Ashburn, Virginia, United States · On-site
$123k–$169k/yr
Sr. Manager, Global Command Center Location: Ashburn, VA Your Role The Sr. Manager, Global Command Center is responsible for leading the U.S. Global Command Center (GCC), a 24x7x365 operation that serves as a central poi…
Skills: Preventative maintenance, Data center infrastructure, Project management, Technical leadership, Vendor management
Woking, England, United Kingdom · On-site
Location: Woking, United Kingdom Your role The Site Engineer II (Shift Engineer) delivers technical customer service and operational support within a data center, acting as the first point of contact for technical issues…
Skills: Data center operations, HVAC, Electrical systems, Mechanical systems, High voltage power distribution
Singapore, Singapore · On-site
Your Role The Regional DE&C Quality Control & Commissioning Lead is responsible for driving quality assurance, quality control, and commissioning excellence across Digital Realty's regional data center development portfo…
Skills: Quality Assurance, Quality Control, Commissioning, Data Center Operations, Project Management
London, England, United Kingdom · On-site
Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The pr…
Skills: Telecommunications, Network infrastructure, Optical fiber installation, Electrical wiring, Network configuration
Singapore, Singapore · Hybrid
The Implementation Manager is responsible for efficient delivery of customer implementations in our data centres, including coordination of internal and external resources, coordination of procurement activities, coordin…
Skills: Project management, Construction management, Data centre infrastructure, Electrical distribution, Data cabling
Dallas, Texas, United States · Hybrid
Description Program Manager – IT Infrastructure & Operations Location: Dallas, TX | Ashburn, VA | San Francisco, CA | Denver, CO | New York, NY | Charlotte, NC | Boston, MA Your Role The Program Manager supports the plan…
Skills: IT Infrastructure, IT Operations, Project Management, Cloud Migrations, Network Upgrades
Dallas, Texas, United States · Hybrid
Position Title: Regional Operations Learning Specialist Location: Dallas, TX Your role As part of the Global Operations Training team, the Regional Operations Learning Specialist supports the full process of development …
Skills: Instructional design, E-learning development, Articulate Storyline, Rise 360, ADDIE model
Manassas, Virginia, United States · On-site
$140k–$155k/yr
Manager Data Center Operations Your role The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations includ…
Skills: Data center operations, Facility management, Mission critical systems, Electrical engineering, Mechanical engineering
City of London, England, United Kingdom · Hybrid
About the role As a Design Engineer, you will support the design and delivery of customer solutions across our data centre portfolio. You will be responsible for creating technical designs, managing capacity and infrastr…
Skills: Autocad, Data centre design, Infrastructure planning, Capacity management, Dcim
Hillsboro, Oregon, United States · On-site
Position Title: Site Engineer I Your role The Site Engineer I position is a contributing member to the site level Data Center Operations team assigned to one or more of our data center properties reporting directly to th…
Skills: Data center operations, Mission critical infrastructure, Generators, UPS systems, HVAC systems
Dallas, Texas, United States · Remote OK
$91k–$145k/yr
Commercial Manager Dallas, TX , Chicago, IL or Remote Your Role As a Commercial Manager, you will lead customer contract renewals across Digital Realty’s North American colocation portfolio. You will develop and execute …
Skills: Commercial management, Contract renewals, Account management, Customer success, Sales operations
Lewisville, Texas, United States · On-site
Position Title: Site Engineer II Your role The Site Engineer II position is a contributing member to the site level Data Center Operations team assigned to one or more of our data center properties reporting directly to …
Skills: Mission critical infrastructure, Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems
Amsterdam, North Holland, Netherlands · On-site
Your role Define and execute EMEA supply chain and procurement strategy Deliver cost reduction and value optimisation targets Lead sourcing activities, RFPs, contract negotiations, and supplier consolidation Establish an…
Skills: Supply chain strategy, Procurement strategy, Cost reduction, Sourcing, RFP management
Amsterdam, North Holland, Netherlands · On-site
Your role Monitor EMEA operational performance against targets periodically, identify corrective actions (repairs & maintenance, recurring capex, etc.), and prepare executive summaries for SLT discussionsLead and coordin…
Skills: Financial Planning & Analysis, Operational Management, Budgeting, Forecasting, Capital Expenditure Management
Lewisville, Texas, United States · On-site
Manager Data Center Operations Your role The Manager Data Center Operations is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations includ…
Skills: Data center operations, Facility management, Mission critical systems, Electrical engineering, Mechanical engineering
Greater London, England, United Kingdom · On-site
Your role The Lead Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main p…
Skills: Data center operations, Mechanical and electrical systems, Incident management, CMMS, SLA compliance
Dallas, Texas, United States · On-site
$108k–$163k/yr
Position Title: Finance Manager, North America FP&A Location: Dallas, TX / Boston, MA The role The Finance Manager is a high-impact leader within the North America Finance team. This role is responsible for providing fin…
Skills: Financial analysis, Financial modeling, Budgeting, Forecasting, Variance analysis
San Francisco, California, United States · Hybrid
$130k–$170k/yr
Title: Senior Manager, Corporate Affairs (West Region) Location: San Francisco or Los Angeles, California Your Role As the regional Corporate Affairs lead, you'll serve as the primary communications partner for Digital R…
Skills: Corporate Communications, Public Relations, Media Relations, Stakeholder Engagement, Storytelling
Dallas, Texas, United States · Hybrid
$115k–$135k/yr
Position Title: Manager, Employee Platforms – Oracle HCM Location: Dallas, TX | Austin, TX | Denver, CO | Charlotte, NC | New York, NY Your Role You will serve as a senior Oracle HCM Cloud expert, leading the design, con…
Skills: Oracle HCM Cloud, Oracle Recruiting Cloud, Core HR, Time & Absence, Benefits Management
Garland, Texas, United States · On-site
Position Title: Site Engineer I Your role The Site Engineer I position is a contributing member to the site level Data Center Operations team assigned to one or more of our data center properties reporting directly to th…
Skills: Mission Critical Infrastructure, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems
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The Sr. Manager, Global Command Center leads the preventative maintenance strategy and operational readiness of mission-critical data center infrastructure. This role oversees technical teams, manages large-scale maintenance projects, and ensures compliance with safety and operational standards.
