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Latvian Speaking Jobs In BulgariaAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top multilingual talent with world-class employers across the continent. We specialise in placing skilled professionals in high-growth industries, including Customer Support Services, technology, finance, and beyond. At Mercier Consultancy Group, we don't just find you a job — we build careers that transcend borders.

Job Overview

We are currently seeking a motivated and customer-focused Latvian-speaking professional to join a leading Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Latvian speakers looking for Latvian-speaking jobs abroad, offering a dynamic work environment, exceptional career development prospects, and a comprehensive relocation package to make your move to Bulgaria as seamless as possible. If you are searching for a rewarding Latvian Speaking Jobs In Bulgaria position in Bulgaria, this role represents a premium opportunity you should not miss.

Key Responsibilities

• Deliver high-quality customer support to Latvian-speaking clients via phone, email, and live chat, ensuring a consistently positive customer experience.
• Handle customer enquiries, troubleshoot issues, and provide accurate, timely resolutions in line with company service level agreements.
• Document all customer interactions, feedback, and case details accurately within the customer relationship management (CRM) system.
• Collaborate closely with cross-functional teams to escalate complex cases and ensure swift, effective resolution for customers.
• Maintain a thorough understanding of client products, services, and policies in order to provide informed and professional guidance.
• Actively contribute to team performance targets, including customer satisfaction scores, first-contact resolution rates, and response time metrics.
• Identify patterns in customer feedback and communicate insights to team leaders to support continuous service improvement initiatives.
• Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction.
• Native or fluent Latvian language skills, both spoken and written, are essential for this role.
• Valid EU passport (mandatory requirement for all applicants).
• A good working knowledge of English is required for internal communication and training purposes.
• Previous experience in Customer Support Services, call centre operations, or a client-facing role is advantageous but not strictly required.
• Strong interpersonal and communication skills, with a genuine commitment to delivering outstanding customer experiences.
• Comfortable working on-site in Sofia, Bulgaria, and eager to embrace an international professional environment.

What We Offer

• Competitive Monthly Salary, benchmarked to reflect your skills and experience.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package, including your flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus to reward your hard work and dedication.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires joining the team.
• A structured career development pathway within a thriving international Customer Support Services organisation.
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and affordable destinations, offering a vibrant blend of ancient history, stunning natural landscapes, and a warm Mediterranean-influenced climate. Sofia, the capital city of Bulgaria, is a cosmopolitan hub where modern urban living meets centuries of rich cultural heritage — from the iconic Alexander Nevsky Cathedral to the lively café culture of Vitosha Boulevard. Whether you enjoy skiing in the Balkan Mountains, exploring Black Sea coastlines, or discovering Bulgaria's thriving arts and music scene, there is truly something here for everyone.

Relocating to Bulgaria means enjoying an exceptional quality of life at a fraction of the cost compared to many other European capitals, with an abundance of world-class restaurants, friendly locals, and a welcoming expat community. Bulgaria's low cost of living means your competitive salary goes further, allowing you to explore everything this remarkable country has to offer. For Latvian-speaking professionals seeking Latvian-speaking jobs and a fresh international adventure, Bulgaria represents an inspired and rewarding choice for your next career move.

How to Apply

Are you ready to take the next step in your career and secure your ideal Latvian Speaking Jobs In Bulgaria position in Bulgaria? We would love to hear from you. Click Apply Now to submit your application and a member of our specialist multilingual recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. Don't let this exceptional opportunity pass you by — your new career in Sofia, Bulgaria starts here with Mercier Consultancy Group.