São Paulo, São Paulo, Brazil · On-site
Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing a…
Skills: Team Leadership, Performance Coaching, Call Center Operations, KPI Management, Conflict Resolution
San Salvador, San Salvador, El Salvador · On-site
Job Title: Sr. Specialist, Solution Architecture (TCF) - Bilingual Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and …
Skills: Solution Architecture, Business Analysis, Client Relationship Management, Benchmarking, Business Case Development
Georgia, United States · Remote OK
$92k–$135k/yr
Job Title: Technical Business Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers t…
Skills: BFSI Domain Knowledge, Requirement Gathering, SQL, API Integration, Agile/Scrum
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Title: Specialist Customer Acquisition Job Description The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary…
Skills: Customer Acquisition, Sales Forecasting, CRM Management, Lead Qualification, Lead Conversion
Istanbul, Istanbul, Turkey · On-site
Job Title: Sr. Technical Representative, IT Operations (TCF) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and servic…
Skills: Desktop Support, Network Troubleshooting, Incident Management, Hardware Repair, ITIL Framework
Quezon City, Metro Manila, Philippines · On-site
Job Title: PSBP Generalist I Job Description The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build…
Skills: Employee Engagement, Employee Relations, Compensation And Benefits, Talent Management, Performance Management
Sofia, Sofia-City, Bulgaria · Remote OK
Job Title: Amazon Advertising Specialist Job Description We are looking for an Amazon Advertising Specialist to support the execution and optimization of Amazon marketplace activities, with a strong focus on Amazon PPC, …
Skills: Digital Content Strategy, Amazon B2C, DTC Marketing, SEO, Shopify
Quezon City, Metro Manila, Philippines · On-site
Job Title: Customer Service Advisor - Cantonese 2026 Job Description The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. …
Skills: Customer Service, Cantonese Language, Troubleshooting, CRM Software, Issue Resolution
France · Remote OK
Job Title: EMEA B2B Practice Seller - Remote Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powere…
Skills: Consultative Selling, B2B Business Development, High Tech Sales, Digital Transformation, RFP Management
Fez, Fez-Meknes, Morocco · On-site
Job Title: Directeur de site (F/H) - Fès - Français - Anglais Job Description Qui sommes-nous ? Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous excellons dans l'amélioration de l'expérien…
Skills: Site Management, P&L Management, Budgeting, Leadership, Social Dialogue
Bengaluru, Karnataka, India · On-site
Job Title: Engineering Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the worl…
Skills: Dot Net Development, Kafka, Azure, Unit Testing, Test Automation
Argentina · Remote OK
Job Title: Consultor SAP FI-CO Sr - Full Time Job Description Somos Concentrix. El socio de transformación inteligente. Enfocados en soluciones. Potenciados por la tecnología. Impulsados por la inteligencia. El líder glo…
Skills: SAP FI, SAP FI-AA, SAP CO, SAP FM, Accounts Payable
Argentina · Remote Solely
Job Title: Consultor SAP Group Reporting Sr - Part Time Job Description Somos Concentrix. El socio de transformación inteligente. Enfocados en soluciones. Potenciados por la tecnología. Impulsados por la inteligencia. El…
Skills: SAP Group Reporting, SAP FI, Financial Consolidation, SAP S/4HANA Finance, Functional Support
Portugal · Remote OK
Job Title: Cloud Security Architect - Modern Work Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader t…
Skills: Cloud Security Architecture, Microsoft 365, Microsoft Entra ID, Microsoft Defender XDR, Microsoft Purview
Nicaragua · On-site
Job Title: Supervisor de Calidad y Formacion - Español (temporal) Job Description El/La Supervisor/a de Formación y Calidad es responsable de colaborar en el análisis, la programación y la implementación de toda la capac…
Skills: Quality Assurance, Training Management, Team Leadership, Coaching, Performance Analysis
Chennai, Tamil Nadu, India · On-site
Job Title: Specialist, FAO Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressiv…
Skills: Financial Statements, Journal Entries, GL Reconciliation, Bank Reconciliation, Month End Accruals
Bengaluru, Karnataka, India · On-site
Job Title: Software Engineer II (TCF) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers t…
Skills: Node.js, JavaScript, REST API, AWS, Terraform
Barcelona, Catalonia, Spain · On-site
Job Title: Fashion Support Consultant (Italian-speaking) - On-site - IN02 Job Description Experience the power of a game-changing career Ready to ditch the ordinary and embrace the extraordinary? We’re a global technolog…
Skills: Italian Proficiency, English Proficiency, Spanish Proficiency, Customer Service, Active Listening
Chennai, Tamil Nadu, India · On-site
Job Title: Service Delivery Manager I Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious,…
Skills: Financial Reporting, Global Taxation, Audit & Reconciliation, Process Transition, Team Leadership
Barcelona, Catalonia, Spain · On-site
Job Title: Customer Representative - Bilingual (SPA-ENG)- Onsite - IS02 Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depend…
Skills: Bilingual Spanish and English, Customer Service, Communication Skills, Organizational Skills, Teamwork
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The Team Leader supervises call center associates to ensure performance metrics and contractual KPIs are met through coaching and accountability. They are responsible for day-to-day operations, handling escalated customer calls, and managing employee performance appraisals.
An associate's degree in a related field and two to four years of relevant experience are preferred. Candidates must possess strong leadership, communication, and coaching skills with the ability to work under pressure and a flexible schedule.
Job Title:
Team LeaderJob Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
BRA Sao Paulo - Rua Arquiteto Olavo Redig de CamposLanguage Requirements:
Time Type:
Full timeWe’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
