New York, New York, United States · Hybrid
$115k–$135k/yr
Job Requisition ID: 93983 Location Designation: Hybrid - 1 day per week What You’ll Do: Design and connect end-to-end journeys • Design and connect user journeys across acquisition, education, and conversion from entry p…
Skills: User Experience Design, User Journey Mapping, UI Design, Interaction Design, Design Systems
New Orleans, Louisiana, United States · Hybrid
$43k–$48k/yr
Job Requisition ID: 94143 Location Designation: Hybrid - 4 days per week Business Unit Overview: Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents an…
Skills: Customer Service, Office Administration, Professional Communication, Stakeholder Service, Data Entry
New Orleans, Louisiana, United States · Hybrid
$43k–$48k/yr
Job Requisition ID: 94143 Location Designation: Hybrid - 4 days per week Business Unit Overview: Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents an…
Skills: Customer Service, Office Administration, Professional Communication, Stakeholder Service, Data Entry
Bellevue, Washington, United States · Hybrid
$45k–$50k/yr
Job Requisition ID: 94218 Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and…
Skills: Customer Service, Administrative Experience, Microsoft Office Suite, Multitasking, Written Communication
New York, New York, United States · Hybrid
$160k–$229k/yr
Location Designation: Hybrid - 3 days per week Corporate Vice President, Head of Third Party Risk Management Role Overview: New York Life seeks an experienced, strategic leader to serve as Head of Third-Party Risk Manage…
Skills: Third-Party Risk Management, Regulatory Compliance, Risk Governance, Operational Resilience, Stakeholder Management
New York, New York, United States · Remote OK
$100k–$143k/yr
Job Requisition ID: 93989 Location Designation: Fully Remote Role Overview The Senior Associate, Morbidity Underwriting Risk & Quality Solutions is an advanced individual contributor responsible for ensuring the quality,…
Skills: Morbidity Underwriting, Risk Assessment, Case Review, Trend Analysis, Data Visualization
New York, New York, United States · Hybrid
$115k–$165k/yr
Location Designation: Hybrid - 4 days per week About New York Life Investment Management With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the l…
Skills: Credit risk assessment, Cash flow modeling, Relative value analysis, Structured credit, CLO debt investing
New York, New York, United States · Hybrid
$170k–$260k/yr
Location Designation: Hybrid - 4 days per week About New York Life Investments With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the largest glo…
Skills: Commercial Mortgage Origination, Underwriting, Loan Structuring, Due Diligence, Argus
New York, New York, United States · Hybrid
$250k–$300k/yr
Location Designation: Hybrid - 3 days per week Job Summary: As part of our Technology organization, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's (NYL) digital landsca…
Skills: Cloud Platform Engineering, AWS Architecture, Kubernetes, Infrastructure as Code, Generative AI Strategy
United States · Remote Solely
$100k–$143k/yr
Job Requisition ID: 93989 Location Designation: Fully Remote Role Overview The Senior Associate, Morbidity Underwriting Risk & Quality Solutions is an advanced individual contributor responsible for ensuring the quality,…
Skills: Morbidity Underwriting, Risk Assessment, Case Review, Trend Analysis, Data Visualization
New Orleans, Louisiana, United States · Hybrid
$43k–$48k/yr
Job Requisition ID: 94143 Location Designation: Hybrid - 4 days per week Business Unit Overview: Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents an…
Skills: Customer Service, Office Administration, Professional Communication, Stakeholder Service, Data Entry
Bellevue, Washington, United States · Hybrid
$45k–$50k/yr
Job Requisition ID: 94218 Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and…
Skills: Customer Service, Administrative Experience, Microsoft Office Suite, Multitasking, Written Communication
New Orleans, Louisiana, United States · Hybrid
$43k–$48k/yr
Job Requisition ID: 94143 Location Designation: Hybrid - 4 days per week Business Unit Overview: Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents an…
Skills: Customer Service, Office Administration, Professional Communication, Stakeholder Service, Data Entry
New York, New York, United States · Hybrid
$160k–$229k/yr
Location Designation: Hybrid - 3 days per week Corporate Vice President, Head of Third Party Risk Management Role Overview: New York Life seeks an experienced, strategic leader to serve as Head of Third-Party Risk Manage…
Skills: Third-Party Risk Management, Regulatory Compliance, Risk Governance, Operational Resilience, Stakeholder Management
New York, New York, United States · Hybrid
$61k–$86k/yr
Location Designation: Hybrid - 3 days per week Executive Assistant, Risk Management Join the Risk Management department. This role supports the Head of Enterprise Risk Management, the Head of Enterprise Resilience, and t…
Skills: Calendar Management, Executive Support, Travel Coordination, Expense Reporting, Microsoft Outlook
New York, New York, United States · Hybrid
$115k–$165k/yr
Location Designation: Hybrid - 4 days per week About New York Life Investment Management With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the l…
Skills: Credit Risk Assessment, Cash Flow Modeling, Relative Value Analysis, CLO Debt Tranche Analysis, Intex
New York, New York, United States · Hybrid
$250k–$300k/yr
Location Designation: Hybrid - 3 days per week Job Summary: As part of our Technology organization, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's (NYL) digital landsca…
Skills: Cloud Platform Engineering, AWS Architecture, Kubernetes, Terraform, Infrastructure as Code
New York, New York, United States · Hybrid
$170k–$260k/yr
Location Designation: Hybrid - 4 days per week About New York Life Investments With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the largest glo…
Skills: Commercial Mortgage Origination, Underwriting, Loan Structuring, Due Diligence, Argus
New York, New York, United States · Hybrid
$125k–$170k/yr
Location Designation: Hybrid - 3 days per week Location Designation: NYC–HO, Tampa, Dallas, or Cleveland - Hybrid: 3 days per week onsite Role Overview The Corporate Vice President, Claims Service Enablement is responsib…
Skills: Operational Readiness, Governance, Process Improvement, Risk Management, Claims Operations
United States · Hybrid
$119k–$160k/yr
Job Requisition ID: 94243 Location Designation: Hybrid - 1 day per quarter Role Overview: The Universal Purchase Experience (UPX) Product Owner supports modernization of New York Life’s new business capabilities by execu…
Skills: Product Ownership, Agile Methodology, Stakeholder Management, Strategic Planning, Backlog Grooming
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Design and connect end-to-end user journeys across acquisition and conversion to improve engagement and lead quality. Apply and scale design systems while partnering with Product and Analytics to optimize experiences based on data insights.
