East Providence, Rhode Island, United States · Hybrid
$22/hr–$25/hr
If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you’ll play a crucial part in safeguard…
Skills: Fraud analysis, Customer service, Critical thinking, Active listening, Analytical reasoning
Framingham, Massachusetts, United States · On-site
$93k–$128k/yr
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Sales management, Leadership, Coaching, Customer service, Operational integrity
Manchester, New Hampshire, United States · On-site
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Sales management, Team leadership, Customer experience, Coaching, Financial acumen
Cambridge, Massachusetts, United States · On-site
$93k–$128k/yr
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Sales management, Leadership, Coaching, Customer experience, Financial acumen
Pittsburgh, Pennsylvania, United States · On-site
New Hire Salary Expectation: 50,000.00/year ($24.04/hourly) Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren’t at the heart of banking — relationships are. You look customers in …
Skills: Customer service, Financial transactions, Video communication, Banking operations, Sales
Brookline, Massachusetts, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Transaction processing, Digital technology, Communication skills
Marlton, New Jersey, United States · On-site
$100k–$250k/yr
At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your c…
Skills: Mortgage lending, Sales, Relationship management, Customer service, Business development
Westwood, Massachusetts, United States · Hybrid
$80k–$133k/yr
The Senior Digital Content Management Partner is responsible for developing and executing integrated content and campaign strategies that drive awareness, engagement, and conversion across the student banking journey. Th…
Skills: Content strategy, Campaign management, Social media strategy, SEO, Editorial planning
Woodbridge Township, New Jersey, United States · On-site
As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Retail Regional Branch Manager, you will play a pivotal role in achieving busine…
Skills: Retail Banking, Team Leadership, Performance Management, Sales Growth, Customer Experience
Town of Grand Island, New York, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Customer service, Cash handling, Financial product knowledge, Communication skills, Problem solving
Boston, Massachusetts, United States · On-site
$28/hr–$30/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Relationship building, Communication
Norwell, Massachusetts, United States · On-site
$89k–$113k/yr
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Leadership, Sales management, Customer experience, Coaching, Financial acumen
New York, New York, United States · On-site
$93k–$128k/yr
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Sales management, Team leadership, Coaching, Customer experience, Financial acumen
Independence, Ohio, United States · On-site
$81k–$111k/yr
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Skills: Sales management, Team leadership, Customer experience, Financial acumen, Coaching
Westwood, Massachusetts, United States · On-site
$145k–$210k/yr
Director, Enterprise Communications Position Summary Citizens is seeking a Director, Enterprise Communications to serve as a senior strategic communications counselor supporting the company's enterprise narrative, techno…
Skills: Strategic communications, Executive positioning, Corporate reputation, Issues management, Crisis communications
Gloucester, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
Chesterfield Township, Michigan, United States · On-site
At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing …
Skills: Financial planning, Wealth management, Client relationship management, Sales, Outbound calling
Boston, Massachusetts, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Digital technology, Communication, Problem solving
Belmont, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
Stroudsburg, Pennsylvania, United States · On-site
$25/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Problem-solving, Communication
East Providence, Rhode Island, United States • Hybrid
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The specialist will handle routine fraud inquiries by phone, using critical thinking and active listening to resolve customer issues. They are responsible for navigating bank systems, documenting solutions, and managing claim records in a fast-paced environment.
Candidates must have a high school diploma or equivalent, with 2+ years of experience in fraud analysis, financial services, or customer service preferred. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in a hybrid office setting.
If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their careers and make a lasting impact.
Our best colleagues have a customer-first mentality, and are a combination of friendly and tech-savvy, answering fraud inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer.
Pay Transparency
The salary range for this position is $22 - $25 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
