London, England, United Kingdom · On-site
A branch based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required. Providing consistently excellent…
Skills: Customer Service, Revenue Generation, Personal Banking, Sales Process, Customer Relationship Management
Singapore · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or si…
Skills: Trade Finance, Working Capital Financing, Sales Strategy, Client Relationship Management, Credit Risk Assessment
Birmingham, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers o…
Skills: IFRS 9, Financial Reporting, SOX Controls, ECL Analysis, FINREP
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Team management, Operational management, Change management, Analytical abilities, Commercial cards
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Team Management, Client Management, Coaching, Mentoring, Cash Management
Folkestone, England, United Kingdom · On-site
Job Profile: A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-act…
Skills: Customer Service, Cash Handling, Multi-Channel Engagement, Customer Relationship Management, Communication Skills
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Skills: Commercial Lending, SME Banking, Portfolio Management, Credit Risk Management, Sales
Quezon City, Metro Manila, Philippines · Hybrid
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Private Equity, Fund Accounting, Analytical Skills, Accounting Skills, MS Office
Paris, Ile-de-France, France · Hybrid
$10k–$26k/yr
HSBC : notre mission est de créer un « monde d’opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre, nous abordons nos activités à…
Skills: Business Development, Client Relationship Management, Financial Analysis, Credit Risk Management, Prospecting
Paris, Ile-de-France, France · Hybrid
$10k–$26k/yr
HSBC : notre mission est de créer un « monde d’opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre, nous abordons nos activités à…
Skills: Business Development, Client Relationship Management, Financial Analysis, Risk Management, Credit Analysis
Paris, Ile-de-France, France · Hybrid
$10k–$26k/yr
HSBC : notre mission est de créer un « monde d’opportunités ». Nous encourageons nos collaborateurs à partager leurs compétences et insuffler un changement positif pour la société. En outre, nous abordons nos activités à…
Skills: Data Analytics, Business Development, Advanced Excel, Power BI, Tableau
Kowloon City, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Skills: Life Underwriting, Underwriting Assessment, Regulatory Compliance, Workflow System Maintenance, User Acceptance Testing
Sutton, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Digital Banking Education, Fraud Awareness, Communication Skills, Empathy
Guangzhou City, Guangdong Province, China · On-site
GCOO - Asia & Middle East COO Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East regio…
Skills: Vendor Performance Management, Regulatory Compliance, Document Management, Stakeholder Coordination, Business Acumen
Mumbai, Maharashtra, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Business Descriptor International Wealth and Premier Banking (IWPB)…
Skills: Mortgage Sourcing, Channel Management, Asset Product Disbursal, AML Compliance, KYC Due Diligence
Pune, Maharashtra, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Business Descriptor International Wealth and Premier Banking (IWPB)…
Skills: Mortgage Sourcing, Channel Management, DSA Network Management, Real Estate Market Knowledge, Title Document Analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
GCB 4 We are currently seeking a high calibre professional to join our team as Associate Director In this role you will: Originate, execute and support event driven/flow corporate, structured and/or capital markets (CMA)…
Skills: Corporate Finance, Structured Finance, Capital Markets, Financial Modeling, Credit Analysis
Taguig, Metro Manila, Philippines · On-site
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: Product Development, Product Management, Portfolio Management, Cross-selling, Up-selling
Guangzhou City, Guangdong Province, China · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Skills: AI Safety, GenAI, LLMOps, Red Teaming, Adversarial Testing
Xi'an, Shaanxi, China · Hybrid
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Skills: SRE, CI/CD, DevSecOps, Python, Java
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The role focuses on generating revenue by meeting the needs of personal banking and advance customer segments within a branch setting. Responsibilities include acquiring new customers, deepening existing relationships, and ensuring a high-quality customer experience across multiple channels.
Candidates must be able to utilize the EDRAS based sales process to discover customer needs and provide appropriate referrals. The role requires a commitment to regulatory compliance, fraud prevention, and maintaining operational risk standards.
A branch based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required. Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition.
Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs. Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes:
1. Engaging and Discovering Customer Needs on Branch Entry
2. Acquiring New to Bank Customers
3. Deepening Relationships with Customers
4. Delivering Service Excellence
5. Promoting and Delivering Multi-Channel Engagement
6. Supporting the Branch
7. Protect the Bank - through vigilance against fraud, knowing your customer, adhereing to regulations/policies and minimising operational risk
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