Requires the ability to translate high-level strategy into production-ready UI and interaction patterns. Must have a system-first mindset and the ability to manage multiple workstreams within a growth and conversion framework.
Job Requisition ID: 93983
Location Designation: Hybrid - 1 day per week
What You’ll Do:
Design and connect end-to-end journeys
• Design and connect user journeys across acquisition, education, and conversion from entry points (e.g., search, campaigns) through to action
• Translate the defined journey direction into clear flows, UI, and interaction patterns
• Use personas, behavioral data, and intent signals to shape experiences and guide users forward
• Identify friction, drop-offs, and gaps, and propose improvements within established frameworks
• Connect individual touchpoints into a cohesive, intuitive end-to-end experience
• Drive standardization of high-performing patterns across journeys (templates, flows, modules) to improve consistency and performance
• Identify and scale repeatable conversion patterns across the ecosystem
Support performance and optimization
• Design experiences that support engagement, conversion, and lead quality goals
• Partner with Product and Analytics to define success metrics and support experimentation through testable design variations
• Use qualitative and quantitative insights to iterate and improve outcomes
• Prioritize optimization opportunities based on impact and effort, in partnership with Product and Analytics
Apply and scale design systems across the ecosystem
• Apply and reinforce template and component systems, ensuring solutions align with established patterns and support scalability across the ecosystem
• Ensure consistency across marketing entry points and downstream experiences
• Design with strong understanding of content structure, SEO, and information architecture
• Inform and shape system evolution by identifying high-performing patterns and proposing them for reuse across journeys
• Design with a system-first mindset, prioritizing reusable patterns over one-off solutions
Deliver high-quality, production-ready work
• Ensure designs are implementation-ready and aligned with system standards
• Define UX requirements, interaction details, and edge cases to support build quality
• Partner with Product, Engineering, and Analytics to ensure accurate implementation
Execute within defined strategy and direction
• Translate high-level direction into actionable design work across multiple workstreams
• Manage multiple priorities and deliver high-quality work efficiently
• Identify gaps, risks, or dependencies and raise them early
• Communicate progress, tradeoffs, and updates clearly to stakeholders and design leadership
• Stay aligned with design leadership on priorities, direction, and standards
• Ensure experiences align to clear user intent (explore, evaluate, act) and contribute to a connected ecosystem, not isolated flows
• Own design decisions within the growth & conversion lane that align with system standards and experience principles; escalate only when cross-lane or system-level tradeoffs are required
Job Level: LEVELPF4
Pay Transparency
Salary Range: $115,000 - $135,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93983
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, togetherᵀᴹ. Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Investments are offered through NYLIFE Securities LLC (Member FINRA/SIPC), a Licensed Insurance Agency. Advisory services are offered through Eagle Strategies LLC, a Registered Investment Adviser. NYLIFE Securities LLC and Eagle Strategies LLC are New York Life Companies. Not all New York Life agents are licensed to offer investments or advisory services. Only those agents who disclose their affiliation with NYLIFE Securities LLC and/or Eagle Strategies LLC are credentialed to provide the respective products and services. Read our disclaimers: https://nyl.co/socialmedia
Offices: 51 Madison Avenue, New York, New York 10010, US
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, togetherᵀᴹ. Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Investments are offered through NYLIFE Securities LLC (Member FINRA/SIPC), a Licensed Insurance Agency. Advisory services are offered through Eagle Strategies LLC, a Registered Investment Adviser. NYLIFE Securities LLC and Eagle Strategies LLC are New York Life Companies. Not all New York Life agents are licensed to offer investments or advisory services. Only those agents who disclose their affiliation with NYLIFE Securities LLC and/or Eagle Strategies LLC are credentialed to provide the respective products and services. Read our disclaimers: https://nyl.co/socialmedia
Offices: 51 Madison Avenue, New York, New York 10010, US
