Manager WPB Process and Solutions (12-months) - HK Business
Kowloon, Hong Kong, China · On-site
Senior$16B raised
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GIFT City IWPB Business Development Manager, Onshore
Gandhinagar Taluka, Gujarat, India · On-site
Senior$16B raised
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Client Service Executive, Hong Kong Team - Private Banking
Hong Kong Island, Hong Kong, China · On-site
Mid level$16B raised
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$41k–$44k/yr
Mid level$16B raised
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Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Communication Skills, Empathy, Problem Solving, Digital Literacy
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Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level$16B raised
Some careers shine brighter than others. If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. International Wealth and Premier Banking (IWPB) helps deliver …
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Skills: React, Spring Boot, Cloud Computing, AI-Assisted Development, API Development
Functional Description Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s mon…
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Temporary
bachelor degree
Professional Development, Flexible Working
Posted 26d ago
Apply by Jul 12
~40 hrs/week
Responsibilities
Lead the end-to-end delivery of WPB process solutions, including launch strategies, migration planning, and operational streamlining. Manage a project portfolio to drive commercial outcomes, ensure regulatory compliance, and coach team members to build transformation capability.
Requirements
Requires a university degree and experience in retail banking or financial services with a strong grasp of project lifecycles. Candidates should possess excellent negotiation skills, the ability to lead teams, and fluency in English and preferably Cantonese.
Full job description
GCB 5
We are currently seeking a high calibre professional to join our team as a Manager WPB Process and Solutions (12-months).
In this role you will:
Analyse capability/feature changes against delivery plans, shape launch strategies, and identify adoption/readiness risks while managing key stakeholder expectations.
Plan and run releases end-to-end; lead migration, pilot and go-live planning across Technology, Business, Delivery, Marketing and frontline teams.
Understand functional and data product design to support analytics, dashboards, reporting, adoption monitoring and benefits realisation.
Ensure governance and regulatory compliance; manage required in-country approvals and adhere to relevant governance standards.
Manage a value-stream aligned project portfolio; Align demand to objectives and translate these into delivery plans.
Provide production support and operational consulting. Support service/system enhancements, define operating models, and establish procedures in relevant areas.
Drive commercial and risk outcomes, deliver process redesign, operational streamlining and cost savings to improve revenue and/or reduce fraud risk; share best practices with regional offices.
Participate in incident handling to minimise business impact, monitor helpdesk support, and execute testing for ad-hoc fixes/small initiatives.
Support specific governance administration and assist with AMH RBW Executive Officer/Responsible Officer registration and related arrangements.
Coach and develop team members through feedback and performance support; contribute to communities of practice, ensure strong project induction/orientation, and curate learning content to build transformation capability.
Strong understanding of frontline and operations processes, tools and systems to define end-to-end requirements.
Experience delivering change across varied environments (e.g., branches, contact centres, operations, head office) is an advantage.
Experience working with senior stakeholders; Able to work independently under pressure in a fast-paced environment; capable people leader who motivates and develops others.
Solid grasp of project lifecycle; ability to manage multiple projects/releases concurrently. Knowledge of change frameworks preferred.
Requirements gathering and design experience across business/operations/technology preferred. Strong planning and change management skills (communications, training, migration, implementation). Familiarity with HSBC standards/processes and project tools is an advantage;
Excellent negotiation, relationship management, influencing and ability to challenge constructively.
Pragmatic, data-led judgement; strong problem-solving and sound judgement to resolve issues.
Strong written and spoken English; Cantonese fluency preferred
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking