Johnston, Rhode Island, United States · Hybrid
Strategy Director At Citizens, we’re more than a bank — we’re a team of forward-thinking professionals committed to helping our customers, colleagues, and communities reach their full potential. The Strategy Director pla…
Skills: Strategic Planning, Operational Execution, Financial Modeling, Business Transformation, Stakeholder Management
Johnston, Rhode Island, United States · Hybrid
$97k–$125k/yr
Citizens is currently in the process of delivering a transformed sourcing experience to the business. In the role as a Sourcing Lead, you will be armed with key spend data, forward looking market intelligence and a fully…
Skills: Strategic sourcing, Contract negotiation, Vendor management, Financial modeling, Analytical skills
City of Rochester, New York, United States · On-site
$21/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Glen Allen, Virginia, United States · On-site
$22/hr–$25/hr
Records Management Coordinator (Mortgage Document Custodian Specialist) The Records Management Coordinator, also known as the Mortgage Document Custodian Specialist, is responsible for the review, validation, and ongoing…
Skills: Mortgage collateral documentation, Document review, Regulatory compliance, Audit readiness, Standard operating procedures
Chesterland, Ohio, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Problem solving
Wexford, Pennsylvania, United States · On-site
The Floor Care Maintenance Tech role within Real Estate Operations has responsibility for floor maintenance, upholstery cleaning and temporary coverage for routine office cleaning and janitorial services within our Retai…
Skills: Floor maintenance, Upholstery cleaning, Janitorial services, Stripping and waxing, Carpet cleaning
Westwood, Massachusetts, United States · Hybrid
$110k–$130k/yr
Citizens’ Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst with a primary focus related to all aspects of Business Banking customer portfolio management and enabling data-driven insights t…
Skills: Data analysis, SQL, Python, Tableau, Microsoft Excel
Medford, Massachusetts, United States · On-site
$97k–$129k/yr
The Conduct and Ethics Manager is an independent compliance partner who is responsible for working day-to-day with the Conduct and Ethics Director, the Control Room team, and our CFG business partners, at all levels of t…
Skills: Compliance risk management, Conflict management, Trade surveillance, Regulatory analysis, Policy implementation
New York, New York, United States · On-site
$28/hr–$35/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Johnston, Rhode Island, United States · Hybrid
$95k–$123k/yr
As the Third Party Risk Sr Analyst, you will manage vendor issues, complete quality assurance functions and execute Third Party Vendor Assessment reviews. This will include managing relationships with both business leade…
Skills: Third party risk management, Cybersecurity controls, Vendor assessment, Risk analysis, Governance risk and compliance
Irving, Texas, United States · On-site
As the HM Loss Mitigation Decisioning, you will perform reconciliation process on files received from Front End Fulfillment Group by going into the loan system. The Front End Fulfillment group will send task to Decisioni…
Skills: Mortgage Lending Guidelines, Automated Underwriting Systems, Financial Analysis, Credit Report Interpretation, Income Documentation Review
Johnston, Rhode Island, United States · Hybrid
$123k–$161k/yr
Citizens has recently transformed the sourcing experience to the business. In the role as a Senior Sourcing Lead, Banking Services & Operations, you will be armed with key spend data, forward looking market intelligence …
Skills: Strategic sourcing, Contract negotiation, Vendor management, Financial modeling, Analytical skills
Johnston, Rhode Island, United States · On-site
$123k–$161k/yr
Citizens has recently transformed the sourcing experience to the business. In the role as a Senior Sourcing Lead, you will be armed with key spend data, forward looking market intelligence and a fully integrated source t…
Skills: Strategic sourcing, Procurement, Contract negotiation, Spend analysis, Market intelligence
United States · Hybrid
Location & Work Arrangement This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week from one of the following hub locations: • Johnston, RI • Westwood, MA • Boston…
Skills: Risk management, Control monitoring, Cybersecurity, Information security, Technology risk
Johnston, Rhode Island, United States · Hybrid
$142k–$175k/yr
4 Days in the office from any of our locations in Johnston RI, Dallas TX, Nashville TN, Iselin NJ, Westwood or Medford MA, or Phoenix AZ and couple other locations Role is not relocation eligible. Principal SASE Engineer…
Skills: Netskope, SASE, SSE, Zero Trust, Network Engineering
Johnston, Rhode Island, United States · Hybrid
$140k–$248k/yr
Citizens has transformed the Strategic Sourcing experience across the enterprise. As a Category Team Manager within Strategic Sourcing, you will direct a team of Sourcing colleagues, leverage advanced spend analytics, fo…
Skills: Category management, Strategic sourcing, Vendor management, Financial modeling, Negotiation
Jacksonville, Florida, United States · On-site
About our Special Investigations Unit (SIU) At Citizens, financial stewardship drives our Special Investigations Unit’s (SIU) mission to detect and deter insurance fraud with speed and precision. We are committed to cont…
Skills: SQL, Python, R, Power BI, Tableau
Bristol Township, Pennsylvania, United States · On-site
$21/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Financial advice, Communication skills, Problem solving
Johnston, Rhode Island, United States · Hybrid
$114k–$152k/yr
4 Days in the office from any of our locations in Johnston RI, Dallas TX, Nashville TN, Iselin NJ, Westwood or Medford MA, or Phoenix AZ and couple other locations Role is not relocation eligible. Senior Network Engineer…
Skills: Network automation, Multi-cloud, Hybrid-cloud, Itential, Terraform
Johnston, Rhode Island, United States · Hybrid
Servicing Operations Manager – Retail Retirement Servicing As the Servicing Operations Manager for the Retirement Services team, you will lead the daily operations of a team of 12–15 colleagues within Consumer Deposits a…
Skills: Leadership, People management, Operations management, IRA servicing, Regulatory compliance
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The Strategy Director bridges business and technology by translating strategic priorities into actionable execution plans for Commercial Operations. This role focuses on driving operational growth, optimizing performance, and advancing innovation through AI and automation initiatives.
Requires a bachelor's degree in Business, Finance, or Strategy and at least 7 years of experience in strategy, operations, or consulting. Candidates must demonstrate strong analytical skills and a proven ability to translate strategic vision into operational results.
Strategy Director
At Citizens, we’re more than a bank — we’re a team of forward-thinking professionals committed to helping our customers, colleagues, and communities reach their full potential.
The Strategy Director plays a critical role in bridging business and technology, translating strategic priorities into actionable execution plans, and ensuring alignment with enterprise objectives and measurable outcomes. This role drives day-to-day operational execution while contributing to longer-term strategic planning across Commercial Operations.
This individual partners closely with senior leadership to support business growth, optimize performance, and advance innovation, including automation and AI-driven initiatives.
Primary Responsibilities
Qualifications
Hours & Work Schedule
#LI-Citizens1
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
