Johnston, Rhode Island, United States · On-site
$124k–$150k/yr
Role Summary As a First Line Risk Senior Manager supporting the Treasury and Wholesale Payments division in Commercial Banking, you will represent the First Line of Defense and identify and mitigate potential risks for t…
Skills: Operational Risk Management, Technology Risk, Compliance, Fraud Mitigation, ACH Payments
City of Rochester, New York, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
City of White Plains, New York, United States · On-site
$100k–$250k/yr
At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your c…
Skills: Mortgage lending, Sales, Relationship building, Customer service, Financial advising
Cranston, Rhode Island, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
Independence, Ohio, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Customer service, Cash handling, Communication skills, Problem solving, Digital technology
New Bedford, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Financial product knowledge, Communication skills, Problem solving
Mashpee, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
East Lyme, Connecticut, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Cash handling, Problem solving
North Smithfield, Rhode Island, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Cash handling, Problem-solving
Worcester, Massachusetts, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
Shrewsbury, Massachusetts, United States · On-site
$20/hr–$25/hr
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Financial product knowledge, Communication skills, Problem solving
Springfield, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Relationship building, Problem-solving
New York, New York, United States · On-site
$145k–$185k/yr
The Private Bank Client Relations Manager (CRM) serves as an extension of the Private Bank Relationship Manager, helping drive new client acquisition, deepen existing client relationships, and deliver a best-in-class exp…
Skills: Residential mortgage lending, Credit analysis, Business development, Client relationship management, Financial analysis
Town of Vestal, New York, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
Charlotte, North Carolina, United States · On-site
2027 Citizens Capital Markets & Advisory Program Analyst Company Overview Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.4 billion in assets as of December 31, …
Skills: Financial modeling, Valuation analysis, Comparable company analysis, Transaction analysis, Leveraged buyout analysis
Boston, Massachusetts, United States · On-site
2027 Citizens Capital Markets & Advisory Program Analyst Company Overview Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.4 billion in assets as of December 31, …
Skills: Financial modeling, Valuation analysis, Investment banking, Capital markets, Mergers and acquisitions
New York, New York, United States · On-site
2027 Citizens Capital Markets & Advisory Program Analyst Company Overview Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.4 billion in assets as of December 31, …
Skills: Financial modeling, Valuation analysis, Comparable company analysis, Transaction analysis, Leveraged buyout analysis
New York, New York, United States · On-site
2027 Citizens Capital Markets & Advisory Program Analyst Company Overview Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.4 billion in assets as of December 31, …
Skills: Financial modeling, Valuation analysis, Financial analysis, Transaction execution, Market research
San Francisco, California, United States · On-site
2027 Citizens Capital Markets & Advisory Program Analyst Company Overview Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.4 billion in assets as of December 31, …
Skills: Financial modeling, Valuation analysis, Financial analysis, Investment banking, Capital markets
Marlborough, Massachusetts, United States · On-site
$25/hr–$31/hr
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Problem-solving, Communication
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Lead the identification and mitigation of technology, compliance, and operational risks for ACH, RTP, and Wire payment systems. Serve as a first-line risk liaison to drive risk reduction and ensure adherence to internal governance and regulatory requirements.
Requires 6-8 years of experience in Risk, Audit, or Compliance with a strong understanding of payment frameworks and GRC platforms. A Bachelor's degree is required, and professional certifications like APRP, CFE, or AAP are highly valued.
Role Summary
As a First Line Risk Senior Manager supporting the Treasury and Wholesale Payments division in Commercial Banking, you will represent the First Line of Defense and identify and mitigate potential risks for the Bank’s three electronic critical payment transaction types and processing systems; ACH, Real Time Payments (RTP), and Wire. This role focuses on identifying, assessing, and mitigating technology, compliance, and operational risks across these critical payment channels, including Commercial’s Treasury & Wholesale Payments various product offerings under these specific payment types. The ideal candidate will have a strong understanding of technology risk, cybersecurity, compliance, and operational risk, along with experience in fraud mitigation strategies, and will partner closely with product, technology, compliance, and second-line risk teams. Knowledge and interpretation of rules and regulations associated to Nacha for ACH, The Clearing House for RTP, FedNOW, CHIPS, SWIFT and FedWire are key foundational requirements for this position.
You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. This role will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Senior Director/Director of First Line Risk where appropriate. You will work with the Senior Director/Director to adhere to internal governance processes and controls for existing and new risk strategies and provide suggestions for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance officers to ensure your products and services are up to date and in compliance with all applicable regulatory requirements. You will play a key role in determining how compliance matters are handled. You will also work with the First Line Risk Manager to initiate investigations into control failures and related issues. Additionally, this role will have some oversight of pilot programs, products, and strategies.
Operates under general direction with responsibility for achieving risk management objectives. Extensive experience managing projects including planning, implementation, and reporting. Demonstrates interpersonal relationship building and team facilitation skills. Proven leadership skills. Ability to work in a fast-paced environment with competing priorities. Excellent communications skills, both written and verbal.
Pay Transparency
The salary range for this position is $117,000- $153,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit
https://jobs.citizensbank.com/benefits
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
Citizens Private Bank provides an extraordinary caliber of service that goes beyond and above — a commitment to redefining excellence and continuously striving for more. Backed by the strength and stability of Citizens, one of the country’s oldest and largest financial institutions, Citizens Private Bank delivers holistic banking and wealth management¹ solutions tailored to our clients’ unique financial ambitions. Our Private Bankers serve as a single point of contact and relentlessly go the extra mile to help clients preserve and grow wealth with bespoke financial solutions and advice. Supported by a team of banking and wealth management experts, our Private Bankers stand ready to anticipate our clients’ needs and to help build their wealth, now and for generations to come. ¹Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser, Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”), or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens. For deposit products, Member FDIC.
Offices: Providence, RI, US
