Hyderabad, Telangana, India · Hybrid
Location: Hyderabad, India (Hybrid) This is a hybrid position primarily based in Hyderabad, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the off…
Skills: Application Support, People Management, ITIL, Incident Management, Problem Management
Hyderabad, Telangana, India · Hybrid
Location: Hyderabad, India (Hybrid) This is a hybrid position primarily based in Hyderabad, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the off…
Skills: Java, SQL, Oracle, IBM Information Server DataStage, Shell Scripting
Hyderabad, Telangana, India · Hybrid
Location: Hyderabad, India This is a hybrid position based in Hyderabad, India. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you th…
Skills: Team Leadership, Trade Lifecycle, Trade Settlements, Corporate Actions, Corporate Trust
Rome, Lazio, Italy · Hybrid
$39k–$55k/yr
Location: Rome, Italy (Hybrid) In this position, you’ll be based in our Rome office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexib…
Skills: Corporate Governance Analysis, ESG Analysis, Shareholder Engagement, Board Governance, Stewardship
New York, New York, United States · Hybrid
$145k–$200k/yr
Location: Canton, MA or New York, NY (Hybrid) In this position, you’ll be based in the Canton or New York office for a minimum of three days a week, with the flexibility to work from home for some of your working week. F…
Skills: Project Management, Program Governance, Stakeholder Leadership, Risk Management, Cross-functional Coordination
Kowloon, Hong Kong, China · On-site
Location: Kowloon Bay, Hong Kong In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at com…
Skills: Bank Operations, Quality Assurance, Interpersonal Skills, Problem Solving, Microsoft Office
Bengaluru, Karnataka, India · Hybrid
Location: Bangalore, India This is a hybrid position primarily based in Bangalore, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, givi…
Skills: Business Analysis, Agile Methodology, User Story Creation, Backlog Grooming, UAT Testing
Hong Kong Island, Hong Kong, China · Hybrid
Location: Wanchai, Hong Kong, Hybrid In this position, you’ll be based in the Hong Kong office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about…
Skills: Project Management, Business Readiness, Change Management, Stakeholder Engagement, Regulatory Compliance
City of Edinburgh, Scotland, United Kingdom · Hybrid
Location: Edinburgh, Hybrid. In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our fle…
Skills: Solution Architecture, Cloud Platforms, RESTful APIs, Microservices, Event-Driven Architecture
Melbourne, Victoria, Australia · Hybrid
Location: Melbourne/Sydney, (Hybrid) In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out m…
Skills: Incident Response, Threat Detection, Threat Hunting, KQL, Sigma
Arlington, Texas, United States · Hybrid
$56k–$84k/yr
Locations: Wheeling WV or Houston TX (Hybrid) In this position, you’ll be based in the Wheeling, WV or Houston, TX office for a minimum of three days a week, with the flexibility to work from home for some of your workin…
Skills: Project Management, Legal Entity Management, Account Management, Corporate Governance, Client Relationship Management
Yuexiu District, Guangdong Province, China · On-site
Location: Beijing In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. We give you a world of potential Em…
Skills: Data Processing, Operation Service, Customer Service, Problem Solving, Time Management
City of Edinburgh, Scotland, United Kingdom · Hybrid
Location: Edinburgh, Hybrid In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flex…
Skills: Infrastructure Monitoring, Incident Resolution, Linux Command-Line, Troubleshooting, ITIL Framework
Kowloon, Hong Kong, China · On-site
Location: Kowloon Bay, Hong Kong In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at com…
Skills: Securities Transfer, Corporate Holder Onboarding, Governance And Control, Communication Skills, Problem Solving
Melbourne, Victoria, Australia · Hybrid
Location: Melbourne (Hybrid) Casual Role In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find o…
Skills: Mail Sorting, Document Imaging, OCR Technology, Kodak Scanners, Readsoft Applications
City of London, England, United Kingdom · Hybrid
Location: London (Hybrid) In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computersh…
Skills: Relationship Management, Client Onboarding, Investor Relations, CRM Software Management, Technical Implementation
Bristol, England, United Kingdom · Hybrid
Location: Bristol (UK) In this position, you’ll be based in our Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible wo…
Skills: Financial Services Operations, CREST Knowledge, Stakeholder Management, Analytical Skills, Problem Solving
Hyderabad, Telangana, India · Hybrid
Location: Hyderabad, India (Hybrid) This is a hybrid position based in Hyderabad, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, givin…
Skills: Financial Administration, General Ledger Reconciliation, Data Evaluation, Operational Reporting, English Communication
Bristol, England, United Kingdom · Hybrid
Location: Bristol (Hybrid) In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexibl…
Skills: Microsoft Excel, Microsoft Word, Problem Solving, Compliance Processes, Written Communication
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Lead the Application Support team in triaging and resolving software issues while coordinating with infrastructure and development teams. Manage incident and problem analysis, ensure IT governance compliance, and maintain strong relationships with global business stakeholders.
