Johnston, Rhode Island, United States · On-site
The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mi…
Skills: Physical security systems, Emergency dispatching, Alarm monitoring, Windows OS, Microsoft Excel
Chagrin Falls, Ohio, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology proficiency
Brunswick, Ohio, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Customer service, Cash handling, Financial product knowledge, Communication skills, Problem solving
Springfield Township, Pennsylvania, United States · On-site
$25/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Problem-solving, Communication
Town of Grand Island, New York, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Sharon, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Relationship building, Communication
Glocester, Rhode Island, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
Johnston, Rhode Island, United States · Hybrid
The Property Project Manager – Learning and Development Specialist role within Real Estate Operations (REO) has responsibility for aiding in the daily needs of Real Estate Operations and works directly with the Projects …
Skills: Data analysis, Data automation, Training development, Instructional design, Coaching
East Providence, Rhode Island, United States · Hybrid
As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. The Currency Management Department is a liaison between…
Skills: Customer Service, Attention To Detail, Microsoft Excel, Microsoft Outlook, Verbal Communication
Barnstable, Massachusetts, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
New York, New York, United States · Hybrid
$142k–$186k/yr
Corporate Strategy at Citizens sits at the core of the enterprise - partnering directly with the CEO and Executive Committee (ExCo) to shape the strategic direction of the bank. The team drives the highest-priority decis…
Skills: Corporate strategy, Financial services, Strategic planning, Management consulting, Data analysis
Strongsville, Ohio, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Problem-solving, Communication
Detroit, Michigan, United States · On-site
$24/hr–$26/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Relationship building, Problem-solving
Jacksonville, Florida, United States · Remote OK
Job Summary: The SIU Manager provides direct oversight and guidance for Team Leaders and Investigative staff responsible for conducting investigations of suspected fraud that support the entire insurance enterprise, incl…
Skills: Fraud Investigation, Team Leadership, Data Analysis, Microsoft Excel, Power BI
West Conshohocken, Pennsylvania, United States · On-site
As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Retail Regional Branch Manager, you will play a pivotal role in achieving busine…
Skills: Retail Banking, Leadership, Team Management, Sales Performance, Coaching
Johnston, Rhode Island, United States · Hybrid
$91k–$105k/yr
Solutions Engineer - Payroll Systems In this role at Citizens, you will have the opportunity to explore new challenges, create meaningful solutions, think beyond your immediate scope, and drive measurable impact across t…
Skills: SQL, SAS, Agile, Jira, Confluence
Oil City, Pennsylvania, United States · On-site
$21/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
South Burlington, Vermont, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
Town of Bethlehem, New York, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
Johnston, Rhode Island, United States · On-site
$164k–$214k/yr
At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank’s branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relations…
Skills: Organizational development, Talent management, Change management, Strategic planning, Data analysis
Johnston, Rhode Island, United States • On-site
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The analyst monitors physical security systems and responds to alarms or emergency calls to mitigate risks to assets and personnel. They also coordinate with emergency services and maintain accurate records for audit and regulatory compliance.
Candidates must possess a high school diploma and demonstrate proficiency with Windows and Microsoft Office applications. Strong communication skills, the ability to handle confidential information, and the flexibility to work 3rd shift are required.
The Physical Security Command Center (PSCC) is a 24x7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.
In this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.
Responsibilities will include (but are not limited to):
Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services.
Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs).
Supporting optimum performance of all physical security equipment (i.e., cameras, DVR/NVR, Parabit, access readers, alarm devices and panel communication lines).
Dispatching emergency services for life/safety events.
Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline).
Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker).
Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations.
Timelines adhered to for event notification (i.e., escalations and courtesy emails).
Experience and Skills:
Current experience working in a PS Command Center desired but not a requirement
Proven aptitude with technology and proficiency with Windows O/S and Microsoft products (i.e., Excel, Word, Outlook, OneNote)
Ability to handle confidential information appropriately.
Proven ability to work independently as well as cooperatively in a team environment.
Ability to sit for long periods of time, with lunch/break time directed by office activity.
Experience maintaining professionalism during peak volumes and stressful situations.
Ability to time-management assigned projects, set priorities and exercise good independent judgment.
Strong verbal and written communication skills.
Extensive keyboarding or touch-typing experience where speed and accuracy are preferred.
Reliable transportation to report for duty at the primary (East Providence) or D/R location (Johnston).
Flexible to work any shift during times of critical staffing and emergency events.
Education:
High School Diploma
Hours per Week: 40
Work Schedule: Monday - Friday, 11pm - 7am
Pay Transparency
The hourly for this position is $28.00 per hour, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit Citizens Benefits
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
