JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and l…
JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and l…
About JoVE JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their resea…
We are looking for an experienced Software Engineer to help lead the development of fast, well-tested, and performant code for our web applications and modernizing our application stack. If you are the kind of engineer p…
Skills: Node.js, PHP, System Design, RESTful APIs, Microservices
We are looking for an experienced Software Engineer to help lead the development of fast, well-tested, and performant code for our web applications and modernizing our application stack. If you are the kind of engineer p…
Skills: Node.js, PHP, System Design, RESTful APIs, Microservices
We are looking for an experienced Software Engineer to help lead the development of fast, well-tested, and performant code for our web applications and modernizing our application stack. If you are the kind of engineer p…
Skills: Node.js, PHP, System Design, RESTful APIs, Microservices
We are looking for an experienced Software Engineer to help lead the development of fast, well-tested, and performant code for our web applications and modernizing our application stack. If you are the kind of engineer p…
Skills: Node.js, PHP, System Design, RESTful APIs, Microservices
JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and l…
Skills: Product Management, Prototyping, User Research, AI-Assisted Development, No-Code Tools
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and l…
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and …
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Full-time
postgraduate degree
Competitive Compensation Package, Career Advancement Opportunities
Posted 39d ago
~40 hrs/week
Remote in Costa Rica
Responsibilities
Drive the adoption and integration of JoVE video solutions into the laboratory and operational workflows of biopharma companies. Foster long-term engagement through product demos, training sessions, and strategic communication with key decision makers.
Requirements
Requires a Master's or PhD in Life Sciences with at least 2 years of hands-on wet-lab research experience. Candidates must possess excellent English communication skills and be comfortable in a customer-facing, results-oriented role.
Full job description
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
The Role
As a Customer Success Specialist, you will help scientists at leading biopharma companies worldwide integrate JoVE videos into their laboratory and operational workflows to improve research and training outcomes. You will play a key role in ensuring customers get maximum value from their JoVE subscription by driving adoption, engagement, and long-term usage.
Responsibilities:
Conduct daily outreach to scientific, quality, manufacturing, and training teams via calls, emails, and 1:1 product demos to support JoVE integration into lab, operational, and training workflows and increase product usage.
Drive JoVE adoption by delivering product awareness and training sessions across existing biopharma customers and research institutes.
Grow engagement and usage by delivering presentations at Industry exhibits and conferences, Webinars and Onsite customer visits, showcasing relevant scientific, operational, and compliance-driven applications.
Support strong subscription renewals by ensuring smooth implementation, ongoing engagement, and consistent usage of JoVE resources.
Positively engage and foster ongoing communication with key decision makers to provide updates and align activities with the company’s strategic objectives and evolving needs.
Serve as a trusted scientific partner to customers, understanding their research workflows and aligning JoVE solutions to their needs.
Influence product decisions by communicating customer feedback to sales, product, and marketing teams.
A Master’s degree or PhD in Life Sciences or a related discipline.
At least 2 years of hands-on research experience in wet-lab or research environments, with demonstrated ownership of experimental workflows (e.g., assay development, protocol optimization, data analysis).
Experience working in biopharma companies, CROs, CDMOs, or research centers is strongly preferred.
Excellent communication skills in English, with strong presentation and interpersonal abilities.
Comfortable working in a customer-facing role involving regular outreach, live demonstrations, and scientific discussions.
Self-driven, results-oriented, and able to work in a fast-paced, cross-functional environment.
A competitive compensation package.
You will make a direct impact in accelerating science research and education.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us
Related keywords
Life SciencesBiopharmaCustomer SuccessWet-labAssay DevelopmentProtocol OptimizationCROCDMOScientific ResearchProduct AdoptionSubscription RenewalsWorkflow IntegrationComplianceWebinarsScientific Partner
JoVE is the leading producer and publisher of video resources with the mission to increase the productivity of research and education in science, medicine, and engineering. Established in 2006 as the world's first peer-reviewed scientific video journal, JoVE has produced over 25,000 videos demonstrating experiments filmed in laboratories at top research institutions and delivered online to millions of scientists, educators, and students worldwide. Today, JoVE subscribers include more than 1,800 universities, colleges, biotech companies, and pharmaceutical companies. Headquartered in Cambridge, Massachusetts, JoVE maintains offices in the United States, Europe, India, and Australia. Please visit www.jove.com to learn more.
Offices: 7700 Windrose Ave, Suite G300, Plano, Texas 75024, US · 1 Alewife Center, Suite 200, Cambridge, MA 02140, US · 50 Westminster Bridge Road, London, SE1 7QY, GB · Suite 3.03 Level 3, 470 Collins St, Melbourne, VIC 3000, AU · 1 Alewife Center, Cambridge, MA 02140, US
Scientific Video ProductionSTEMScience EducationScientific Video ArticlesResearch ReproducibilityPeer-reviewed publishingand Lab ProductivityEducationEdTechUniversities
JoVE is the leading producer and publisher of video resources with the mission to increase the productivity of research and education in science, medicine, and engineering. Established in 2006 as the world's first peer-reviewed scientific video journal, JoVE has produced over 25,000 videos demonstrating experiments filmed in laboratories at top research institutions and delivered online to millions of scientists, educators, and students worldwide. Today, JoVE subscribers include more than 1,800 universities, colleges, biotech companies, and pharmaceutical companies. Headquartered in Cambridge, Massachusetts, JoVE maintains offices in the United States, Europe, India, and Australia. Please visit www.jove.com to learn more.
Offices: 7700 Windrose Ave, Suite G300, Plano, Texas 75024, US · 1 Alewife Center, Suite 200, Cambridge, MA 02140, US · 50 Westminster Bridge Road, London, SE1 7QY, GB · Suite 3.03 Level 3, 470 Collins St, Melbourne, VIC 3000, AU · 1 Alewife Center, Cambridge, MA 02140, US
Scientific Video ProductionSTEMScience EducationScientific Video ArticlesResearch ReproducibilityPeer-reviewed publishingand Lab ProductivityEducationEdTechUniversities