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Full-time
bachelor degree
Attractive Salary, Night Shift Allowance, Annual Salary Review, Premium Healthcare, Mental Health Care, Personal Event Bonuses
Posted 45d ago
~40 hrs/week
Responsibilities
The Workforce Lead is responsible for managing employee schedules, forecasting staffing needs, and optimizing business processes through a rule engine module. They also provide training on WFM procedures and conduct performance evaluations to ensure operational efficiency.
Requirements
Candidates must have a bachelor's degree in Computer Science or IT and at least 2 years of experience in a similar role. Proficiency in data tools like Power BI and basic web development languages is preferred.
Full job description
Gear Inc. is looking for a Workforce Lead for our team in Danang. As a Site Supervisor, you will effectively evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions and system enhancements through the business rule engine module. Provides day-to-day support for the originations, resolves issues affecting the organization, and ensures the successful execution of plan enhancements through close coordination with Operations.
Responsibility
Involved in creating and managing employee schedules to ensure adequate coverage. Involves analyzing call volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences;
Train new members with the WFM (Workforce management) procedures and policies. Ensure new hires receive training on the company's WFM software, policies, and procedures;
Evaluate members' performance and provide feedback. Involves setting employee goals to improve performance and regularly conducting performance evaluations;
Develop and implement policies and procedures. Typically, these relate to managing a workforce;
Improve WFM processes and procedures, identify areas for improvement and implement changes to optimize the efficiency and effectiveness of the workforce;
Analyze data to optimize staffing levels and schedules. Use historical data and trends to predict future business volume, forecast future staffing needs, and create efficient and effective schedules;
Work closely with other departments, such as customer service and operations, ensure staffing levels align with business goals and objectives;
Provide high-level analysis every time there will be mishops in metrics.
Key skills and experience
A bachelor's degree in Computer Science or Information Technology and related work experience are required;
Minimum 2 years of experience in the same or similar role;
Proficiency in MS Tools, Google Suite, Spreadsheet, Power BI, Data Studio, or other database management systems;
Proficiency in programming or web developing languages such as HTML/HTML5, CSS/CSS3, and JavaScript/jQuery, PHP is preferred;
Excellent communication and interpersonal skills;
Detail-oriented with the ability to multitask in a fast-paced environment;
Critical thinking skills;
Problem-solving skills and the ability to remain calm under pressure;
Ability to work flexible hours and shifts as needed.
Benefits
1. Salary and Benefits
Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
Free drinks (coffee, tea, etc.);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
Working Location: Thanh Khe, Da Nang.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Related keywords
Workforce ManagementWFMStaffingForecastingPower BIData StudioHTMLCSSJavaScriptPHPBusiness Process ImprovementSchedulingPerformance ManagementData AnalysisSpreadsheetsGoogle Suite
Accelerating your business into the new height through our tailor-fit BPO solutions.
Shift Gears. Drive Growth.
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
2007
Headquarters
Singapore, Central Singapore
LinkedIn followers
77,132
Empowering Global Brands Through Custom BPO Solutions
Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.
Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.
Why Gear Inc?
✅ Custom Integration: Solutions evolve to precisely fit client needs
✅ Global Reach: Localized expertise with a worldwide perspective
✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations
For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.
Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.
Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.
- Website: https://www.gearinc.com/
- Facebook: https://www.facebook.com/GearIncGlobal/
- Instagram: @gearincglobal
- YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
moderationcontent moderationimage moderationcontact center solutionscustomer servicecustomer experiencedata entrydata labelingand outsourcingGaming
Accelerating your business into the new height through our tailor-fit BPO solutions.
Shift Gears. Drive Growth.
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
2007
Headquarters
Singapore, Central Singapore
LinkedIn followers
77,132
Empowering Global Brands Through Custom BPO Solutions
Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.
Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.
Why Gear Inc?
✅ Custom Integration: Solutions evolve to precisely fit client needs
✅ Global Reach: Localized expertise with a worldwide perspective
✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations
For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.
Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.
Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.
- Website: https://www.gearinc.com/
- Facebook: https://www.facebook.com/GearIncGlobal/
- Instagram: @gearincglobal
- YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
moderationcontent moderationimage moderationcontact center solutionscustomer servicecustomer experiencedata entrydata labelingand outsourcingGaming