Ho Chi Minh City, Vietnam · On-site
Lead Partnership Distribution Service Hub (Call Center) and PD Operational Projects to enhance customer experience, improve persistency, and strengthen operational capabilities of the PD channel. Ensure consistent custom…
Skills: Call Center Management, Project Management, Customer Experience, Stakeholder Coordination, Team Leadership
Makati City, National Capital District, Philippines · On-site
The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, w…
Skills: Bancassurance Sales, Wealth Management, Life Insurance Solutions, Customer Service, Lead Generation
Boston, Massachusetts, United States · Hybrid
$62k–$103k/yr
JOB DESCRIPTION This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business. You will help to shape a new retirement recordkeeping and …
Skills: Data Analysis, Project Management, Client Relationship Management, Data Integrity, U.S. Retirement Marketplace
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Position Responsibilities: Perform high-quality and timely valuation processes for group IFRS17 reserves and earnings via Driver of Earnings with clear explanation and analysis and Canadian regulatory compliance reportin…
Skills: IFRS17 Reporting, Actuarial Valuation, Financial KPI Forecasting, LICAT, Team Leadership
Toronto, Ontario, Canada · Hybrid
$113k–$163k/yr
Manulife is a leading international financial services provider focused on making decisions easier and lives better. This role designs and delivers features for Credit and Financial Risk and Accounting Adjustment applica…
Skills: Java, Spring Boot, React JS, Kubernetes, SQL
Halifax, Nova Scotia, Canada · Hybrid
$66k–$110k/yr
Join our Canadian Segment Operations Excellence Team! Our dynamic team leads initiatives that implement and enhance new technologies across Canadian Segment teams, such as Amazon Connect and Salesforce. Position Responsi…
Skills: Salesforce Service Cloud, Business Analysis, User Stories, Acceptance Criteria, Business Acceptance Testing
Baganga, Davao Oriental, Philippines · On-site
The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, w…
Skills: Life Insurance Sales, Wealth Management, Lead Generation, Customer Service, Cross-selling
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to g…
Skills: Reinsurance Management, Risk Classification, Medical Underwriting, Financial Underwriting, Estate Planning
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
The opportunity GWAM Asia Technology develops and supports technology solutions for the GWAM business in Asia across asset management, wealth, retirement, operations, and shared technology services. The team works closel…
Skills: Enterprise Architecture, Solution Architecture, AI Adoption, Governance, Stakeholder Management
Tempe, Arizona, United States · Hybrid
$42k–$70k/yr
We are seeking a highly motivated and talented Sales Assistant to join our team in our Tempe office. In this role, you will partner closely with sales leadership as a trusted resource, ensuring critical administrative fu…
Skills: Administrative Support, Calendar Management, Expense Processing, Internal Communications, Event Coordination
Makati City, National Capital District, Philippines · Hybrid
The Policy Admin Specialist provides administrative support to internal and external customers (policyholders, partners and distributors) who request policy admin-related transactions and inquiries. Ensures that customer…
Skills: Policy Administration, Customer Service, Life Insurance Operations, Process Improvement, Subject Matter Expertise
Toronto, Ontario, Canada · Hybrid
$153k–$284k/yr
Role Overview The AVP, Implementation & Innovation is a senior leader responsible for shaping, operationalizing, and accelerating the strategic agenda across Retail & Wealth Operations. This role acts as a strategic inte…
Skills: Strategy Development, Program Delivery, Change Enablement, Digital Transformation, AI Implementation
Toronto, Ontario, Canada · Hybrid
$113k–$210k/yr
The Director, AI Products & Platform will build and scale reusable AI capabilities across Global Operations—accelerating the path from development to production and enabling consistent adoption across segments. You will …
Skills: Product Management, AI/ML Engineering, Platform Delivery, LLM Integration, RAG
Quebec, Quebec, Canada · Remote Solely
The bilingual Regional Field Underwriter is a key member of Manulife’s renowned Underwriting team, operating at the intersection of field-level collaboration and innovative underwriting practices. This role involves work…
Skills: Medical Underwriting, Financial Underwriting, Risk Assessment, Case Packaging, Relationship Management
Toronto, Ontario, Canada · Hybrid
$85k–$135k/yr
Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to g…
Skills: Team Leadership, Operational Excellence, Change Management, Performance Measurement, Conflict Management