Candidates must have 7-10 years of experience managing technical facilities teams in mission-critical environments. Proven expertise in developing preventative maintenance programs and managing infrastructure projects is required.
Sr. Manager, Global Command Center
Location: Ashburn, VA
Your Role
The Sr. Manager, Global Command Center is responsible for leading the U.S. Global Command Center (GCC), a 24x7x365 operation that serves as a central point for customer support, alarm monitoring, incident communications, and operational coordination across Digital Realty's data center portfolio. This role provides leadership for GCC operations, ensuring service levels are met, customer issues are resolved in a timely manner, critical infrastructure and connectivity alarms are managed appropriately, and continuous improvements are implemented to support reliability, customer satisfaction, and operational excellence.
Lead and develop the GCC team, including staffing, performance management, coaching, and project oversight.
Ensure critical data center infrastructure alarms and network connectivity alarms are monitored and responded to appropriately, while driving improvements in monitoring capabilities and risk identification.
Manage customer support operations, including customer communications, escalations, service requests, incident notifications, and adherence to customer SLAs.
Partner with operations, engineering, security, and regional teams to resolve customer issues, coordinate service delivery, and improve the customer experience.
Act as a leader during major incidents, coordinating communications, supporting root cause analysis, and driving issue resolution and recovery activities.
Oversee change management communications and ensure customers receive timely notifications for planned maintenance and service-impacting activities.
Lead process improvement initiatives that enhance service quality, operational efficiency, compliance, and customer satisfaction.
Manage GCC projects, ensuring milestones, deliverables, and timelines are achieved.
Monitor and report on operational performance, service levels, quality metrics, customer satisfaction, and GCC effectiveness.
Support budget planning, resource forecasting, and cost management for GCC operations.
7+ years of experience leading customer support, command center, network operations center (NOC), service operations, or data center operations teams in a 24x7 environment.
Experience managing teams, performance programs, staffing plans, and operational objectives.
Knowledge of incident management, problem management, change management, and service delivery best practices.
Experience supporting mission-critical operations, data center environments, telecommunications networks, or technical operations centers.
Strong customer service and stakeholder management skills with experience handling escalations and service-impacting events.
Experience managing operational KPIs, service level agreements, reporting, and continuous improvement initiatives.
Ability to coordinate across multiple teams, regions, vendors, and customers to drive issue resolution and operational effectiveness.
Strong analytical, problem-solving, communication, and organizational skills.
Proficiency with Microsoft Office applications including Excel, Word, SharePoint, and project management tools.
Working knowledge of IT networking, telecommunications, data center operations, and operational support processes.
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Health and Safety
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.
Compensation range: $123,000 - $169,000 annually . This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting.
Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.
Apply today, take charge of your career and grow your talents with us.
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 30+ countries on six continents.
Offices: 5707 Southwest Parkway, Building 1, Suite 275, Austin, TX 78735, US · 60 London Wall, Level 5, London, England EC2M 5TQ, GB · IOI Central Boulevard Towers, 2 Central Boulevard, Unit 29-03, West Tower, Singapore, 018916, SG
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 30+ countries on six continents.
Offices: 5707 Southwest Parkway, Building 1, Suite 275, Austin, TX 78735, US · 60 London Wall, Level 5, London, England EC2M 5TQ, GB · IOI Central Boulevard Towers, 2 Central Boulevard, Unit 29-03, West Tower, Singapore, 018916, SG
