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Research and collaborate with cross-functional teams to create high-quality technical guides, KBAs, and FAQs for security products. Translate complex technical information into simple, engaging content while assisting with UI design for feature discoverability.
Requires 5-10 years of experience in enterprise-class software documentation with strong skills in English grammar and technical composition. Proficiency with Git, markup languages, and security-related IT systems is highly desired.
As a technical author for HP Wolf Security in Cambridge, United Kingdom, you will be working across a variety of our documentation. If you are naturally curious and inquisitive, thrive in a very collaborative environment, are comfortable working with modern technical writing tools, and importantly, always ask how a particular piece of documentation helps the product user -- this role is for you! If you are convinced that you are a perfect match, then apply now and join our HP family! (see https://www.hpwolf.com/).
Research and collaborate with a cross functional team (product management, engineering, testing and validation, marketing, support, and related groups) to create and work on a variety of documents while meeting high quality standards. The documents can be anything from various types of guides, knowledge-base articles (KBAs), frequently asked questions (FAQs), etc.
Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content which sets the product user up for success.
Be proactive in communicating statuses and issues and drive the process of getting the documents reviewed and approved by a global team.
Professionally and consistently self-edit own work and assist in editing the work of other team members when necessary.
Meet requirements for speed, deadlines, and methodology.
Maintain focus on delivering documentation in the most efficient and productive way.
Assist with UI design to enable in-product marketing and feature discoverability.
What it's like
As part of a small, focused, and talented team you'll get the support to deliver high quality, reliable work & you'll be trusted to suggest, investigate and deliver new ideas. And you will also work on hybrid basis from our office in Cambridge.
We are looking for experienced candidates with at least 5-10 years’ experience in building and improving commercial, enterprise-class online and print-styled software documentation for the full range of end users.
Exceptional communication skills – both verbal and written.
Proven ability with English spelling, grammar, punctuation, syntax and composition rules, and a clear business/technical writing style.
Strong editing skills.
Demonstrable ability to quickly grasp and document technical, abstract, or advanced concepts clearly to any audience level required by any of our products.
Detail-oriented, diligent, and with the ability to multi-task and follow through on multiple documentation projects.
Demonstrable excellence in technical writing. Candidates might be asked to take a writing test.
Strong experience with solving communication problems for conceptually complex enterprise products, especially those including subjects such as IT systems security, system software, management systems, databases, and client-server architectures. Direct experience with security products is highly desirable.
Experience working with modern technical writing tools and methodologies.
Experience working with lightweight markup languages.
Experience working with distributed version control systems such as Git.
Experience working with Visio or Figma to produce infographics and diagrams.
You will work well within a team but will have a desire and inclination to work through problems independently and have a self-motivated enthusiasm for continuous learning.
Degree in Computer Science or related field.
Working knowledge of cloud-native architectures and / or exposure to security systems.
Attention to detail.
Ability to work under pressure.
Comfortable with modern technical writing tools and methodologies.
You’re out to reimagine and reinvent what’s possible- in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
The primary focus of the HP Wolf Security team is developing cyber security solutions to protect our customers devices and data. The digital threat landscape is ever-changing and as the cyber security industry reacts and adapts to changes, so too do the malware authors. Our unique micro-virtualization technology ensures that customers are protected from even the most bleeding edge cyber security threats. That micro-virtualization technology forms a key pillar in a wider cyber security suite that we're actively developing.
To see what our engineering teams are working on, check out our technical blogs: https://threatresearch.ext.hp.com/blog
Our history:
Inspired by the isolation principles of traditional virtualization, our team known then as Bromium, created a game-changing technology called micro-virtualization to protect end users against advanced malware. Every task the user performs, such as opening a document or clicking on a link, is isolated in its own micro-VM, with access to just the resources required for that task, and existing just for the life of the task. Protection is thus provided through isolation, without relying on detection, hence reliably defending the user from polymorphic and even zero-day malware.
Bromium was acquired by HP Inc on 19 September 2019 forming HP Wolf Security.
For more information, visit our website: https://www.hp.com/uk-en/security/endpoint-security-solutions.html
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
HP, for your best work.
Offices: 1501 Page Mill Road, Palo Alto, CA 94304, US · Cami de Can Graells, 1, Sant Cugat del Valles, Catalonia 08174, ES · Soseaua Fabrica de Glucoza 5, Bucharest, Bucharest 020331, RO · Engholm Parkvej 8, Lillerod, Capital Region 3450, DK · 11311 W Chinden Blvd, Boise, ID 83714, US
HP, for your best work.
Offices: 1501 Page Mill Road, Palo Alto, CA 94304, US · Cami de Can Graells, 1, Sant Cugat del Valles, Catalonia 08174, ES · Soseaua Fabrica de Glucoza 5, Bucharest, Bucharest 020331, RO · Engholm Parkvej 8, Lillerod, Capital Region 3450, DK · 11311 W Chinden Blvd, Boise, ID 83714, US
