Guangzhou, Guangdong, China · On-site
IT运维项目现场主管 Description - 工作职责： A. 服务交付与SLA管控 A1：需要在客户端驻场，负责桌面运维服务的整体交付，确保SLA（服务级别协议）达成率满足合同要求。 A2：负责ITSM工单系统的流转监控，确保事件响应及时。 A3：负责变更管理，评估变更风险，制定回退方案，确保业务连续性。 B. 客户关系与沟通 B1：作为甲方接口人，定期汇报服务数据（周报/月报），维护良好的客情关系。 B2：负责客户投诉的处理与安…
Skills: IT Service Management, SLA Management, Team Leadership, Desktop Support, Incident Management
Singapore, Singapore · On-site
College Intern - Mechatronic Systems & AI Design Description - What a College Intern - Mechatronic Systems & AI Design does at HP: As an Innovation Intern, you’ll be part of a dynamic R&D team pushing the boundaries of m…
Skills: Mechanical engineering, Mechatronics, Motion control, AI, Machine learning
Bucharest, Romania · Hybrid
Regional Supply Chain Security Manager, EMEA Description - The Regional Supply Chain Security Manager is responsible for leading and supporting security programs, investigations, and risk mitigation initiatives across th…
Skills: Security investigations, Risk management, Supply chain security, Loss prevention, Analytical thinking
Singapore · On-site
Product Launch Engineer (Global NPI & Manufacturing) Description - Job Summary Lead technical product readiness and factory execution from Mass Trial through launch and into CPE (Current Product Engineering) by working c…
Skills: Agile Methodology, Amazon Web Services, Angular, API, Automation
Earley, England, United Kingdom · On-site
AI Solution Architect EU - Defence Description - Description - Innovation is in HP’s DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world’s leading technology companies, HP has…
Skills: Artificial Intelligence, Machine Learning, Data Science, Python, C++
Ciudad de México, Mexico · On-site
Partner Sales Representative Description - Job Summary • This role is responsible for collaborating with partners, sharing product information, and achieving sales quotas. The role analyzes sales opportunities, collabora…
Skills: Account Management, Automation, Business Development, Business Planning, Channel Sales
Palo Alto, California, United States · On-site
$147k–$231k/yr
AI Engineer Description - The Opportunity We are launching a Strategic Technology Accelerator, a fast-cycle innovation engine within HP's Strategy & Transformation organization. This team partners closely with GBUs, TIO …
Skills: Python, TypeScript, C++, Artificial Intelligence, LLMs
San Pedro Garza García, Nuevo León, Mexico · On-site
Partner Business manager Description - Job Summary • This role is responsible for collaborating with partners, sharing product information, and achieving sales quotas. The role analyzes sales opportunities, collaborates …
Skills: Account Management, Automation, Business Development, Business Planning, Channel Sales
Palo Alto, California, United States · On-site
$166k–$266k/yr
Global Lead, External Corporate Communications Description - Job Summary This role leads external engagement activities for HP Inc.’s corporate communications team and is accountable for driving media and influencer rela…
Skills: Corporate communications, Media relations, Strategic storytelling, Financial communications, Executive counsel
Houston, Texas, United States · Hybrid
$40/hr–$60/hr
Executive Assistant to SVP -People Business, Functions, and Technical and SVP- Talent and Learning Description - This role provides advanced strategic and tactical support to two SVPs in the People Organization, Executiv…
Skills: Executive Administrative Support, Complex Calendar Management, Executive Communication, Presentation Development, Data Storytelling
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
$74k–$111k/yr
Junior Data & Finance Analyst Description - Job Summary: This role is responsible for supporting Print Marketing and Logistics Finance team by analyzing, reporting, and reconciling financial and operational results, iden…
Skills: Financial analysis, Data extraction, Budgeting, Forecasting, Financial reporting
Austin, Texas, United States · On-site
$147k–$231k/yr
Principal Data Architect – AI-Ready Data & Agentic Solutions Description - We're looking for a Principal Data Architect who has spent their career deep in data and analytics, and is now hands-on with the latest AI techno…
Skills: Data architecture, AI-ready data, Agentic workflows, LLMs, Data modeling
Corvallis, Oregon, United States · On-site
$74k–$114k/yr
Test Engineer Description - HP Indigo is the global leader in digital printing technology, developing breakthrough innovations that are transforming the printing industry. We are seeking a curious, hands-on engineer who …
Skills: Root cause analysis, Debugging, Design of experiments, Statistics, JMP
Batu Kawan, Penang, Malaysia · On-site
Manufacturing/Product Engineer Description - Job Summary This role focuses on designing engineering solutions for manufacturing processes, adhering to established principles and specifications. It involves implementing p…
