Lake Mary, Florida, United States · On-site
This is a strategic leadership role for an experienced operations professional who combines disciplined execution with forward-thinking vision. The ideal candidate thrives in dynamic, fast-paced environments and brings a…
Skills: Operations leadership, Strategic planning, Performance management, Workforce optimization, Service quality assurance
Bengaluru, Karnataka, India · On-site
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank, you serve as a season…
Skills: Java, AWS, System Design, RDBMS, Terraform
New York, New York, United States · On-site
$28/hr–$39/hr
At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity …
Skills: Client service, Operational support, Administrative support, Account opening, Money movement
Newark, Delaware, United States · On-site
Are you ready to bring your analytical expertise to one of the world's leading financial institutions? JPMorganChase is seeking a Financial Controller who thrives in a fast-paced environment and is passionate about finan…
Skills: Financial reporting, General ledger, Balance sheet reconciliation, Financial control, Data analysis
Houston, Texas, United States · On-site
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefron…
Skills: Product delivery, Supply chain, Dependency management, Release management, Change management
New York, New York, United States · On-site
$84k–$115k/yr
JPMorganChase's SEC Reporting group plays a critical role in delivering transparent, high-quality financial disclosures to investors, regulators, and the public. Our Firmwide Analysis team sits at the intersection of acc…
Skills: SEC reporting, Financial reporting, Accounting policy, Financial statements, Analytical skills
Miami, Florida, United States · On-site
$84k–$115k/yr
Join a team that partners closely with Investments leadership across Latin America and the Global Families Group to deliver strategy, execution, and business discipline. You’ll work with senior stakeholders and cross-fun…
Skills: Business management, Project management, Stakeholder management, Financial analysis, Risk management
Oslo, Oslo, Norway · On-site
oin our Global Research team as Vice President, Scandinavia Economist, where you will lead coverage of the Swedish and Norwegian economies, delivering impactful macroeconomic analysis and forecasts to our clients. Are yo…
Skills: Macroeconomic analysis, Economic forecasting, Scandinavian languages, Data analysis, Financial modeling
Lake Mary, Florida, United States · On-site
You’ll join a team focused on delivering elevated travel support to affluent clients, where your leadership helps turn high service expectations into consistent daily execution. As an Operations Manager, Specialized Serv…
Skills: People management, Operations management, Customer service, Coaching, Performance management
Bengaluru, Karnataka, India · On-site
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in JP Morgan Wealth Management, you will play…
Skills: Experience Design, User Experience Design, Information Architecture, Storyboarding, Data-driven Analysis
Chicago, Illinois, United States · On-site
$181k–$300k/yr
Help drive a transformative initiative to expand the creation and preservation of affordable, workforce, and middle-income multifamily housing across the United States. As the nation’s leading multifamily lender, we are …
Skills: Multifamily housing finance, Capital markets, Strategic planning, Public policy, Stakeholder management
Glasgow, Scotland, United Kingdom · On-site
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the Asset & Wealth Management – Performance & Attributi…
Skills: Java, AWS, Cloud-native, Software Development Life Cycle, Agile
Toronto, Ontario, Canada · On-site
Key Responsibilities: Design, build and manage a seamless client onboarding experience capable of supporting the most sophisticated technology companies that operate in multiple jurisdictions around the globeEffectively …
Skills: Transaction Banking, Payments, Client Relationship Management, Product Development, Program Delivery
London, England, United Kingdom · On-site
Shape the future of workplace hospitality at one of the world's leading financial institutions. Join a high-profile headquarters development programme where your expertise will influence the employee and client experienc…
Skills: Program management, Stakeholder management, Hospitality operations, Workplace services, Financial management
Columbus, Ohio, United States · On-site
Join a team where your analysis supports high‑stakes planning and clear, accurate financial reporting. You’ll help shape how Banking and Wealth Management businesses prepare and deliver resolution and recovery reporting.…
Skills: Product control, Financial reporting, Accounting, GAAP, Reconciliation
Taguig, Metro Manila, Philippines · On-site
Join our team to build your career in a culture that values innovation, creativity and excellence. You will work in a fast-paced environment where accuracy, controls, and client outcomes matter every day. As a Fund Servi…
Skills: Over-the-counter derivatives, Fund accounting, Net asset value delivery, Trade booking, Valuation
Columbus, Ohio, United States · On-site
Join a team where your analysis helps senior leaders make high-stakes decisions. You’ll help shape key business initiatives by improving reporting quality, reducing cycle times, and strengthening controls through automat…
Skills: Financial reporting, Regulatory reporting, Accounting, Data reconciliation, Process improvement
