Manila, Metro Manila, Philippines · Hybrid
Collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a …
Skills: Process design, Process mapping, Operational excellence, Lean methodology, Agile practices
Ho Chi Minh City, Vietnam · On-site
The Opportunity Actuarial Specialist contributes to the Corporate Actuarial team to being a balanced and trusted advisor to executive management by providing insights into the financials of the company. Position Responsi…
Skills: Actuarial projections, Financial metrics analysis, Solvency management, Capital optimization, Local reporting
Singapore · Hybrid
Are you a strategic distribution leader with deep expertise in retail wealth, bancassurance, and intermediary partnerships? This is an exciting opportunity to drive growth across Singapore and Southeast Asia by developin…
Skills: Retail wealth distribution, Bancassurance, Intermediary partnerships, Strategic leadership, Business development
Manila, Metro Manila, Philippines · Hybrid
The Global Risk Intelligence & Technology (GRIT) team is expanding its digital, reporting, and analytical capabilities to better support Financial Risk Digital Enablement (FRDE). We are seeking a Manager, Reporting, Adva…
Skills: Power BI, Power Apps, Power Automate, Dataverse, DAX
Boston, Massachusetts, United States · Hybrid
$92k–$160k/yr
Company Overview Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywh…
Skills: Project management, Corporate real estate, Stakeholder management, Budget management, Vendor management
Waterloo, Ontario, Canada · Hybrid
$46k–$77k/yr
MPP Sales Support provides comprehensive technology and sales support for the various Manulife Broker Tools platforms. In this role, you will assist Mortgage Brokers, Business Development Managers, and Lenders to enhance…
Skills: Customer service, Communication, Interpersonal skills, Analytical skills, Mortgage creditor industry knowledge
Ho Chi Minh City, Vietnam · On-site
The Specialist is responsible for supporting daily operational controls and system governance activities within Policy Owner Services (POS). This role focuses on QA/QC, business reconciliation, UAT testing, incident inve…
Skills: Operational controls, System governance, QA/QC, Business reconciliation, UAT testing
Shibuya, Japan · Hybrid
雇用機会 お客様は私たちにとって最も重要であり、多くのエンドユーザーは私たちの製品・サービスを信頼して安心した日々をおくることが出来ています。私たちのビジネスの将来のために、重大な問題を解決して価値を提供することが出来るお客様サービス部収納Gスタッフ を求めています。あなたを必要としています。 職務要約： ・各種払込経路(口座振替、団体、クレジットカード、振込)についての保険料収納業務 職務詳細： ・収納スケジュールに沿った作業 ・各種…
Skills: Financial administration, Data entry, Document management, Customer support, Process improvement
Singapore · Hybrid
Job Posting Description This role offers the opportunity to sit at the centre of agency recruitment strategy, partnering closely with field leaders to strengthen and scale recruitment effectiveness across the organisatio…
Skills: Recruitment enablement, Recruitment operations, Stakeholder management, Data analysis, Financial services
City of Hamilton, Bermuda · Hybrid
Manulife GHNW integrates Bermuda, Hong Kong, Singapore, and the Middle East to deliver Global High Net Worth insurance solutions. The Bermuda branch is a core service and execution platform within GHNW, supporting growth…
Skills: Strategic planning, P&L management, Risk management, Underwriting, Compliance
Tokyo, Japan · Hybrid
雇用機会 お客様は私たちにとって最も重要であり、多くのエンドユーザーは私たちの製品・サービスを信頼して安心した日々をおくることが出来ています。私たちのビジネスの将来のために、重大な問題を解決して価値を提供することが出来る お客様サービス部収納グループスタッフ（復活担当）を求めています。 【職務詳細】 復活申込書の書類をチェックする業務復活の査定結果を案内する業務復活保険料の入金を管理する業務上記の業務に対する問い合わせ対応 【経験】 生…
Skills: Life insurance operations, Document creation, Japanese communication, Problem solving, Decision making
Charlotte, North Carolina, United States · Hybrid
$57k–$95k/yr
The Opportunity The Analyst provides GIS support and analysis for timberland resource information maintenance and updating for Manulife Forest Management (MFM). The team provides GIS support services to property manageme…
Skills: GIS, Spatial analysis, Forestry, ArcPro, ArcMap
Montreal, Quebec, Canada · Remote OK
$46k–$77k/yr
As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold…
Skills: Mortgage underwriting, Document verification, Financial transactions, Customer service, Problem-solving
Manila, Metro Manila, Philippines · Hybrid
We’re looking for a Fraud & Investigation Senior Analyst to join our Insurance Operations Team at MBPS. In this role, you will be responsible for the development and management of strategies and initiatives to prevent de…
Skills: Fraud detection, Risk assessment, Transaction monitoring, Data analysis, Problem solving
Singapore · Hybrid
The incumbent is responsible for overseeing a team dedicated to processing day-to-day insurance policy servicing transactions while driving process improvements to enhance operational efficiency and minimize lapses and i…
Skills: Team leadership, Operational management, Process improvement, Insurance policy servicing, Risk management
Toronto, Ontario, Canada · Hybrid
$113k–$210k/yr
The Lead Platform Reliability Engineer (PRE) ensures the stability, performance, and scalability of the shared platform that supports internal AI solution development. It combines software engineering, SRE practices, and…
Skills: Platform reliability engineering, SRE practices, Azure, Kubernetes, Terraform
Time, Illinois, United States · Remote OK
$129k–$223k/yr
The Retention Sales Director (RSD) is a senior, client-facing sales leader responsible for protecting and growing Manulife John Hancock’s Mid-Large retirement plan business through proactive retention strategies, risk ma…
Skills: Retention strategy, Sales leadership, Risk management, Relationship management, Due diligence
Manila, Metro Manila, Philippines · Hybrid
We’re looking for Business Process Senior Associates to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels …
Skills: Data entry, Document processing, Administrative support, MS Office, Word
Montreal, Quebec, Canada · Hybrid
$71k–$119k/yr
As a Member Communications Consultant (MCC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful educat…
Skills: Relationship management, Communication, Active listening, Public speaking, Project management
Toronto, Ontario, Canada · Hybrid
$130k–$241k/yr
The Opportunity Reporting to the Head of AI, Canada, the role leads the Canada AI Delivery function and is responsible for transforming approved priorities into scalable, production-ready solutions that deliver measurabl…
Skills: AI delivery, Strategic leadership, Machine learning, Generative AI, Agile delivery
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The Process Design Analyst identifies, leads, and implements process transformation initiatives to improve operational performance. They collaborate with management and training teams to document processes, develop solutions, and support project management activities.
Candidates must hold a university degree and possess contact center business knowledge, specifically in group benefits. Strong analytical, communication, and process mapping skills are required, along with the ability to work independently in a fast-paced environment.
Collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals.
Relevant experience in process mapping and procedures documentation
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
