Johnston, Rhode Island, United States · Hybrid
Servicing Operations Manager – Retail Retirement Servicing As the Servicing Operations Manager for the Retirement Services team, you will lead the daily operations of a team of 12–15 colleagues within Consumer Deposits a…
Skills: Leadership, People management, Operations management, IRA servicing, Regulatory compliance
Newark, Delaware, United States · On-site
Finance Manager / Assistant Vice President – Home Equity Strategic Finance & Portfolio Analytics Position Summary The Finance Manager / Assistant Vice President serves as the lead finance partner helping develop a new or…
Skills: Financial Modeling, Strategic Finance, Portfolio Analytics, Capital Markets, Forecasting
Hudson, New Hampshire, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
Wolfeboro, New Hampshire, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Customer service, Cash handling, Financial advice, Communication skills, Problem solving
Ventnor City, New Jersey, United States · On-site
Citizens JMP Securities is seeking a Publishing Specialist (Supervisory Analyst) to support the production, review, supervision, and distribution of equity research. This individual will be responsible for ensuring resea…
Skills: Equity research, Supervisory review, Regulatory compliance, FINRA regulations, BlueMatrix
Shelton, Connecticut, United States · On-site
The Senior Pricing & Profitability Analyst for personal loans is a key member of the Credit Risk & Pricing team, responsible for developing pricing and profitability strategies across the unsecured consumer lending portf…
Skills: Pricing strategy, Credit risk, Profitability analysis, Financial modeling, SQL
Woburn, Massachusetts, United States · On-site
At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your c…
Skills: Mortgage lending, Sales, Relationship building, Customer service, Financial advising
City of White Plains, New York, United States · On-site
$24/hr–$29/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
Westwood, Massachusetts, United States · Hybrid
At Citizens, we are transforming how we use data to deliver relevant, timely, and personalized customer communications at scale. The Martech Platform Data Lead is responsible for defining and orchestrating the data requi…
Skills: Data Strategy, Marketing Technology, Data Governance, Customer Data Management, CRM
Johnston, Rhode Island, United States · On-site
$140k–$248k/yr
Citizens has transformed the Strategic Sourcing experience across the enterprise. As a Category Team Manager within Strategic Sourcing, you will direct a team of Sourcing colleagues, leverage advanced spend analytics, fo…
Skills: Category management, Strategic sourcing, Vendor management, Financial modeling, Data analytics
Johnston, Rhode Island, United States · Hybrid
At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Closer II, you will be a critical …
Skills: Loan documentation, Credit agreements, Due diligence, Operational risk management, Loan accounting
Jacksonville, Florida, United States · On-site
Job Summary: The Internal Audit Manager is responsible for leading and executing risk-based internal audit activities that evaluate the effectiveness of governance, risk management, internal control, systems, data flows,…
Skills: Internal audit, Risk management, Data analytics, Internal controls, Governance
City of Poughkeepsie, New York, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Digital Payments, Customer Service, Communication Skills, Problem Solving
Charlotte, North Carolina, United States · Hybrid
$80k–$106k/yr
** While Citizens does provide work authorization sponsorship for some roles, this role is not eligible. Applicants must be fully authorized to work without sponsorship now or in the futrure The Business Insights Analyst…
Skills: Python, SQL, Excel, Data analysis, Business intelligence
New Bedford, Massachusetts, United States · On-site
$24/hr–$27/hr
The Landscape Technician has the responsibility to participate in an efficient and comprehensive landscape maintenance program. This includes having the responsibility for routine landscape maintenance, light building ma…
Skills: Landscape maintenance, Grounds keeping, Equipment maintenance, Carpentry repairs, Snow removal
East Providence, Rhode Island, United States · On-site
As the Servicing Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. Primary responsibilities include Performs clerical operations …
Skills: Transaction Processing, Data Entry, Problem Solving, Multitasking, Organizational Skills
New York, New York, United States · On-site
$28/hr–$35/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Relationship Management, Financial Advising, Sales, Problem Solving, Communication
Town of De Witt, New York, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Digital technology proficiency, Communication skills, Problem solving
Johnston, Rhode Island, United States · Hybrid
The Servicing Operations Estate Specialist is responsible for creating positive interactions with customers during a sensitive time, whether delivering an empathetic service experience or helping to problem-solve. This s…
Skills: Customer service, Active listening, Problem-solving, Communication, Empathy
Iselin, New Jersey, United States · Hybrid
$138k–$159k/yr
Citizens Financial Group, Inc. (CFG) seeks a Senior Software Engineer for its Iselin, New Jersey location. Responsibilities: • Design, modify, develop, and implement technology solutions. • Build modern, architecturally …
Skills: Java, JavaScript, React, Node JS, C++
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The Retirement Services Manager leads daily operations for a team of 12-15 colleagues, overseeing end-to-end IRA activities and customer support. This role ensures adherence to regulatory requirements while driving business performance through data-driven decision-making and process improvements.
Candidates should have at least 2 years of leadership experience and strong knowledge of deposit accounts, specifically IRAs. Proficiency in managing operational risk, regulatory compliance, and using data to inform capacity planning is essential.
Leadership:
Manage day-to-day business unit operations by fostering an inclusive and engaging team environment. Set clear expectations and drive colleague performance through consistent coaching, development, and feedback to maximize individual and team effectiveness.
Risk Management:
Maintain a strong and balanced control environment aligned with regulatory expectations. Develop, review, and execute policies and procedures, ensuring consistency, accountability, and effectiveness. Identify and escalate risks or control gaps as appropriate.
Customer Focus:
Champion fair customer outcomes through the prompt identification, escalation, and resolution of issues. Drive process improvements that enhance the customer experience while improving operational efficiency and quality.
Expense & Capacity Management:
Manage workflow and staffing to ensure daily operational targets are met within standard business hours, minimizing overtime. Monitor volumes, productivity, and SLAs to optimize resource allocation and mitigate operational risk.
Data-Driven Decision Making:
Leverage data and performance metrics to manage team output, inform capacity planning, and support continuous improvement initiatives. Use insights to validate process enhancements and drive measurable results.
Preferred Qualifications
2+ years of leadership or people management experience, with demonstrated ability to coach, develop, and lead high-performing teams.
Strong knowledge of deposit accounts, specifically experience with IRAs.
Proven ability to manage operational risk and maintain a strong control environment.
Strong analytical skills with experience using data to drive decision-making, improve performance, and support capacity planning.
Hours per Week: 40
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