Toronto, Ontario, Canada · Hybrid
$86k–$136k/yr
Join Manulife's Enterprise Technology & Services (ETS) PMO team and help deliver technology initiatives that support our business, employees, and customers. Reporting to the Program Director, Network, Data Center, and En…
Skills: Project Management, Stakeholder Management, Risk Management, Project Planning, Cross-functional Collaboration
Boston, Massachusetts, United States · Hybrid
$53k–$89k/yr
We are seeking a highly motivated and talented Business Operations Coordinator to join our team in our Boston office. In this role, you will partner closely with the Chief Administrative Officer as a trusted resource, en…
Skills: Business Operations, Regulatory Compliance, Risk Management, Project Management, Data Analysis
Manila, Metro Manila, Philippines · Hybrid
The Opportunity Reporting to the Head of MBPS Actuarial Consulting and Program Management, the Actuarial Business Manager plays a critical role in driving the performance management and governance of the MBPS Actuarial f…
Skills: Performance Management, Governance, Operational Excellence, Strategic Planning, Stakeholder Management
Toronto, Ontario, Canada · Hybrid
$129k–$179k/yr
The Manager, Responsible AI Governance will support Global Operations AI initiatives by operationalizing governance requirements into delivery workflows. You will help teams prepare evidence, documentation, and controls …
Skills: AI Governance, Model Risk Management, Compliance, Operational Risk, Privacy
Toronto, Ontario, Canada · Hybrid
$130k–$241k/yr
Join Manulife’s Global Operations AI team and help shape how we deliver AI-enabled outcomes at enterprise scale. As AVP, AI Products & Delivery, you will lead the product and delivery engine that moves approved AI initia…
Skills: Product Leadership, Technology Delivery, AI Transformation, Quantitative Modeling, Scenario Analysis
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Lead the Partnership Distribution Service Hub and operational projects to enhance customer experience and improve persistency. Coordinate across cross-functional teams to drive digital initiatives and optimize call center productivity.
Requires 6-10 years of experience in operations or customer engagement with a proven track record in project management. Strong leadership, stakeholder coordination, and experience in insurance or financial services are highly preferred.
Lead Partnership Distribution Service Hub (Call Center) and PD Operational Projects to enhance customer experience, improve persistency, and strengthen operational capabilities of the PD channel.
Ensure consistent customer engagement delivery while driving operational and digital initiatives that enable scalable business growth.
Lead and manage daily Service Hub operations to ensure consistent, high-quality outbound customer engagement. Ensure calls meet quality standards, tone, and service expectations.
Drive customer nurturing and premium reminder activities to improve persistency. Ensure proactive engagement across the customer lifecycle.
Monitor performance and optimize productivity and effectiveness of the team. Use data insights to refine calling strategies and improve outcomes
Develop calling strategies and scripts to improve customer experience. Enhance trust and perception of company care.
Drive initiatives to improve renewal and persistency rates. Identify gaps and implement targeted retention actions.
Lead operational and digital projects. Ensure alignment with business needs and practical impact.
Plan, track, and coordinate project execution. Maintain timeline visibility and manage risks effectively.
Coordinate across PD, Ops, IT and other stakeholders. Ensure alignment and smooth execution.
Resolve issues and bottlenecks. Minimize delays and ensure delivery continuity.
Identify and improve process gaps. Simplify workflows and remove inefficiencies.
Support adoption of new systems and tools. Ensure scalability and sustainability.
Lead and develop a performance-driven team. Build discipline, accountability, and customer mindset.
Set KPIs and monitor performance. Ensure consistent delivery and improvement.
Coach team on communication and service quality. Improve efficiency and customer experience.
Experience: 6–10 years in operations / customer engagement; project experience required.
Capabilities: Customer focus, execution excellence, project management, stakeholder coordination, leadership.
Insurance / financial services is an advantage
Customer-Centric Thinking
Strong Execution & Delivery
Project Management
Stakeholder Coordination
Problem Solving & Continuous Improvement
Team Leadership
Technical Skills: MS Office, CRM/calling systems, exposure to digital projects preferred.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
