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Croatian Speaking Jobs In BulgariaAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted commitment to candidate success and employer satisfaction, we have established ourselves as a trusted partner in international staffing solutions. At Mercier Consultancy Group, we don't just fill positions — we build careers, bridge cultures, and open doors to extraordinary professional opportunities.

Job Overview

Mercier Consultancy Group is actively seeking motivated, customer-focused Croatian-speaking professionals to join our expanding Customer Support Services team based on-site in Sofia, Bulgaria. This Croatian Speaking Jobs In Bulgaria position in Bulgaria offers a dynamic and rewarding career path within a fast-paced, multicultural customer support environment, where your language skills and interpersonal abilities will be truly valued. If you are searching for Croatian-speaking jobs that offer genuine growth, international exposure, and a premium compensation package, this is the opportunity you have been waiting for.

Key Responsibilities

• Deliver outstanding customer support to Croatian-speaking clients via telephone, email, and live chat channels in a timely and professional manner.
• Accurately identify customer needs, diagnose issues, and provide clear, effective solutions aligned with company service standards.
• Maintain comprehensive and precise records of all customer interactions within the CRM system, ensuring data integrity at all times.
• Escalate complex or unresolved customer concerns to the appropriate senior support tiers, following established protocols.
• Collaborate closely with cross-functional teams to ensure a seamless and consistently positive end-to-end customer experience.
• Meet and exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, resolution rates, and response times.
• Stay fully up to date with client product and service knowledge, as well as internal process updates, to deliver informed and accurate assistance.
• Contribute proactively to team meetings, training sessions, and continuous improvement initiatives within the Customer Support Services department.
• Native or fluent Croatian language proficiency, both spoken and written, is an absolute requirement for this role.
• A valid EU passport is mandatory for relocation and employment eligibility purposes.
• A solid command of English (written and verbal) to facilitate internal communication and training.
• Previous experience in a customer support, customer service, or client-facing role within a contact centre or BPO environment is advantageous but not essential.
• Strong interpersonal and communication skills with a genuine passion for helping customers and resolving issues efficiently.
• Proficiency with standard digital tools, CRM platforms, and the ability to navigate multiple systems simultaneously in a live support environment.
• A positive, adaptable attitude and the ability to thrive within a multicultural, target-driven Customer Support Services setting.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and contribution to the team.
• Fully Paid Training programme to ensure you are confident, capable, and set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package, including your return flight to Sofia, airport transfer, and initial hotel accommodation — making your move to Bulgaria completely stress-free.
• Monthly Performance Bonus rewarding your hard work, dedication, and achievement of customer support targets.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team — a welcome reward for choosing to begin your journey with Mercier Consultancy Group.
• A vibrant, inclusive, and supportive multicultural workplace environment in the heart of Sofia.
• Clear career progression pathways and ongoing professional development opportunities within the Customer Support Services industry.
• And Much More — because at Mercier Consultancy Group, we believe in going above and beyond for our people.

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, the capital of Bulgaria, is a beautifully diverse city that seamlessly blends centuries of rich history and culture with a thriving modern urban lifestyle. Bulgaria enjoys a wonderfully varied climate, with warm, sun-drenched summers perfect for outdoor exploration, and crisp winters that open access to world-class ski resorts in the nearby Vitosha and Rila mountains. From ancient Thracian ruins and Orthodox monasteries to buzzing art galleries, rooftop bars, and vibrant nightlife, Bulgaria truly has something extraordinary to offer every lifestyle.

Beyond its cultural richness, Bulgaria is celebrated across Europe for its remarkably affordable cost of living without any compromise on quality of life — making it one of the most attractive destinations for international professionals seeking jobs in Bulgaria. The Bulgarian cuisine is a revelation — fresh, hearty, and deeply flavourful — while the warmth and hospitality of the local people make settling in feel natural and welcoming. Whether you are drawn to the mountains, the coast of the Black Sea, or the energy of Sofia's café culture, Bulgaria offers a lifestyle that is genuinely difficult to match. For Croatian-speaking professionals exploring jobs in Bulgaria, this is not just a career move — it is a life-changing adventure.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Croatian-speaking jobs available in Europe today? Do not miss your chance to be part of an ambitious, people-first organization that will invest in your future from day one. Click Apply Now to submit your application and a member of the dedicated Mercier Consultancy Group recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to Sofia and to the Mercier Consultancy Group family — your new career in Bulgaria starts here.