Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Skills: Customer Service, Data Entry, Document Management, DocuSign, Payroll Processing
Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place.…
Skills: Team Management, Coaching, Performance Feedback, Problem Solving, Critical Thinking
We are looking for a Part Time DSP to work in Ashland, WI. GT Independence believes it’s: Your life. Your choice. We exist to help people live a life of their choosing, regardless of age or ability. We need staff w…
We are looking for a Full Time DSP to work in Eau Claire, Wisconsin. GT Independence believes it’s: Your life. Your choice. We exist to help people live a life of their choosing, regardless of age or ability. We ne…
Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place.…
Skills: Medical Billing, Claims Processing, Microsoft Excel, Microsoft Office, Data Entry
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Skills: Customer Service, Data Entry, Document Management, DocuSign, Compliance
High Point, North Carolina, United States · Hybrid
Entry level
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Skills: Customer Service, Payroll Processing, Data Entry, Record Keeping, DocuSign Administration
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Skills: Personal Care, Mobility Support, Household Management, Community Engagement, Person-Centered Support
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Skills: Personal Care, Mobility Support, Household Management, Community Engagement, Service Plan Implementation
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
High Point, North Carolina, United States · Hybrid
$120k–$160k/yr
Senior
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Montgomery County, Maryland, United States · Hybrid
$120k–$160k/yr
Senior
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
High Point, North Carolina, United States · Hybrid
$200k–$225k/yr
Senior+
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Montgomery County, Maryland, United States · Hybrid
$200k–$225k/yr
Senior+
Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. …
Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place.…
Skills: Medical Billing, Claims Processing, Microsoft Excel, Microsoft Office, Data Entry
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$18/hr–$19/hr
Full-time
high school, associate degree
Flexible Paid Time Off, Competitive Wages, Professional Growth Opportunities
Posted 26d ago
~40 hrs/week
Responsibilities
Provide phone-based customer support to stakeholders and individuals self-directing their care. Manage documentation, payroll checklists, and timesheet reviews to ensure compliance and operational efficiency.
Requirements
A high school diploma or GED is required, while an associate degree is preferred. Candidates should be self-motivated and capable of working in a collaborative call center environment.
Full job description
Make a Meaningful Impact Every Day
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
Our Mission
To help people live a life of their choosing, regardless of age or ability.
GT Independence has earned multiple awards for being an exceptional workplace, including being named a2026 National “Best and Brightest Companies to Work For.”We are also proudly certified as aGreat Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.
As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.
Tasks and Responsibilities
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
EDUCATION
High School Diploma or GED required
Associate degree preferred
WORK ENVIRONMENT
Work is performed in a typical office (call center) setting.
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.
Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.
We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.
Grow your career with us. Grow your impact with us.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work
GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
GT Independence is a national leader in financial management (FMS) services, built by a family, for families. We started out as a single family, and we've grown into a national company that serves tens of thousands of people across the United States.
But we haven’t forgotten our roots. GT is still a family-owned company—and we’re also a disability-owned and led organization that understands daily life with disabilities and long-term care needs. Our foundation is on the beliefs of inclusion, respect, and family.
GT's mission: To help people live a life of their choosing regardless of age or ability.
Offices: 215 Broadus St, Sturgis, Michigan 49091, US · 4000 Wake Forest Rd, Raleigh, North Carolina 27609, US · 5150 North Port Washington Rd, Suite 102, Milwaukee, Wisconsin 53217, US
Fiscal Intermediary ServicesSelf-Directed ServicesHome and Community Based ProgramsCaregiver PayrollVeteran's BenefitsLong-Term Careand AdvocacyService IndustryFinancial ServicesMedical
GT Independence is a national leader in financial management (FMS) services, built by a family, for families. We started out as a single family, and we've grown into a national company that serves tens of thousands of people across the United States.
But we haven’t forgotten our roots. GT is still a family-owned company—and we’re also a disability-owned and led organization that understands daily life with disabilities and long-term care needs. Our foundation is on the beliefs of inclusion, respect, and family.
GT's mission: To help people live a life of their choosing regardless of age or ability.
Offices: 215 Broadus St, Sturgis, Michigan 49091, US · 4000 Wake Forest Rd, Raleigh, North Carolina 27609, US · 5150 North Port Washington Rd, Suite 102, Milwaukee, Wisconsin 53217, US
Fiscal Intermediary ServicesSelf-Directed ServicesHome and Community Based ProgramsCaregiver PayrollVeteran's BenefitsLong-Term Careand AdvocacyService IndustryFinancial ServicesMedical