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Full-time
associate degree
Posted 25d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The role focuses on acquiring new affluent customers and achieving sales targets through roadshows and events. It also involves providing quality after-sales engagement to maintain long-term client relationships and adhering to regulatory standards.
Requirements
Candidates should hold at least a diploma and possess proven experience in acquiring affluent clients with knowledge of cards and loan products. Proficiency in English, Bahasa Malaysia, and/or Mandarin is required to serve diverse customer segments.
Full job description
Some careers grow faster than others.
If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Banking.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Client Engagement Executive working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.
Principal Responsibilities:
Achieve performance expectations and contribute toward the Retails business in line with IWPB strategic direction
Support and engage in roadshow or events including approach prospect leads for acquisition to deliver the overall sales result
Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities
To champion and drive a culture that supports the HSBC branded customer experience
Provide quality after sales engagement to strengthen long-term relationships
Ensure 100% completion of mandatory training within deadlines.
Support achievement of HSBC vision, values, goals and culture in personal behavior, actions and decision making.
Demonstrate effectiveness, strong team player and Can-Do spirit by sharing knowledge and good practice.
Understand and adhere to regulations and regulatory guidance promptly by reporting any breaches in accordance with local procedures.
Ensure adherence to applicable Global, regional and country standards and policies.
Safeguards the Bank from loss and always protects the Bank’s reputation.
Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Section 4 of the Group Operations FIM
Qualifications - External
Min Diploma in any field or equivalent sales experience
Strong interpersonal and communication skills with the ability to engage with customer effectively
Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
High level of self-discipline, accountability and willingness to learn from mistakes to avoid repeated errors
Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products
Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
Related keywords
International Wealth and Personal BankingRetail BankingWealth ManagementAsset ManagementGlobal Private BankingInsuranceCardsLoan ProductsBorrowing ProductsAffluent SegmentCustomer ExperienceComplianceOperational RiskSales ResultsClient Engagement
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking