Mentoring, Workplace training, Supervision
Coomealla, New South Wales, Australia · On-site
$154k–$178k/yr
Manager Client Services Location: Broken Hill or Dareton NSW Ongoing, full time opportunity Grade 11/12 - $154,231 - $178,369 p.a. + superannuation and annual leave loading This recruitment is to fill this specific role,…
Skills: Leadership, Operational management, Community engagement, Cultural capability, Strategic planning
Newcastle West, New South Wales, Australia • On-site
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Client Service Officers provide critical housing services and advice to individuals and families experiencing housing stress or homelessness. They conduct property inspections, assess applications, and collaborate with support services to help clients sustain safe and stable housing.
This position is exclusively open to Australian Aboriginal and Torres Strait Islander people who possess strong community connections and cultural knowledge. Candidates should demonstrate empathy, resilience, and the ability to work effectively with vulnerable clients in a community-based setting.
Client Service Officer – Housing & Homelessness
This position is open to Australian Aboriginal and Torres Strait Islander people only.
Homes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting individuals, families and communities.
As a Client Service Officer, you'll work directly with people experiencing housing stress or homelessness, helping them access and maintain safe, stable housing. Your cultural knowledge, lived experience, community connections and ability to build trust can make a real difference.
Whether you've worked in community services, customer service, health, education, housing, youth work, or have strong community connections, we'd love to hear from you.
Hear directly from our team and get an authentic insight into what it's like working as a Client Service Officer. Learn about property visits, supporting vulnerable clients, working in the community, and the rewarding opportunities that come with helping people sustain their housing.
https://www.youtube.com/watch?v=ZOo2_XlRmOY
Join our Information Session
Interested in learning more? Meet members of the team, hear about the realities of the role, and ask questions before submitting your application.
Client Service Officer Information Session – Fill in form
Your role
Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs.
This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.
No two days are the same. You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.
What you’ll do
You will work with clients, support services and community partners to help people access and sustain housing.
Depending on the team, you may:
What we’re looking for
You may have gained relevant skills through employment, volunteering, community involvement, caring responsibilities, cultural leadership or lived experience.
You'll bring:
Why join Homes NSW?
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.
Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:
Confirmation of Aboriginality form
or
Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html
What We Offer
We offer a variety of benefits, including:
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Sunday 23 August at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tammy Childs on 0472 837 853 or via email [email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact April McCarthy via 0418 639 435 or [email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
Working together for a stronger, safer and fairer NSW. Collection notice We will collect information about you when you interact with us through social media. This may include your name and any messages, comments or photos you send us. We will collect your information in order to respond to your queries, feedback and complaints, and to improve service delivery. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for these services on their websites. We will not disclose your information to any other third parties unless you have consented or the Department is required, or authorised, by law to do so. The supply of your information through social media is voluntary. For information about your rights to seek access to, and correction of, your personal information, please see our privacy policy at https://dcj.nsw.gov.au/statements/privacy/privacy-policy.html Department of Communities and Justice Locked Bag 5000, Parramatta NSW 2124
Offices: Parramatta, NSW 2150, AU
View all jobs at NSW Department of Communities and JusticeWorking together for a stronger, safer and fairer NSW. Collection notice We will collect information about you when you interact with us through social media. This may include your name and any messages, comments or photos you send us. We will collect your information in order to respond to your queries, feedback and complaints, and to improve service delivery. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for these services on their websites. We will not disclose your information to any other third parties unless you have consented or the Department is required, or authorised, by law to do so. The supply of your information through social media is voluntary. For information about your rights to seek access to, and correction of, your personal information, please see our privacy policy at https://dcj.nsw.gov.au/statements/privacy/privacy-policy.html Department of Communities and Justice Locked Bag 5000, Parramatta NSW 2124
Offices: Parramatta, NSW 2150, AU
View all jobs at NSW Department of Communities and Justice