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Full-time
professional certificate
Professional development, Flexible working
Posted 13d ago
~40 hrs/week
Responsibilities
The Universal Banker will engage with customers to identify financial needs, acquire new clients, and promote digital banking solutions. They are also responsible for delivering service excellence, supporting branch operations, and ensuring compliance with regulatory and fraud prevention policies.
Requirements
Candidates must have at least two years of experience in the financial services industry, with a preference for retail or premier sales backgrounds. A strong understanding of core banking products, relationship management systems, and local compliance regulations is required.
Full job description
HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.
We are currently seeking an experienced professional to join our team.
In this role, you will:
· Engage and Discover Customer Needs on Branch Entry
· Acquire New to Bank customer
· Deliver Service Excellence
· Promote digital/CCSS solution to release teller/PRS’s service burden
· Support the Branch
· Complete simple retail sales
· Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk
To be successful in the role, you should meet the following requirements:
•Strong interpersonal and empathy skills with strong decision making and ability to deliver
•Minimum of two years working in financial services industry
•Previous experience in Retail/Premier sales preferred
•Understanding of core products, Premier proposition, and familiar with retail and wealth product processes
•Understanding of relationship management systems (RM Platform etc.)
•Solid knowledge of appropriate branch operational procedures
•Money Laundering Awareness Certificate held
•Knowledge of relevant regulatory governance in market
•Good knowledge of HSBC and personal banking
•Team player with collaborative skills
•Knowledge of local and Group compliance regulations
•Able to deliver the client experience and needs-based solutions through effective commu
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking