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Irish Speaking Jobs In BulgariaAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of candidates in rewarding roles throughout Europe, we are committed to delivering a seamless, supportive, and genuinely rewarding recruitment experience. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are here to make that happen for you.

Job Overview

Mercier Consultancy Group is actively recruiting fluent Irish speakers for an exciting Irish Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to join a leading Customer Support Services environment where your Irish language skills will be valued every single day, delivering outstanding service experiences to customers across a variety of channels. If you are seeking Irish-speaking jobs that combine professional growth, cultural adventure, and a highly competitive benefits package, this role has been designed with you in mind.

Key Responsibilities

• Deliver high-quality customer support in Irish (and English where required) via telephone, email, live chat, and other digital channels.
• Respond promptly and professionally to customer enquiries, resolving issues efficiently and ensuring a positive customer experience at every interaction.
• Accurately log, track, and update customer cases and interactions within the company's CRM system, maintaining detailed and precise records.
• Identify and escalate complex or unresolved customer issues to the appropriate internal teams or senior support specialists, following established protocols.
• Maintain up-to-date knowledge of the client's products, services, and policies to provide accurate and relevant information to customers at all times.
• Achieve and consistently exceed individual performance targets including customer satisfaction scores, response times, and quality assurance benchmarks.
• Collaborate effectively with fellow Customer Support Services team members, contributing to a positive, motivated, and high-performing team culture.
• Participate actively in ongoing training sessions, team briefings, and quality review processes to continuously improve service delivery standards.
• Native or fluent proficiency in Irish (both spoken and written) is essential for this role — this is a non-negotiable requirement for all Irish-speaking jobs of this nature.
• Valid EU passport or EU citizenship (mandatory requirement).
• Strong proficiency in English, both written and verbal, to support internal communication and team collaboration.
• Previous experience in Customer Support Services, customer care, helpdesk, or a related client-facing role is advantageous, though not strictly required.
• Excellent interpersonal and communication skills with a genuine passion for helping customers and resolving problems effectively.
• Comfortable working in a structured, target-driven environment with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency with standard computer applications and a willingness to learn new CRM and support platforms quickly.

What We Offer

• Competitive Monthly Salary, structured to reflect your language skills and Customer Support Services expertise.
• Fully Paid Training Programme to prepare you thoroughly for your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including return flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication, productivity, and exceptional customer service results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Structured career development pathways and ongoing professional growth opportunities within the Customer Support Services industry.
• A warm, multicultural, and supportive team environment in the heart of Sofia, Bulgaria.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria for this Irish Speaking Jobs In Bulgaria position in Bulgaria means embracing one of Eastern Europe's most underrated and rewarding destinations. Sofia, the capital of Bulgaria, is a city that effortlessly blends ancient history with a modern, cosmopolitan lifestyle — boasting stunning mountain scenery, vibrant nightlife, world-class restaurants, and a thriving arts and cultural scene. With a warm continental climate that offers long, sunny summers and beautifully crisp winters ideal for skiing in the nearby Vitosha and Borovets mountains, Bulgaria provides an extraordinary quality of life at a very affordable cost of living compared to Western Europe.

Bulgaria is increasingly recognised as one of Europe's most exciting destinations for international professionals seeking both career advancement and a rich personal lifestyle. The country's food scene is a highlight in itself — from hearty traditional Bulgarian cuisine to international dining options that cater to every palate. Bulgaria also offers excellent public transport, a growing expat community, and a welcoming local culture that makes settling in straightforward and enjoyable. Whether you are drawn by the prospect of professional Irish-speaking jobs, the adventure of living abroad, or simply the opportunity to experience something truly different, Bulgaria delivers on every level.

How to Apply

If you are a fluent Irish speaker ready to take on an exciting new challenge in the Customer Support Services industry and are eager to explore one of Europe's most dynamic cities, we want to hear from you today. This is a rare and highly competitive Irish Speaking Jobs In Bulgaria opportunity — positions are limited and applications are reviewed on a rolling basis. Click the Apply Now button below to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch with you promptly. Your next great adventure begins here — Mercier Consultancy Group looks forward to welcoming you to the team.