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Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Problem-solving, Communication
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Relationship building, Communication
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
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Full-time
bachelor degree
Posted 6d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
Provide operational and application support for Asset Finance technologies, specifically InfoLease and Rapport, to ensure system stability and data accuracy. The role involves resolving system defects, producing financial reports, and supporting internal audits and compliance activities.
Requirements
Requires a Bachelor's degree in Finance, Accounting, or Information Systems and at least 3 years of experience in financial services or system support. Proficiency in asset finance platforms and basic SQL knowledge is strongly preferred.
Full job description
Job Overview
The Asset Finance Analysis and Reporting Analyst provides day-to-day operational and application support for Asset Finance business technologies, with a primary focus on InfoLease and Rapport applications. This role is centered on ensuring system stability, data accuracy, and effective user support across the business.
Acting as a key support partner to Operations and other functional teams, the analyst resolves system issues, supports reporting needs, and helps maintain compliance with internal controls and regulatory requirements. The role emphasizes hands-on support, troubleshooting, and continuous improvement of business processes and data quality.
Key Responsibilities
Application & Operational Support
Serve as a primary support contact for Asset Finance applications, specifically InfoLease and Rapport.
Provide daily system support, including issue resolution, troubleshooting, and user assistance.
Monitor system performance and data integrity, identifying and addressing any discrepancies.
Support lease and portfolio accounting processes as ithey relate to system functionality.
Track, escalate, and help resolve system defects with vendors and internal Technology teams.
Assist with documentation of system functionality, user guides, and operational procedures.
Develop and execute system test plans, including integration, regression, and user acceptance testing.
Support user onboarding and training by developing materials and conducting sessions.
Partner with Operations and business teams to ensure efficient use of systems and workflows.
Collaborate with other application support teams to ensure integration and data flow across systems.
Provide support for new products and ongoing operational needs.
Deliver application support and system expertise for Asset Finance platform in support of business and corporate initiatives.
Risk & Compliance Support
Assist with internal audits, external audits, and regulatory reviews.
Support control activities and ensure adherence to established processes and policies.
Maintain system application inventories and assist with compliance documentation.
Support business continuity and disaster recovery activities for Asset Finance applications.
Reporting & Analytical Support
Produce and validate recurring and ad hoc reports for Asset Finance operations.
Ensure accuracy, completeness, and consistency of data used in reporting.
Investigate data issues and partner with stakeholders to resolve discrepancies.
Support business users with data extracts, reporting needs, and basic analysis.
Contribute to improving reporting processes and data quality standards.
Qualifications & Experience
Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
3+ years of experience in financial services, leasing, banking, or application/system support roles.
Experience supporting InfoLease, Rapport, or similar asset finance platforms strongly preferred.
Working knowledge of lease accounting and asset finance operations is a plus.
Strong problem-solving skills with an elevated attention to detail.
Ability to manage multiple requests and priorities in a fast-paced support environment.
Effective communication skills with the ability to support both business and technical users.
Proficiency in Microsoft applications.
Familiarity with databases, reporting tools, and basic SQL preferred.
Proactive, service-oriented mindset with a hands-on approach.
Work Schedule
Monday–Friday, 40 hours per week
#LI-Citizens1
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice.
Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come.
¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Wealth ManagementBusiness BankingPersonal BankingTechnology & Life SciencePrivate Equity & Venture CapitalIndividuals & FamiliesProfessional ServicesCommercial Real Estateand Nonprofits & Private Foundations
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice.
Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come.
¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Wealth ManagementBusiness BankingPersonal BankingTechnology & Life SciencePrivate Equity & Venture CapitalIndividuals & FamiliesProfessional ServicesCommercial Real Estateand Nonprofits & Private Foundations