Johnston, Rhode Island, United States · Hybrid
Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sen…
Skills: Customer Service, Phone Communication, Problem Solving, Interpersonal Skills, Multi-tasking
Johnston, Rhode Island, United States · Hybrid
Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sen…
Skills: Customer Service, Verbal Communication, Problem Solving, Interpersonal Skills, Multi-tasking
Pittsburgh, Pennsylvania, United States · Hybrid
Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sen…
Skills: Customer Service, Problem Solving, Verbal Communication, Interpersonal Skills, Multi-tasking
Pittsburgh, Pennsylvania, United States · Hybrid
Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sen…
Skills: Customer Service, Verbal Communication, Problem Solving, Interpersonal Skills, Multi-tasking
Boston, Massachusetts, United States · Hybrid
$216k–$267k/yr
As the Director of Customer Experience, you are responsible for creating and maintaining a clear articulation of client expectations and leading programs that effectively monitor and drive change that will continually pu…
Skills: Customer Experience, Journey Design, Service Design, Digital Strategy, Commercial Banking
East Providence, Rhode Island, United States · Hybrid
Citizens Fraud & Claims Operations is seeking a seasoned leader to own the end-to-end chargeback and recovery function across card products. This role is responsible for leading chargeback processing, recovery operations…
Skills: Chargeback Processing, Recovery Operations, Mastercard Dispute Lifecycle, Vendor Management, Network Compliance
Johnston, Rhode Island, United States · Hybrid
The Fraud & Claims Call Monitoring analyst independently executes call monitoring reviews across across the fraud & claims call center colleagues, ensuring accuracy, compliance, and operational adherence during customer …
Skills: Call Monitoring, Fraud Operations, Quality Control, Analytical Skills, Effective Listening
Philadelphia, Pennsylvania, United States · On-site
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Leadership, Sales Management, Coaching, Customer Experience, Operational Integrity
Norristown, Pennsylvania, United States · On-site
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Leadership, Sales Management, Coaching, Customer Experience, Operational Integrity
Southfield, Michigan, United States · On-site
At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your c…
Skills: Business Banking, Relationship Management, Commercial Credit, B2B Sales, Portfolio Management
Philadelphia, Pennsylvania, United States · On-site
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Solon, Ohio, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Digital technology proficiency, Communication skills, Problem solving
Chesterland, Ohio, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Philadelphia, Pennsylvania, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Warwick, Rhode Island, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Relationship Management, Financial Advising, Sales, Problem Solving, Communication
Clinton Township, Michigan, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Providence, Rhode Island, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Cranston, Rhode Island, United States · On-site
$25/hr–$30/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Johnston, Rhode Island, United States · On-site
$80k–$120k/yr
Business Insights Sr. Analyst As the Business Insights Sr Analyst, you will support data-driven decision-making processes, provide strategic insights, and mentor junior analysts. You will use best practices and knowledge…
Skills: Data Analysis, Strategic Recommendation, Procurement Strategy, Market Research, Oracle Accounts Payable
Johnston, Rhode Island, United States · Hybrid
The Operational Risk Manager has responsibility for independent review and credible challenge of the Front-Line Unit (FLU) risk management program. In support of the independent Operational Risk function, this role will …
Skills: Operational Risk Management, Risk Identification, Risk Assessment, Control Testing, Issue Management
Johnston, Rhode Island, United States • Hybrid
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Field incoming customer calls to provide solutions for account inquiries, balance checks, and online banking assistance. Build customer relationships by recommending appropriate banking products and services to meet their needs.
Requires a high school diploma or equivalent and at least one year of experience in a customer-facing role. Candidates must possess strong communication skills, computer proficiency, and complete a virtual job tryout.
Starting Salary: $22 / hour
Start Date: 9/14/2026
When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
