Edmonton, Alberta, Canada · On-site
$57k–$72k/yr
Job Information Job Title: Contact Centre Advisor Job Requisition ID: 85490 Ministry: Justice Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary, ending in …
Skills: Interpersonal Skills, Communication Skills, Active Listening, Organizational Skills, Time Management
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Senior Investigator Job Requisition ID: 85478 Ministry: Education and Childcare Location: EDMONTON Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanen…
Skills: Investigative Expertise, Report Writing, Interviewing, Conflict Management, Problem Solving
Edmonton, Alberta, Canada · On-site
Role Responsibilities Your main responsibility as an Information Officer is to provide full and accurate information services to callers via the telephone regarding all aspects of the Residential Tenancies Act, Consumers…
Skills: Customer Service, Legislative Interpretation, Call Centre Operations, Case Management, Communication
Edmonton, Alberta, Canada · On-site
$194k–$244k/yr
Job Information Job Title: Crown Prosecutor Job Requisition ID: 84953 Ministry: Justice Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary (2 Years) Scope: …
Skills: Appellate Advocacy, Criminal Law, Legal Drafting, Problem Solving, Independent Decision Making
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Engagement Advisor Job Requisition ID: 80147 Ministry: Indigenous Relations Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Sc…
Skills: Indigenous Engagement, Strategic Analysis, Project Management, Policy Development, Stakeholder Relations
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Business Development Advisor Job Requisition ID: 85305 Ministry: Indigenous Relations Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Pe…
Skills: Stakeholder Relations, Grant Management, Financial Reporting, Project Management, Policy Development
Edmonton, Alberta, Canada · On-site
$102k–$138k/yr
Job Information Job Title: Manager, Financial Reporting and Accountability Job Requisition ID: 85327 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week P…
Skills: Financial Reporting, Accountability, Team Leadership, Financial Statement Preparation, Audit Coordination
Calgary, Alberta, Canada · On-site
$50k–$63k/yr
Job Information Job Title: Administrative Support 3 & 4 Talent Pool (Edmonton & Calgary) Job Requisition ID: 82922 Ministry: Various Location: Edmonton & Calgary Full or Part-Time: Full-time and Part-time Hours of Work: …
Skills: Microsoft Office Suite, Customer Service, Relationship Building, Written Communication, Verbal Communication
Edmonton, Alberta, Canada · On-site
Job Information Job Title: Small Engine Mechanic Job Requisition ID: 84348 Ministry: Forestry and Parks Location: Edmonton Full or Part-Time: Full Time Hours of Work: 40 hours hours per week Permanent/Temporary: Temporar…
Skills: Small Engine Repair, Diagnostics, Preventative Maintenance, Inventory Management, Field Support
Calgary, Alberta, Canada · On-site
$65k–$82k/yr
Job Information Job Title: Judicial Paralegal Job Requisition ID: 79041 Ministry: Justice Location: Calgary Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Comp…
Skills: Calendar Management, Legal Research, Proofreading, Case Citation Verification, Confidentiality
Edmonton, Alberta, Canada · On-site
$102k–$138k/yr
Job Information Job Title: Manager, Intergovernmental Policy Job Requisition ID: 85554 Ministry: Assisted Living and Social Services Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Per…
Skills: Intergovernmental Relations, Policy Analysis, Stakeholder Coordination, Strategic Advice, Issues Management
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Planning & Performance Analyst (02 Positions) Job Requisition ID: 85335 Ministry: Energy and Minerals Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permane…
Skills: Business Planning, Performance Reporting, Data Analysis, Strategic Planning, Technical Writing
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Issues Coordinator / Strategic Issues Advisor Job Requisition ID: 85596 Ministry: Children and Family Services Location: Edmonton, Alberta Full or Part-Time: Full Time Hours of Work: 36.25 hour…
Skills: Technical Writing, Editing, Proofreading, Issues Management, Analytical Skills
Municipality of Crowsnest Pass, Alberta, Canada · On-site
$62k–$80k/yr
Job Information Job Title: Interpreter Job Requisition ID: 85410 Ministry: Tourism and Sport Location: Municipality of Crowsnest Pass Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: …
Skills: Interpretive Programming, Public Speaking, Research, Customer Service, Mentoring
Edmonton, Alberta, Canada · On-site
$77k–$101k/yr
Job Information Job Title: Project Coordinator Job Requisition ID: JR84749 Ministry: Infrastructure Location: Edmonton AB Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary – …
Skills: Project Coordination, Document Management, Site Supervision, Quality Control, Negotiation
Edmonton, Alberta, Canada · Hybrid
$57k–$72k/yr
Job Information Job Title: Recoveries & Legal Administrative Assistant Job Requisition ID: 85513 Ministry: Treasury Board & Finance Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Perm…
Skills: Multi-tasking, Problem Solving, Communication Skills, Microsoft Word, Microsoft Excel
Edmonton, Alberta, Canada · On-site
$102k–$138k/yr
Job Information Job Title: Manager, Transformation Strategy and Policy Job Requisition ID: 85576 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Perma…
Skills: Policy Development, Strategic Thinking, Project Management, Analytical Skills, Stakeholder Engagement
Edmonton, Alberta, Canada · On-site
$98k–$108k/yr
Job Information Job Title: Legislative Advisor Job Requisition ID: 85210 Ministry: Environment and Protected Areas Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: …
Skills: Legislative Development, Policy Analysis, Project Management, Cabinet Materials Preparation, Stakeholder Management
Calgary, Alberta, Canada · On-site
$83k–$114k/yr
Job Information Job Title: Network Analyst Job Requisition ID: 85254 Ministry: Justice Location: Calgary Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competi…
Skills: Network Analysis, Microsoft 365 Administration, Azure Cloud Services, Network Routing Protocols, SDWAN
Edmonton, Alberta, Canada · On-site
$85k–$111k/yr
Job Information Job Title: Training Sergeant Job Requisition ID: 85525 Ministry: Public Safety and Emergency Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 40 hours per week Permanent/Temporary: …
Skills: Training Design, Curriculum Development, Adult Learning Theory, Leadership, Stakeholder Management
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The advisor screens and assesses client calls to provide accurate information and guidance regarding justice system programs and services. They deliver information via telephone, email, and in-person kiosks while providing referrals to appropriate government and legal bodies.
Requires a high school diploma and three years of related experience in a contact centre or customer service environment. Preference is given to candidates with legal field experience and proficiency in CRM or legal software like CASES and JOIN.
Job Information
Job Title: Contact Centre Advisor
Job Requisition ID: 85490
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary, ending in January 2027, with additional temporary vacancies anticipated in October 2026
Scope: Open Competition
Closing Date: July 13, 2026
Classification: Administrative Support 5 (015ASA)
Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service
The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provide various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta.
To learn more about Court and Justice Services please follow the link at https://www.alberta.ca/court-and-justice-services.
Are you a dynamic, client-focused professional with strong problem-solving skills? Join our team and make an impact by helping Albertans access information and services related to the justice system!
As a Contact Centre Advisor with Court and Justice Services (CJS), you will use your knowledge of policies, programs, and procedures to deliver accurate information and exceptional client service experiences.
Your responsibilities will include, but are not limited to:
To be successful in this role, you will bring:
Please click on this link to view the job description for this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
In this role, you will contribute to our team by demonstrating the following behavioral competencies:
Required: High School Diploma and three (3) years of related experience in a contact centre and/or customer service environment.
Equivalency: Directly related experience or education will be considered on the basis of:
Assets
Preference will be given to candidates with:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Final candidates will be required to undergo a security screening.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA have to offer to prospective employees:
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie at [email protected].
Bringing you information about government news and services. Comment rules: http://alberta.ca/SMComments
Work with the Alberta government to build a stronger province for current and future generations. We offer diverse and rewarding employment opportunities in an environment that encourages continuous learning and career growth. We are one of the largest employers in Alberta with over 27,000 employees throughout the province. We are an award winning organization that values respect, accountability, integrity, and excellence. Our employees share a common vision of proudly working together to build a stronger province and make a positive and lasting difference in the lives of Albertans. The people of Alberta enjoy a very high quality of life, including the lowest overall taxes in Canada. www.jobs.alberta.ca Please see our comment policy: https://www.alberta.ca/social-media-comment-policy.aspx
Offices: Public Service Commission, Edmonton, Alberta T5J 2N2, CA
Bringing you information about government news and services. Comment rules: http://alberta.ca/SMComments
Work with the Alberta government to build a stronger province for current and future generations. We offer diverse and rewarding employment opportunities in an environment that encourages continuous learning and career growth. We are one of the largest employers in Alberta with over 27,000 employees throughout the province. We are an award winning organization that values respect, accountability, integrity, and excellence. Our employees share a common vision of proudly working together to build a stronger province and make a positive and lasting difference in the lives of Albertans. The people of Alberta enjoy a very high quality of life, including the lowest overall taxes in Canada. www.jobs.alberta.ca Please see our comment policy: https://www.alberta.ca/social-media-comment-policy.aspx
Offices: Public Service Commission, Edmonton, Alberta T5J 2N2, CA
