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Fashion Support Consultant (English - speaking) - On-site IN02
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Full paid training, Career development programs, Specialized courses, Language classes, Performance bonus
Posted 21d ago
~39 hrs/week
Responsibilities
Handle incoming customer inquiries via phone, email, and chat to provide resolutions within established SLAs. Maintain product expertise and log all interaction details into call management systems.
Requirements
Candidates must be proficient or bilingual in English with strong customer care and communication skills. Basic knowledge of IT platforms, including Windows and MS Office, is considered a plus.
Full job description
Job Title:
Fashion Support Consultant (English - speaking) - On-site IN02
Job Description
Experience the power of a game - changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Fashion Support Consultant on our team, you will:
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual customers.
Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
Understand and comply with administrative duties
Your qualifications
Concentrix is a great match if you:
Are proficient or bilingual in English
Have customer care skills – ability to listen to and understand the customers’ need
Can take ownership of, and progress calls to resolution or to escalate call to resolution
Have excellent communication skills and adaptability
Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus
Central location in Barcelona
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:
English (Required), Spanish
Time Type:
Full time
Related keywords
Fashion SupportCustomer ServiceSLACall ManagementIT PlatformWindowsMS OfficeBilingualBarcelonaCustomer Care
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
Technical SupportSales and MarketingOutsourcingCall Centerstechnologycustomer experienceand Technology and servicesInformation TechnologySoftwareUX Design
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
Technical SupportSales and MarketingOutsourcingCall Centerstechnologycustomer experienceand Technology and servicesInformation TechnologySoftwareUX Design