Requires 12-15 years of IT experience with at least 3 years in people management. Candidates should possess strong troubleshooting skills in Java and SQL, along with experience in infrastructure tools and ITIL principles.
Location: Hyderabad, India (Hybrid)
This is a hybrid position primarily based in Hyderabad, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
When you join this dynamic team as a Application Support Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.
Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.
This role is responsible for the support and maintenance of business-critical applications, ranging from in-house developed systems to third party software, across multiple technology frameworks. As the Team Leader, you will be responsible for ensuring the Application Support team performs effective triaging and resolution of software support issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services. The position is required to work closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management, as well as supporting the successful delivery of new services/applications into the production environment. The Application Support Team Leader is required to forge strong working relationships with key business stakeholders to support demanding priorities and work with other CTS teams, providing support to businesses globally to ensure consistency and alignment of processes and best practice.
• Oversee the application support team providing resolution of application issues for users, partnering with the Service Desk and other technology support teams as required.
• Act as an escalation point for situations requiring urgent attention.
• Management of support analysts within the team to:
o Manage day-to-day operations of support services so that user problems are identified, prioritized, researched, resolved and followed up quickly and competently
o Plan, prioritise and schedule support activities to ensure continuity of service, including DRP & BCP events
o Assist Support Analysts with prioritisation of work items
• Facilitate effective communication between the Application Support team, Service Desk, development teams and other stakeholders.
• Conduct regular reviews of processes, standards and templates with a view to continuous improvement.
• Participate in and represent CTS Development in all key review meetings/forums including the Change Advisory Board (CAB) and Incident Review (IR) meetings.
• Analyse support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved
• Adhere to all IT governance process including: Global Development & Infrastructure Councils, Change Advisory Board, and Computershare Risk Assessment Methodology (CRAM).
What will you bring to the role?
• 3+ years of experience as a Support Analyst working in a complex environment
• Strong interpersonal skills with proven ability to build and maintain strong relationships with stakeholders, including international stakeholders.
• High level of initiative with ability to deal with multiple projects simultaneously with conflicting priorities.
• Proven experience supporting integrated products
• Strong leadership, influencing, negotiation and communication skills
• Excellent customer service skills
• Ability to work under pressure and set, work and deliver to tight deadlines/milestones
• Excellent analytical and research skills with the ability to collect and analyse complex material and data and present it in accessible formats
• Experience leading or mentoring a small team
• Knowledge of ITIL methodology
• Proficient with service desk tools
Rewards designed for you
Health and wellbeing Our health and wellbeing rewards are designed to support you and your family.
Paid time away from work Our employees enjoy a competitive paid time off package.
Save for your future We will support you along your retirement savings journey.
Income protection To ease concerns when the unexpected occurs, our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
Parental leave We offer paid parental leave, flexible working, and a caring and inclusive culture.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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Welcome to a world of potential Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 11,000 people in around 90 offices worldwide. Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence. Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you. If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
Offices: Melbourne, Victoria VIC 3067, AU · 115 Grenfell St, Adelaide, South Australia 5000, AU · 159 Hurstmere Road, Auckland, AUK 0622, NZ · Tower W1, Oriental Plaza, 1 East Chang An Ave, Dong Cheng District, Suite 907-909, Beijing, CN · The Pavilions, Bristol, England BS4 5DR, GB
Welcome to a world of potential Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 11,000 people in around 90 offices worldwide. Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence. Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you. If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
Offices: Melbourne, Victoria VIC 3067, AU · 115 Grenfell St, Adelaide, South Australia 5000, AU · 159 Hurstmere Road, Auckland, AUK 0622, NZ · Tower W1, Oriental Plaza, 1 East Chang An Ave, Dong Cheng District, Suite 907-909, Beijing, CN · The Pavilions, Bristol, England BS4 5DR, GB