London, England, United Kingdom · On-site
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers …
Skills: User Experience Research, Generative Research, Evaluative Research, Product Development, Stakeholder Management
Bengaluru, Karnataka, India · On-site
You’ll join the Consumer & Community Banking - Data & Analytics team, a strategic partner to the Consumer & Community Banking organization using data and analytics to accelerate growth, improve campaign performance, and …
Skills: Python, SAS, SQL, Snowflake, Databricks
Toronto, Ontario, Canada · On-site
The Senior Associate will: Serve as the key bridge between Client / Client Solutions and JPM's Product / Tech/ Ops teamsHelp support net new Client onboardings to our highly technical, API-first product Act as the first …
Skills: Payments, Client Onboarding, API-first products, Communication, Presentation skills
Lake Mary, Florida, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Vice President of Operations will lead and develop Travel Advisor teams to ensure high-caliber service delivery and operational efficiency. They are responsible for designing scalable frameworks, managing workforce capacity, and fostering a culture of accountability and continuous improvement.
Candidates must have at least five years of experience in customer-facing operations and five years of people management experience. A proven track record in strategic workforce optimization and cross-functional partnership is required.
This is a strategic leadership role for an experienced operations professional who combines disciplined execution with forward-thinking vision. The ideal candidate thrives in dynamic, fast-paced environments and brings a proven ability to translate organizational priorities into frontline results.
As a Vice President, Operations Leader within Chase Travel, you will be responsible for elevating service standards, inspiring team accountability, and building scalable frameworks that drive sustained high performance and exceptional client outcomes.
Job Responsibilities
Shape and sustain a best-in-class service operation by leading the performance, development, and strategic readiness of Travel Advisor teams.
Design and execute the operating cadence for Travel Advisor teams, strategically managing workforce capacity, coverage models, queue performance, escalation protocols, and quality governance to drive operational efficiency and ensure uninterrupted, high-caliber service delivery.
Define and uphold service standards that ensure every interaction is seamless, responsive, and brand-aligned, embedding disciplined execution and accountability across all touchpoints to deliver measurable consistency at scale.
Invest in talent growth strategically through deliberate coaching frameworks, targeted capability development, and succession readiness, fostering an environment where excellence is the standard and continuous professional evolution drives sustained competitive advantage.
Cultivate strong partnerships with internal support groups and key stakeholders to safeguard operational continuity, synchronize priorities across the organization, and orchestrate coordinated improvements that amplify service delivery and advance shared business objectives.
Lead the strategic implementation of process enhancements and workflow optimization, ensuring seamless adoption with minimal disruption while proactively identifying systemic gaps and deploying solutions that protect and elevate the client experience at scale.
Leverage deep people leadership expertise to develop operationally agile teams that perform with precision under pressure, embedding a culture of accountability, continuous improvement, and unwavering service consistency that sustains high-caliber delivery across all conditions.
Required Qualifications, Capabilities, and Skills
A minimum of five (5) years in customer-facing operations (contact center, concierge, travel servicing, hospitality, or similar high-touch environments), with at least three (3) years supporting affluent or high-expectation clientele with discretion and meticulous attention to detail.
A minimum of five (5) years of people management experience, with demonstrated success in leading and developing frontline service teams—encompassing structured coaching, performance management, and strategic talent development to drive sustained team excellence.
Demonstrated expertise in governing end-to-end operational execution, including strategic workforce optimization, workflow governance, escalation management, and service quality assurance to drive consistent, high-caliber delivery
Proven ability to architect and sustain continuous improvement frameworks — including designing quality governance routines, leveraging performance data to monitor outcomes, and conducting root cause analysis to eliminate systemic inefficiencies and elevate service standards
Recognized strategic cross-functional partnership capability — with a proven ability to align internal partners around process and policy evolution, ensuring seamless implementation that safeguards operational stability and advances organizational objectives
Exceptional communication and organizational acumen — with the ability to deliver clear, impactful updates and coaching feedback while maintaining rigorous documentation standards and consistent proficiency across servicing tools and platforms
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
