Guangzhou City, Guangdong Province, China · Hybrid
Senior$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Skills: Performance Management, Customer Service, Coaching, Mentoring, Team Motivation
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Skills: API Testing, Automation Testing, Core Banking, Microservices, SQL
Guangzhou City, Guangdong Province, China · Hybrid
Mid level$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organ…
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Senior+$16B raised
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Skills: Relationship Management, Wealth Management, Financial Planning, Sales, Customer Service
China Management Office (CMO) CMO is primarily responsible for supporting China country leadership in managing and executing HSBC’s strategy in this important market, with a central team to support the delivery of key co…
Some careers shine brighter than others. If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. International Wealth and Premier Banking (IWPB) helps deliver …
Functional Description: HSBC Securities Taiwan is a full licensed securities house with focus on cash equity brokerage business in Taiwan. HSBC Global Investment Research (GIR) is a ‘CIB client servicing and revenue gene…
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior+$16B raised
Through our internal Talent Management and succession planning process, we have a strong candidate identified for this position. However, if you feel you have the right skills and experience for this role and would like …
Some careers shine brighter than others. If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC is one of the world’s largest banking and financial servi…
(Senior) Analyst, Corporate Banking - Mainland Corporates - Hang Seng Bank (HK)
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Mid level$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior+$16B raised
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Assistant Manager Third Party Risk and Resilience CCO AMH
Kowloon City, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Mid level$16B raised
GCB 6 Job Summary: We are seeking a self-motivated and detail-oriented Third Party Risk Assistant Manager to join our 1st Line business team in Hong Kong (hybrid working). The successful candidate will support the identi…
Skills: Third Party Risk Management, Risk Assessment, Stakeholder Management, Compliance, Operational Risk
Guangzhou City, Guangdong Province, China · Hybrid
Senior+$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join ou…
Senior Life Product Manager - Hang Seng Insurance - Hang Seng Bank (HK)
Kowloon, Hong Kong, China · On-site
Senior+$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. HSBC México, ofrecemos oportunidades para desarrollar una carrera profe…
HSBC Qianhai HSBC Qianhai Securities Limited (HSBC Qianhai), a joint venture securities company, was incorporated on 28 August 2017, pursuant to Supplementary Agreement X to the Closer Economic Partnership Arrangements (…
Kowloon City, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior+$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Skills: Complaint Handling, Team Leadership, Customer Relations, MI Reporting, Stakeholder Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 35d ago
~40 hrs/week
Responsibilities
The Team Manager - Client Services is responsible for performance management of a team of 12-15 members, handling escalated customer concerns, and ensuring excellence in service delivery. The role also involves leading business-as-usual performance and driving change and innovation within the team.
Requirements
Candidates should have a positive attitude, experience in coaching and mentoring, and the ability to motivate teams. Strong interpersonal and communication skills are essential for building relationships with stakeholders and anticipating their needs.
Full job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of TEAM MANAGER - CLIENT SERVICES.
Principal responsibilities
Complete accountability of performance management for a team with spans between 12-15
Own and manage escalated customer concerns and complaints for the team
Lead and drive BAU performance. ensure consistency and excellence in customer service delivery, robust risk control and management
Champion and embrace change and innovation within the team
Demonstrate ownership and common sense with all that you do, sharing best practice across teams and peers
Understand and translate the immediate business/function strategy into actions for your team
Requirements
Have a positive, can-do attitude with a desire to get things right first time every time, and work around limitations
Experience of coaching, mentoring, developing others
Able to motivate the teams and develop a culture of empowerment
Good interpersonal skills with the ability to build and maintain working relationships with Business Partners / Stakeholders
Ability to anticipate future stakeholder needs and take actions today
Great written and communication skills in English
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking