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Full-time
bachelor degree, postgraduate degree
Posted 11d ago
~40 hrs/week
Responsibilities
The specialist will manage the end-to-end Credit Card Post Issuance process and ensure smooth operations of the PAM Support process. Responsibilities include managing payment processing, financial reconciliation, and handling queries and escalations.
Requirements
Candidates should have 10-18 years of relevant experience, particularly in managing Credit Card PAM Support operations. A bachelor's or master's degree in relevant fields is required.
Full job description
Job Requirements
Role/ Job Title: Specialist - PAM
Function/ Department: Retail Banking Operations
Job Purpose:
Expertise in managing bank's Credit Card PAM. Computer knowledge, MS office, should perform basic data analysis. Expertise in Vendor management and Inventory management. Expertise in managing end to end Credit Card Post Issuance process for bank. Quality aspect in all deliveries & time management..
Roles & Responsibilities:
Should have experience of managing team for Credit Card PAM Support operations for at least 5-10 years.
Setting up PAM Support process and ensure that the SOP?s of the process are prepared, implemented and monitored.
Responsible for Smooth working of Credit card PAM Support process.
Managing PAM Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.
Ensuring posting of payment to credit card on timely manner.
Managing financial recon activity for all payment processing done through all channels
Co-ordination with payment gateway vendors to ensure smooth payment processing
Should be able to impart training to internal and external partners for payment related activities
Publishing Daily / Weekly / Monthly PAM Support MIS to senior management
Implementation of new projects & initiatives to automate the processes.
Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process.
Handling Credit Card PAM Support related queries and managing senior management & nodal escalations.
Handling internal and external audits for unit/Bank.
Experience of managing Credit card Post Issuance Operations unit of banks / processors.
Good verbal and written communication.
Skills for documenting customer account activities.
Proactive approach with the ability to take the initiative to problem solving.
Managerial and Leadership Responsibilities:
Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity in the zones.
Attract and retain best-in-class talent for key roles in their reporting structure.
Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
Enable teams to drive growth targets by providing necessary support
Education Qualification:
Graduation: Bachelors in engineering / technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
Post-graduation: Master's in engineering / technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,797,801
Total funding
$1.8B
**Never share your password, OTP, UPI Pin, CVV etc with anyone.**
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,797,801
Total funding
$1.8B
**Never share your password, OTP, UPI Pin, CVV etc with anyone.**
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN