City of Edinburgh, Scotland, United Kingdom · Hybrid
Mid level$1.6B raised
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$189k–$260k/yr
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Entry level$1.6B raised
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Mid level$1.6B raised
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Hillsborough County, Florida, United States · On-site
Mid level$1.6B raised
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Part Time (30 Hours) Associate Banker, Broadway and Penora Branch, Depew, NY
Village of Depew, New York, United States · On-site
$20/hr–$24/hr
Entry level$1.6B raised
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Kennett Square, Pennsylvania, United States · On-site
Mid level$1.6B raised
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Full-time
Flexible Working Hours, Blend Of Office And Home Working
Posted 4d ago
~35 hrs/week
Responsibilities
The role focuses on detecting and preventing first party fraud through the investigation of suspicious payment activity and onboarding applications. It involves collaborating with stakeholders and other financial institutions to minimize bank losses and protect customers.
Requirements
Candidates must have at least 2 years of experience in UK banking customer operations and a proven track record of leading complex investigations. Strong knowledge of banking regulations and excellent communication skills are required.
Full job description
Do you want to help protect millions of customers—and the integrity of the financial system? Join JPMorganChase as a Fraud Advisor and turn sharp judgment into real-world impact.
As a Fraud Advisor in our First Party Fraud team (UK), you’ll use your operational and investigative expertise to detect and prevent fraud—protecting customers, reducing losses, and helping deliver secure, trusted banking experiences. You’ll investigate suspected fraud, manage risk, and work closely with partners and stakeholders to drive timely, effective outcomes.
Job responsibilities
Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
Monitor customer accounts and complete periodic reviews to identify suspicious activity.
Liaise with other banks and financial institutions to highlight emerging risks and help prevent fraud.
Investigate payment activity to identify fraud and financial crime, and take action to mitigate risk.
Collaborate with wider fraud operations teams to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
Stay current on fraud and scam trends, applying insights to strengthen detection and prevention.
Own your caseload, prioritising effectively to deliver timely resolution and high-quality outcomes.
Ensure compliance with banking regulations and internal policies, maintaining accurate documentation throughout.
Required qualifications, capabilities, and skills
Experience in customer operations within a bank, focused on the United Kingdom.
Experience in complex investigations, with strong analytical thinking.
Meticulous attention to detail and consistently high operational standards.
Ability to work independently and partner effectively with key stakeholders to achieve positive outcomes.
Demonstrable understanding of banking regulations, with a fraud focus.
Strong communication skills (written and verbal).
Preferred qualifications, capabilities, and skills
Experience collaborating with industry partners to prevent fraud.
Knowledge of current fraud and scam trends.
Ability to manage multiple cases and prioritise workload effectively.
Experience in financial crime investigations.
Strong stakeholder management and influencing skills.
What we offer
Flexible working hours: 35 hours per week over 4 days or 5 days, with a blend of office and home working.
Shift variety: A range of shift patterns between 8am and 6:00pm, Monday to Sunday.
#ICBCareer #ChaseUKCustomerServices
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Related keywords
First Party FraudFinancial CrimeRisk ManagementBanking RegulationsOmni-channelCase ResolutionFraud TrendsComplianceJPMorgan ChaseUK BankingFraud OperationsStakeholder Management
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development