Washington, District of Columbia, United States · Remote OK
$85k–$113k/yr
Senior$450M raised
Who We AreJoin a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Co…
Skills: Leadership, Performance management, Operations management, Strategic planning, Customer service
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity l…
Skills: Customer service, Problem solving, Organizational skills, MS Office suite, Verbal communication
Who We AreJoin a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on…
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity l…
Skills: Escrow account management, Title insurance, Real estate transactions, Closing document preparation, Title report analysis
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commerci…
Skills: Commercial escrow, Title experience, Customer service, Detail-oriented, Organizational skills
Who We AreJoin a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Co…
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity l…
Skills: Escrow account management, Title insurance, Real estate transactions, Document preparation, Closing procedures
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commerci…
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering …
Skills: Administrative Support, Legal Filing, Adobe Pro, MS Office Suite, Outlook
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering …
Skills: Salesforce, Apex, Lightning Web Components, Salesforce Flows, System Integration
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commerci…
Skills: Title underwriting, Commercial real estate law, Risk analysis, Regulatory compliance, Negotiation
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering …
Skills: Salesforce, Data analysis, Product analysis, Business analysis, Data integration
Commercial Underwriting Manager – Hybrid (Tampa or Orlando)
Orlando, Florida, United States · Hybrid
$118k–$157k/yr
Senior$450M raised
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commerci…
Skills: Commercial underwriting, Title insurance, Team management, Leadership, Project management
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity l…
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity l…
Skills: Sales, Client relationship management, Lead generation, Negotiation, Communication
Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity l…
Skills: Team leadership, Operations management, Title insurance, Underwriting support, Escrow support
Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of su…
Skills: Sales, Relationship building, Lead generation, Negotiation, Communication
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering …
Skills: Title insurance, Real estate law, Conveyancing, Underwriting, Legal research
Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering …
Skills: Title insurance, Underwriting, Real estate law, Conveyancing, Risk management
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commerci…
Skills: Title Underwriting, Commercial Real Estate, Risk Analysis, Legal Counsel, Regulatory Compliance
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$85k–$113k/yr
Full-time
bachelor degree
Medical, Dental, Vision, 401k, Paid time off, Paid sick leave
Posted 8d ago
~40 hrs/week
Remote in Rochester, New York, United States
Responsibilities
The Channel Production Manager leads operational functions for title services, overseeing both onshore and offshore teams to ensure production goals are met. This role involves managing performance, driving process improvements, and maintaining strong client relationships to ensure high-quality service delivery.
Requirements
Candidates must have at least 6 years of related experience, including 5 years in a management or leadership capacity. A bachelor's degree or equivalent work experience is required, along with specific experience in the title insurance industry.
Full job description
Who We Are
Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Channel Production Manager provides leadership and ownership for all operational functions related to providing Title services to customers. This position will be responsible for production operations of a group supporting multiple counties, reporting to the Channel Director, and is accountable for an internal team of up to 30 employees, plus leads offshore production teams.
Essential Functions
Has full supervisory responsibility for a staff. Delegates tasks, manages work flow and makes recommendations for staffing needs. Coaches and mentors staff, responsible for performance management. Assigns and directs work, monitoring progress and status of the assigned work.
Drive the day to day operations of a business segment, including both onshore and offshore teams so that goals are met or exceeded. This position ensures organizational flexibility through cross-training objectives and continuously reviewing outsourcing volumes with off-shore operations. By establishing channel goals and objectives there is an opportunity to continuously lead, train, coach and manage performance of employees to ensure individual and team success.
Work closely with our internal customers, ensuring customer service requests and problem resolution meet expectations. Engaging in a strategic partnership with our clients, this position will enhance customer service agreements, resolve issues and concerns, and develop and improve processes to increase efficiencies. Will strengthen our client relationships by working towards solutions, including soliciting feedback on team performance.
In collaboration with the financial organization and Channel Director, will seek to constantly improve unit cost performance; analyze monthly P&L and unit cost data. Utilize available financial tools to provide direction to staff and make changes in operations that have positive impact on financial performance of the team(s).
Challenges the team to think “outside the box” and works with them to effect change in the organization.
Job Complexities
Supervision Received or Extended
Manages a team of subordinate managers and support staff
Manages a large offshore team
Impact
Cultivate business relationships with senior leaders to provide input on strategic business initiatives.
Drive problem solving activities and make informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base.
Works independently and make sound business decisions with minimal supervision.
Knowledge and Skills/Technology Used
Excellent written, verbal and organizational skills; ability to present concepts and ideas.
Effectively recognizes, analyzes and advises on complex production processes.
Builds relationships and has the ability to be a strong contributing team member; ability to work effectively with all levels in the organization including both onshore and offshore teams.
Strong attention to detail, establishing goals/priorities, and meeting deadlines.
Superior analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Must have advanced skills in applying Microsoft Office tools (Excel, PowerPoint) to problem solving.
Typical Education
Bachelor's degree or equivalent work experience
Typical Range of Experience
6+ years of directly related experience
5+ years of management and leadership experience
Title insurance experience required
License or Certification
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American Financial Corporation is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 130 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. First American serves home buyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs. With total revenue of $9.2 billion in 2021, the company offers its products and services directly and through its agents throughout the United States and abroad.
Offices: 1 First American Way, Santa Ana, CA 92707, US
First American Financial Corporation is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 130 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. First American serves home buyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs. With total revenue of $9.2 billion in 2021, the company offers its products and services directly and through its agents throughout the United States and abroad.
Offices: 1 First American Way, Santa Ana, CA 92707, US