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Slovak Speaking Jobs In BulgariaAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting talented multilingual professionals with outstanding career opportunities across the continent. We specialise in placing candidates in customer support services, technical assistance, and client-facing roles within world-class organisations. At Mercier Consultancy Group, we are committed to delivering exceptional career experiences and ensuring every candidate we represent receives the support, guidance, and opportunities they deserve.

Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for fluent Slovak speakers seeking rewarding Slovak-speaking jobs in Bulgaria within the dynamic and fast-growing Customer Support Services industry. This on-site position based in Sofia, Bulgaria, offers talented individuals the chance to build a meaningful career in a professional, multicultural environment where their language skills are truly valued. If you are looking for Slovak Speaking Jobs In Bulgaria and are ready to take the next step in your professional journey, this is the role for you.

Key Responsibilities

• Deliver high-quality customer support to Slovak-speaking clients via telephone, email, and live chat channels in a professional and timely manner.
• Accurately identify, assess, and resolve customer enquiries, complaints, and service requests in accordance with company standards and service level agreements.
• Maintain a thorough and up-to-date understanding of products, services, and internal processes in order to provide reliable and informed assistance to customers.
• Log, track, and manage customer interactions and case resolutions within CRM and ticketing systems with precision and attention to detail.
• Collaborate effectively with team leaders, back-office departments, and technical teams to escalate complex issues and ensure satisfactory resolution for customers.
• Consistently meet or exceed individual and team performance targets, including customer satisfaction scores, response times, and first-contact resolution rates.
• Contribute to a positive and supportive team culture within the customer support services environment by sharing best practices and assisting colleagues when required.
• Participate actively in training sessions, team briefings, and performance reviews to continually develop your professional skills and knowledge base.
• Native or fluent Slovak language skills (both spoken and written) are essential for this position.
• A valid EU passport is mandatory for all applicants.
• A good working knowledge of English is required for internal communication and training purposes.
• Previous experience in customer support services, contact centre operations, or a client-facing role is highly advantageous, though not strictly required.
• Strong interpersonal and communication skills, with a natural ability to empathise with customers and deliver solutions in a calm, professional manner.
• Solid computer literacy, including the ability to navigate CRM systems, email platforms, and standard office applications with confidence and efficiency.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the customer support services sector.
• Fully Paid Training Programme to ensure you are confident and fully prepared from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team.
• Structured career development and progression opportunities within a leading international organisation.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure that combines rich historical heritage, vibrant urban life, and an enviable natural landscape all in one destination. Sofia, the capital of Bulgaria, is a thriving cosmopolitan city that seamlessly blends centuries of culture — from ancient Roman ruins and Orthodox churches to contemporary art galleries and a buzzing café scene. Bulgaria enjoys a pleasant continental climate with warm, sunny summers and crisp winters, making it an ideal base for professionals who want to explore everything that Central and Eastern Europe has to offer. Living in Bulgaria means access to world-class ski resorts, Black Sea beaches, and some of the most breathtaking mountain scenery on the continent.

Beyond its landscapes, Bulgaria offers an exceptional quality of life at a very affordable cost compared to most Western European countries, allowing you to enjoy a comfortable lifestyle without compromise. The local cuisine of Bulgaria is rich and flavourful — from hearty traditional stews and fresh salads to outstanding international dining options in Sofia's ever-expanding restaurant scene. The welcoming nature of the local community, combined with a well-established expat network, makes settling into life in Bulgaria a smooth and genuinely enjoyable experience. For Slovak-speaking professionals seeking jobs in Bulgaria, Sofia presents a perfect environment to thrive both professionally and personally.

How to Apply

Are you a fluent Slovak speaker ready to embrace an exciting new chapter in your career? Do not miss this outstanding opportunity to secure one of the most rewarding Slovak Speaking Jobs In Bulgaria available on the market today. Click the Apply Now button below to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to our network and helping you launch your new career in Sofia, Bulgaria. Mercier Consultancy Group — Connecting Talent With Opportunity Across Europe.