Skills: Manufacturing Engineering, Mechanical Engineering, Process Improvement, Lean Manufacturing, Project Management
Plainfield, Indiana, United States · On-site
$21/hr–$27/hr
Materials & Distribution Associate Description - Job Summary • This role is responsible for a wide range of inventory control tasks, including shipping, receiving, maintaining materials and supplies, supporting complex t…
Skills: Inventory control, Shipping, Receiving, Data analysis, Process improvement
Austin, Texas, United States · On-site
$131k–$205k/yr
Applied AI Strategy Business Planning Lead - Chief of Staff Description - HP's Applied AI organization is at the center of HP's enterprise AI transformation. The team builds internal AI solutions, runs the AI platform, d…
Skills: Business operations, Strategic planning, Executive communication, Program management, Financial literacy
Batu Kawan, Penang, Malaysia · On-site
Product Engineer Description - Job Summary This role is responsible for designing engineering solutions by applying developed subject matter knowledge. The role includes tasks such as creating cost estimates, time standa…
Skills: Manufacturing Engineering, Mechanical Engineering, Continuous Improvement, Data Analysis, Electrical Engineering
Litchfield Park, Arizona, United States · On-site
$59k–$90k/yr
Logistics Analyst Description - Location: Fulltime onsite Litchfield Park/Phoenix Arizona Role Summary The Logistics Analyst is the on-site expert who orchestrates all shipping activities- picking, packing, staging, load…
Skills: Logistics analysis, Supply chain management, Order fulfillment, Process improvement, Data analysis
Houston, Texas, United States · On-site
$147k–$231k/yr
Principal Consumer Services Product Owner Description - Job Summary This role is responsible for defining, planning, and executing the platform strategy, collaborating with various teams to deliver software solutions tha…
Skills: Product management, Agile methodology, JIRA, Software development, Requirements engineering
San Francisco, California, United States · On-site
$115k–$188k/yr
Senior Quality Assurance Engineer Description - About the Role The Quality Engineering team ensures every HP IQ experience is robust, reliable, and delightful to use. We are looking for a Senior Quality Assurance Enginee…
Skills: Test automation, Quality engineering, Selenium, Playwright, Python
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The role involves managing on-site IT desktop support services, ensuring SLA compliance, and overseeing team performance and project budgets. Additionally, the lead is responsible for maintaining client relationships, managing IT assets, and ensuring adherence to data security protocols.
Candidates must have at least 5 years of IT service experience, including 3 years in a management role, and hold a college degree or higher. Proficiency in ITIL/PMP methodologies, network troubleshooting, and data analysis tools like Excel or Power BI is required.
A1：需要在客户端驻场，负责桌面运维服务的整体交付，确保SLA（服务级别协议）达成率满足合同要求。
A2：负责ITSM工单系统的流转监控，确保事件响应及时。
A3：负责变更管理，评估变更风险，制定回退方案，确保业务连续性。
B1：作为甲方接口人，定期汇报服务数据（周报/月报），维护良好的客情关系。
B2：负责客户投诉的处理与安抚，确保投诉关闭率满足合同要求，提升用户满意度。
B3：参与客户IT例会，承接新的服务需求，识别商机并推动内部立项。
C1：负责工程师团队的日常管理（排班、考勤、备岗），确保现场人力充足。
C2：实施工程师的绩效考核（KPI），执行奖惩机制，激发团队活力。
C3：负责核心人员的保留，制定人才梯队建设计划，控制人员流失率。
D1：负责项目IT资产的全生命周期管理（入库、领用、归还、报废），确保账实相符。
D2：严格执行金融数据安全规范，监督工程师操作行为，杜绝数据泄露风险。
D3：负责机房安全巡检，排查安全隐患。
E1：负责项目预算编制与实际成本的管控。
E2：负责人员编制规划，根据业务量变化动态调整人力，避免人力浪费。
E3：识别项目经营风险，制定应对策略，降低经营损失。
F1：利用Excel/Power BI等工具分析运维数据（MTTR、FCR、TOP故障），输出分析报告。
F2：推动服务流程优化，引入自动化工具或AI技术，提升运维效率。
F3：建立并维护项目知识库（KB），沉淀故障处理经验，减少重复性问题。
1：全日制大专及以上学历，计算机相关专业，持有PMP/ITIL认证，
2：5年以上桌面运维或IT服务项目经验，其中至少3年团队管理经验，有金融行业（银行/证券/基金/保险）工作经验优选。
3：熟悉Windows/macOS/UOS操作系统、AD域控管理及日常办公软件问题解决及硬件排障，能指导工程师排障。
5：熟悉TCP/IP协议、VLAN划分、路由交换基础。
6：大型会保障及日常会议管理经验，熟悉流行的会议设备（Cisco、华为等）。
7：熟练使用ITSM工具（如ServiceNow、Jira、易维、国舜等）。
8：具备数据敏感性，能使用Excel等工具进行数据分析。
9：具备优秀的沟通协调能力，能独立面对甲方汇报工作。
10：具备强烈的客户服务意识，能在压力下妥善处理客户投诉。
11：具备风险预判能力，能制定应急预案并组织演练
12：抗压能力强，能接受突发性加班及驻场工作模式。
13：具备行业信息安全意识
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
HP, for your best work.
Offices: 1501 Page Mill Road, Palo Alto, CA 94304, US · Cami de Can Graells, 1, Sant Cugat del Valles, Catalonia 08174, ES · Soseaua Fabrica de Glucoza 5, Bucharest, Bucharest 020331, RO · Engholm Parkvej 8, Lillerod, Capital Region 3450, DK · 11311 W Chinden Blvd, Boise, ID 83714, US
HP, for your best work.
Offices: 1501 Page Mill Road, Palo Alto, CA 94304, US · Cami de Can Graells, 1, Sant Cugat del Valles, Catalonia 08174, ES · Soseaua Fabrica de Glucoza 5, Bucharest, Bucharest 020331, RO · Engholm Parkvej 8, Lillerod, Capital Region 3450, DK · 11311 W Chinden Blvd, Boise, ID 83714, US
